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In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer Service ticket.

In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service Tickets.

In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management, Warranty Management and Service…

In this video, we’ll discuss how to create users in Identity Authentication Service (IAS). There are three ways to create users in IAS, Manual Creation, Import Users, and IPS (Identity…

Welcome to embedded analytics for SAP Commissions. This video provides an overview of the solution and discusses key features and benefits.

In this video, we’ll discuss how periods are defined in Calendars and which objects are related to periods. You’ll learn what Periodicity is and how it relates to Measurements and…

This video provides a demonstration of how to use CDL Pipeline Templates to run a Pipeline in SAP Commissions. You can view use case examples to run a Validate and Transfer request to move new…

This video demonstrates how to create three types of filters in embedded analytics for SAP Commissions: A Story Filter, a Page Filter and a Filter for specific visualizations. For more information…

This video discusses the need and how to manage versioning of Position Assignments. It provides you a detailed demonstration of creating versions and recommended best practices.

In this video, you'll learn how to set up an external IDP in embedded analytics for SAP Commissions. For additional information on embedded analytics for SAP Commissions, go to…

This video demonstrates how to create a basic story from a standard data model in Embedded Analytics in SAP Commissions. If you're looking for further information on this topic, check out the:…

This video introduces the various Functions available in SAP Commissions. It focuses on the Measure Time/Period and Sum Results Functions. You'll get to know various scenarios where you can make…

This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers, engage with them and deliver…

This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets equipped to make and receive…

In this video, you’ll learn about the Dispute Management feature of Plan Communicator in SAP Commissions. You’ll see how the administrator can customize a dispute, how the payee can…

This video explains how to combine data models in embedded analytics for SAP Commissions and walks you through the steps to link data models. For more information, go to the embedded analytics for…

This video defines Teams, discusses how to use Teams to expedite story distribution to users. It also discusses how to share a story and describes the various story permissions.

This video introduces you to the Pipeline results data calculated and stored in SAP Commissions user interface. It provides a few simple steps to trace the results from the final result such as…

This video details how to enable Generic Attributes/Fields in SAP Commissions so that those fields appear in embedded analytics when you create a story.

In this video you will learn about some of the SAP Service Cloud's core features, such as service channels, customer hub and ticket management with the help of a short product demo.