Search for tag: "features"

How to Connect With an External SMS Provider - SAP Service Cloud

In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer Service ticket.

From  Prashant Kumar on March 10th, 2021 0 likes 63 plays 0  

How to Set Up Email Channels - SAP Service Cloud

In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service Tickets.

From  openSAP Microlearning on March 10th, 2021 0 likes 54 plays 0  

SAP Service Cloud Additional Features

In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management, Warranty Management and Service…

From  openSAP Microlearning on March 10th, 2021 0 likes 45 plays 0  

Creating a User in Embedded Analytics - SAP Commissions

In this video, we’ll discuss how to create users in Identity Authentication Service (IAS). There are three ways to create users in IAS, Manual Creation, Import Users, and IPS (Identity…

From  openSAP Microlearning on January 25th, 2021 0 likes 38 plays 0  

Uncover Insights with SAP Commissions Embedded Analytics

Welcome to embedded analytics for SAP Commissions. This video provides an overview of the solution and discusses key features and benefits.

From  openSAP Microlearning on January 21st, 2021 0 likes 96 plays 0  

Working with Periodicity - SAP Commissions

In this video, we’ll discuss how periods are defined in Calendars and which objects are related to periods. You’ll learn what Periodicity is and how it relates to Measurements and…

From  openSAP Microlearning on January 11th, 2021 1 likes 79 plays 0  

Running a Pipeline Using CDL - SAP Commissions

This video provides a demonstration of how to use CDL Pipeline Templates to run a Pipeline in SAP Commissions. You can view use case examples to run a Validate and Transfer request to move new…

From  openSAP Microlearning on January 8th, 2021 1 likes 35 plays 0  

Filtering a Story in Embedded Analytics for SAP Commissions

This video demonstrates how to create three types of filters in embedded analytics for SAP Commissions: A Story Filter, a Page Filter and a Filter for specific visualizations. For more information…

From  openSAP Microlearning on January 7th, 2021 1 likes 61 plays 0  

Managing Position Assignment Versions - SAP Commissions

This video discusses the need and how to manage versioning of Position Assignments. It provides you a detailed demonstration of creating versions and recommended best practices.

From  openSAP Microlearning on January 1st, 2021 0 likes 123 plays 0  

Connecting IAS to Customer Corporate IDP in Embedded Analytics - SAP Commissions

In this video, you'll learn how to set up an external IDP in embedded analytics for SAP Commissions. For additional information on embedded analytics for SAP Commissions, go to…

From  openSAP Microlearning on December 10th, 2020 1 likes 75 plays 2  

How to Create a Story in Embedded Analytics for SAP Commissions

This video demonstrates how to create a basic story from a standard data model in Embedded Analytics in SAP Commissions. If you're looking for further information on this topic, check out the:…

From  openSAP Microlearning on December 10th, 2020 2 likes 147 plays 0  

Introduction to Measure Time and Sum Results Functions in SAP Commissions

This video introduces the various Functions available in SAP Commissions. It focuses on the Measure Time/Period and Sum Results Functions. You'll get to know various scenarios where you can make…

From  openSAP Microlearning on December 9th, 2020 0 likes 36 plays 0  

Introduction - SAP Service Cloud

This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers, engage with them and deliver…

From  openSAP Microlearning on December 7th, 2020 2 likes 918 plays 0  

How to Set Up CTI Integration - SAP Service Cloud

This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets equipped to make and receive…

From  openSAP Microlearning on December 2nd, 2020 0 likes 423 plays 0  

Introducing the Dispute Management Feature in Plan Communicator - SAP Commissions

In this video, you’ll learn about the Dispute Management feature of Plan Communicator in SAP Commissions. You’ll see how the administrator can customize a dispute, how the payee can…

From  openSAP Microlearning on November 23rd, 2020 0 likes 63 plays 0  

Combining Data Models in Embedded Analytics

This video explains how to combine data models in embedded analytics for SAP Commissions and walks you through the steps to link data models. For more information, go to the embedded analytics for…

From  openSAP Microlearning on November 16th, 2020 1 likes 47 plays 2  

Defining Teams and Story Permissions in Embedded Analytics for SAP Commissions

This video defines Teams, discusses how to use Teams to expedite story distribution to users. It also discusses how to share a story and describes the various story permissions.

From  openSAP Microlearning on November 6th, 2020 2 likes 99 plays 0  

Understanding Pipeline Results in SAP Commissions

This video introduces you to the Pipeline results data calculated and stored in SAP Commissions user interface. It provides a few simple steps to trace the results from the final result such as…

From  openSAP Microlearning on November 5th, 2020 0 likes 44 plays 0  

Enabling Generic Fields in Embedded Analytics for SAP Commissions

This video details how to enable Generic Attributes/Fields in SAP Commissions so that those fields appear in embedded analytics when you create a story.

From  openSAP Microlearning on November 2nd, 2020 2 likes 116 plays 3  

SAP Service Cloud Core Features

In this video you will learn about some of the SAP Service Cloud's core features, such as service channels, customer hub and ticket management with the help of a short product demo.

From  openSAP Microlearning on October 30th, 2020 0 likes 659 plays 0