Working with Service Level Agreements (SLAs) in Ticket Processing with SAP Service Cloud - Webcasts

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In SAP Service Cloud (C4C), you can use Service Levels to ensure that your organisation delivers adequate service, on time, to all your customers. You can define service levels for your organisation in accordance with business priorities, deliver a competitive cost model, and measure the performance and quality of your customer service. In this Webinar, we will walk through the basic concepts and principles to manage Service Levels in SAP Service Cloud and how to ensure SLA compliance.

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Working with Service Level Agreements (SLAs) in Ticket Processing with SAP Service Cloud - Webcasts

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