Do you struggle with the following in your Service process:

• Assigning tickets to the right team and agent
• Having too many tickets for the same issue
• Being unsure about how to automate repeatable processes

Do you face challenges like:

• Ticket ping-pong between teams
• Ticket remaining in status "New" for long time
• Unclear ticket and customer history
• Manual work spent assigning correct category and team

In this session you will learn about ways to reduce ticket processing times and free up agent capacity.

Interested in LIVE webcasts? Subscribe here for your monthly update.