Search for tag: "c4c"

Get an insightful preview on the planned innovations for the upcoming August 2021 (2108) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and…

This video shows you how to use the Caller ID feature to access Cloud for Customer contact information. You will learn how to set up and configure the feature on your mobile phone.

In this video, you will learn how to automate the creation of follow-up tickets in surveys in SAP Sales Cloud.

In this session we will give you an overview on Real Time Channel and Support Processes in SAP Service Cloud (C4C). Interested in LIVE webcasts? Subscribe here for your monthly update.

In this video, you will learn how to use the SAP Cloud for Customer Add in to block your calendar in Microsoft outlook and synchronize it to your SAP Sales Cloud solution.

Do you struggle with the following in your Service process:Assigning tickets to the right team and agent Having too many tickets for the same issue Being unsure about how to automate repeatable…

Better decision making depends upon knowing what's going well and what needs to improve. In this session we will share ideas to - Identify business questions that need to be answered for…

Optimized Visit Planning, Execution and Analysis can greatly boost the productivity of field sales representatives. Solve challenges like long visit executions with a lot of manual steps. Learn about…

Time saved is money saved, especially when creating quotes and orders in front of a customer. Learn tips and tricks to simplify this process with Fast Order entry, Automatic Product proposals and…

In this video, you will get an overview of perfect store visit execution. Learn about how features like Engagement map, Surveys and Visit Score help you maximize store visits by your sales team.

In this video, you will learn how to automate the creation of follow-up tasks in surveys in SAP Sales Cloud.

In this video, you will find links to resources where you can get more information on SAP Service Cloud solution. Learn about resources such as SAP help portal, SAP learning hub, SAP communities and…

In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer Service ticket.

In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service Tickets.

In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management, Warranty Management and Service…

This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers, engage with them and deliver…

This session covers everything that is not covered yet in the past 26 sessions. It will give you a good summary and talk about all the individual features of the Cloud Application Studio that are…

In this video, You will learn more about the Repository Explorer which is one of the most important tools for your devlopment with the SAP Cloud Application Studio. It helps you to understand the…

You will learn about all the basics of the UI Designer which is used in the SAP Cloud Application Studio in order to design the UIs. This video will show all components and all areas of the UI…

You will learn how to add an attachment folder to your solution. Attachment folders allow to store any kind of document or links as part of your solution.