Search for tag: "c4c"

SAP Cloud for Customer 2108 Release Briefing - Webcast

Get an insightful preview on the planned innovations for the upcoming August 2021 (2108) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and…

From  openSAP Microlearning on July 16th, 2021 0 likes 120 plays 0  

Using Caller ID Feature in Mobile Apps - SAP Sales Cloud

This video shows you how to use the Caller ID feature to access Cloud for Customer contact information. You will learn how to set up and configure the feature on your mobile phone.

From  openSAP Microlearning on July 7th, 2021 0 likes 26 plays 0  

Setting Up Automatic Creation of Follow-Up Tickets in Surveys - SAP Sales Cloud

In this video, you will learn how to automate the creation of follow-up tickets in surveys in SAP Sales Cloud.

From  openSAP Microlearning on June 16th, 2021 0 likes 78 plays 0  

Onboarding to Real Time Channel and Support Processes for SAP Sales and Service Cloud (C4C) - Webcast

In this session we will give you an overview on Real Time Channel and Support Processes in SAP Service Cloud (C4C). Interested in LIVE webcasts? Subscribe here for your monthly update.

From  openSAP Microlearning on June 15th, 2021 0 likes 22 plays 0  

Setting Up Out of Office - SAP Sales Cloud

In this video, you will learn how to use the SAP Cloud for Customer Add in to block your calendar in Microsoft outlook and synchronize it to your SAP Sales Cloud solution.

From  openSAP Microlearning on May 27th, 2021 1 likes 163 plays 0  

Achieve Your Service Organization Goals with Efficient Ticket Processing - Webcast

Do you struggle with the following in your Service process:Assigning tickets to the right team and agent Having too many tickets for the same issue Being unsure about how to automate repeatable…

From  openSAP Microlearning on May 26th, 2021 0 likes 12 plays 0  

Service Analytics for Smart Decision Making - Webcasts

Better decision making depends upon knowing what's going well and what needs to improve. In this session we will share ideas to - Identify business questions that need to be answered for…

From  openSAP Microlearning on May 21st, 2021 0 likes 17 plays 0  

Drive Sales and Free up Capacity of Your Sales Personnel by More Efficient Visit Planning and Execution - Webcasts

Optimized Visit Planning, Execution and Analysis can greatly boost the productivity of field sales representatives. Solve challenges like long visit executions with a lot of manual steps. Learn about…

From  openSAP Microlearning on May 14th, 2021 0 likes 31 plays 0  

Increase End-Customer Satisfaction and Capacity of your Sales Personnel by Simplified and Accelerated Quote and Order Taking - Webcasts

Time saved is money saved, especially when creating quotes and orders in front of a customer. Learn tips and tricks to simplify this process with Fast Order entry, Automatic Product proposals and…

From  openSAP Microlearning on May 11th, 2021 0 likes 15 plays 0  

Perfect Store Visit Execution - SAP Sales Cloud

In this video, you will get an overview of perfect store visit execution. Learn about how features like Engagement map, Surveys and Visit Score help you maximize store visits by your sales team.

From  openSAP Microlearning on April 30th, 2021 0 likes 41 plays 0  

Setting Up Automatic Creation of Follow-Up Tasks in Surveys - SAP Sales Cloud

In this video, you will learn how to automate the creation of follow-up tasks in surveys in SAP Sales Cloud.

From  openSAP Microlearning on April 29th, 2021 0 likes 31 plays 0  

Learning Resources - SAP Service Cloud

In this video, you will find links to resources where you can get more information on SAP Service Cloud solution. Learn about resources such as SAP help portal, SAP learning hub, SAP communities and…

From  openSAP Microlearning on April 6th, 2021 1 likes 248 plays 0  

How to Connect With an External SMS Provider - SAP Service Cloud

In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer Service ticket.

From  openSAP Microlearning on March 10th, 2021 1 likes 204 plays 0  

How to Set Up Email Channels - SAP Service Cloud

In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service Tickets.

From  openSAP Microlearning on March 10th, 2021 0 likes 213 plays 0  

SAP Service Cloud Additional Features

In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management, Warranty Management and Service…

From  openSAP Microlearning on March 10th, 2021 1 likes 356 plays 0  

Introduction - SAP Service Cloud

This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers, engage with them and deliver…

From  openSAP Microlearning on December 7th, 2020 3 likes 1,413 plays 0  

Additional Features of Cloud Application Studio - Extending SAP Cloud for Customer

This session covers everything that is not covered yet in the past 26 sessions. It will give you a good summary and talk about all the individual features of the Cloud Application Studio that are…

From  openSAP Microlearning on April 3rd, 2020 0 likes 197 plays 2  

Repository Explorer Explained - Extending SAP Cloud for Customer

In this video, You will learn more about the Repository Explorer which is one of the most important tools for your devlopment with the SAP Cloud Application Studio. It helps you to understand the…

From  openSAP Microlearning on April 3rd, 2020 0 likes 113 plays 2  

UI Designer Explained - Extending SAP Cloud for Customer

You will learn about all the basics of the UI Designer which is used in the SAP Cloud Application Studio in order to design the UIs. This video will show all components and all areas of the UI…

From  openSAP Microlearning on April 3rd, 2020 4 likes 186 plays 0  

Adding an Attachment Folder - Extending SAP Cloud for Customer

You will learn how to add an attachment folder to your solution. Attachment folders allow to store any kind of document or links as part of your solution.

From  openSAP Microlearning on April 3rd, 2020 0 likes 90 plays 0