Search for tag: "operation"

How to Set Up CTI Integration - SAP Service Cloud

This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets equipped to make and receive…

From  openSAP Microlearning on December 2nd, 2020 1 likes 827 plays 0  

Enabling Federated Single Sign-On - SAP CPQ

In this video, you'll learn about enabling federated single sign on in your SAP CPQ environment.

From  openSAP Microlearning on July 17th, 2020 0 likes 323 plays 0  

Managing Attribute Quantity-Related Options - SAP CPQ

This video explains four quantity-related options that administrators can use to manage attributes in SAP CPQ.

From  openSAP Microlearning on July 7th, 2020 1 likes 278 plays 0  

Working with Measurement - SAP CPQ

In this video, you’ll learn about working with units of measurement in SAP CPQ. Some products have quantitative attributes that measure some characteristic of the product. For example, an…

From  openSAP Microlearning on June 24th, 2020 0 likes 416 plays 0  

Working with Attribute Quantity - SAP CPQ

This video explains and demonstrates how to use the Attribute Type and the Formula Builder features to add quantities for attributes and attribute values.

From  openSAP Microlearning on June 19th, 2020 1 likes 361 plays 0  

How to Work with Emails from Outlook - SAP Cloud for Customer

This video helps you learn how to integrate your Outlook to your Cloud For Customer system, add an email from Outlook as a reference to an account, and work with emails inside Cloud For Customer.

From  openSAP Microlearning on September 27th, 2018 2 likes 952 plays 2  

How to Configure Machine Learning - SAP Cloud for Customer

This video shows you the configuration steps that need to be performed to enable Machine Learning features in your Cloud for Customer system. For Ticket categorization setup (as mentioned in the…

From  openSAP Microlearning on August 1st, 2018 6 likes 1,125 plays 0  

How to Design a KPI - SAP Cloud for Customer

This video shows you how to create a KPI in a Report and embed this KPI as a widget on the home page. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want…

From  openSAP Microlearning on July 28th, 2018 11 likes 1,496 plays 0  

How to Set Up Sales Territories - SAP Cloud for Customer

This video shows you how to set up Sales territories in the SAP Cloud for Customer system. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want to send us…

From  openSAP Microlearning on July 20th, 2018 3 likes 1,324 plays 2  

How to Configure Approval and Re-Approval Processes - SAP Cloud for Customer

In this video, you will learn how to configure the approval and re-submit processes in the context of a Sales Quote. Please do not hesitate to contact us at cx-enablement@sap.com if you have any…

From  openSAP Microlearning on July 20th, 2018 4 likes 967 plays 0  

Extensibility Overview Part 1 of 2 - SAP Cloud for Customer

In this video, you will learn how to: Set and change the layout for a specific group of end users Create a new page layout Adjust the master layout for mobile displays Automate business processes…

From  openSAP Microlearning on July 18th, 2018 2 likes 1,431 plays 0  

Service Categories Setup and Usage - SAP Cloud for Customer

In this video, you will learn how to: • Create service categories • Create a routing rule based on a service category • Analyse tickets based on a service category Please do not…

From  openSAP Microlearning on July 17th, 2018 4 likes 1,077 plays 4  

How to Set Up Custom Key Figures - SAP Cloud for Customer

Key figures are data items with numeric values and have an associated unit of measure or currency assigned. Some examples are pipeline value, Invoice Net Value, Purchase Order Quantity or tickets in …

From  openSAP Microlearning on May 30th, 2018 6 likes 860 plays 0  

Using Code List Restrictions - SAP Cloud for Customer

This video explains step-by-step how to configure and use code list restrictions in your SAP Cloud for Customer system. Please do not hesitate to contact us at cx-enablement@sap.com if you…

From  openSAP Microlearning on May 11th, 2018 2 likes 1,440 plays 0  

Configure Custom Party Role Determination - SAP Cloud for Customer

This video explains step-by-step how to configure a custom party role determination, in the context of a sales quote. Please do not hesitate to contact us at cx-enablement@sap.com if you have…

From  openSAP Microlearning on May 11th, 2018 0 likes 1,140 plays 0  

Configure Resource Scheduler - SAP Cloud for Customer

This video explains step-by-step how to enable and configure the basic functionality of resource scheduler in your Sap Cloud for Customer System. Please do not hesitate to contact us at…

From  openSAP Microlearning on May 11th, 2018 0 likes 1,209 plays 0  

Product Determination in Surveys - SAP Cloud for Customer

This video explains step-by-step how to configure product determination in a survey, based on a product list and a product list category. Please do not hesitate to contact us at…

From  openSAP Microlearning on April 26th, 2018 1 likes 1,237 plays 0  

Set Up Connectivity to Microsoft Exchange - SAP Cloud for Customer

This video explains step-by-step how to set up server-side integration in the SAP Cloud for Customer for Microsoft Outlook and how to onboard users. Please do not hesitate to contact us at…

From  openSAP Microlearning on April 26th, 2018 1 likes 2,226 plays 0  

Set Navigation Targets for Reports - SAP Cloud for Customer

This video explains step-by-step how to set navigation targets for analytics reports. Learn how to navigate from one report to another and zoom in to the information you need. Please do not …

From  openSAP Microlearning on April 25th, 2018 2 likes 1,176 plays 0  

Prioritize Tickets with Service Level Agreements - SAP Cloud for Customer

This video explains step-by-step how to define service levels to help prioritize tickets for the employees. Please do not hesitate to contact us at cx-enablement@sap.com if you have any…

From  openSAP Microlearning on April 25th, 2018 1 likes 1,129 plays 0