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In this video, you will learn how to enable and configure the basic functionality of the Resource Scheduler in the SAP Service Cloud, to support efficient planning and scheduling during the service…

In this video, we introduce you to the Standard Widgets Library (SWL) in Backoffice Framework. You will first get an overview of SWL widgets, widget settings and sockets, followed by a demo to show…

In addition to some of the core features we looked at earlier, the Backoffice Framework provides you with a number of more advanced capabilities. These features allow for additional reusability,…

This video covers an overview of integration between SAP Commerce Cloud and SAP CPQ to implement a 'Request for Quote' (RFQ) scenario. It covers the process flow for a RFQ scenario along…

In this video, you will learn how to integrate the Backoffice Framework with third-party data layers by implementing Cockpit Data Integration abstraction layer.For more information, visit Cockpit…

In this demo, we show you a practical use case to demonstrate the features and functionalities of SAP Customer Data Platform, as well as take you inside the platform.Check the documentation for…

In this video, you will be introduced to widget essentials, and learn what a widget is from a technical point of view.

In this video, you will learn about how to make runtime changes within Backoffice Framework. To learn more about the configuration requirements and options for a specific widget, you can visit that…

In this video, you will learn about the options for the view layer of the widgets and how to change your widget's functionality by modifying the widget controller in the Backoffice Framework.

In this fourth part of the Contacts series reporting and data exporting functions are introduced.

In the third part of our series of four videos about Contacts we explain personalization and segmentation.

In the second part of our series of four videos about Contacts we explain how data is managed within the Emarsys Platform.

In the first part of our series of four videos about Contacts we introduce how data reaches Emarsys via API, manual import, relational data, how settings and matching works.

In this final of our 3 video series, you'll learn how Emarsys Interactions powers high-performing automations fueled by real-time customer activities, that enables you to send timely,…

This video provides an overview of the SAP Commerce Integration Extension Pack. It defines the extension pack, discusses the compatibility chart, and discusses how it integrates with other…

This video describes context-driven services and provides a system demonstration.

In this second video of three, you will be introduced to participation settings, exit criteria, scheduling, testing and reporting of Automation Center. You'll learn now to configure…

In this video you will see how to create customer coupons and how to assign them to a customer. Then, we will talk about Claiming customer coupons as a customer, Coupon Notifications and how to…

In this first video in a series of three videos, we will introduce the main features and functionalities of the Automation Center. You will learn about Audience-focused journeys to create Automation…

In this video we will provide an overview of the Emarsys Customer Engagement Platform. Our marketing platform uses fully integrated customer data to provide omnichannel campaigns, automation and 1…