Search for tag: "sap field service management"

Achieve a Seamless Interplay between Customer Service and Field Service Scenarios in Service Cloud - Webcasts

This webcast will cover, how in today's service-oriented era, SAP's Service Cloud Solution can be used in conjunction with SAP's Field Service Management. Interested in LIVE webcasts?…

From  openSAP Microlearning 1 likes 179 plays 0  

[ARCHIVED] Service Process Integration Overview - SAP Service Cloud and SAP Field Service Management

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningThis video gives you a quick overview of an…

From  openSAP Microlearning 1 likes 1,041 plays 0  

How to Include Safety Labels within Smartforms – SAP Field Service Management

In this video, you will learn how you to include safety for your field service execution. As you are aware that the field service technicians are exposed to a lot of hazards in their job. With safety…

From  openSAP Microlearning 1 likes 695 plays 0  

SAP Service Cloud Integration Demo – SAP Field Service Management

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, you will see a demo…

From  openSAP Microlearning 7 likes 2,337 plays 0  

UI Level Integration with SAP Service Cloud – SAP Field Service Management

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, we give you details of…

From  openSAP Microlearning 1 likes 414 plays 0  

Ticket and Items Integration with SAP Service Cloud – SAP Field Service Management

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, we give you details of…

From  openSAP Microlearning 1 likes 1,136 plays 0  

Master Data Integration with SAP Service Cloud – SAP Field Service Management

In this video, we give you an overview of how to integrate Master Data process flow between SAP Service Cloud and SAP Field Service Management.

From  openSAP Microlearning 0 likes 649 plays 0  

[ARCHIVED] SAP Service Cloud Overview with Field Service Process Flow and Integration

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningSAP Service Cloud enables end-to-end…

From  openSAP Microlearning 2 likes 2,501 plays 0  

Time and Material Journal Overview - SAP Field Service Management

Get an overview of the Time and Material Module within SAP Field Service Management, that allows the administrators to view, edit, delete, and approve technician inputs (efforts, expense, material,…

From  openSAP Microlearning 3 likes 2,017 plays 0  

[ARCHIVED] Screen Configuration: Activity Side Bar - SAP Field Service Management

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningLearn how to personalise the aspects of the…

From  openSAP Microlearning 2 likes 1,114 plays 0  

Planning & Dispatching Overview - SAP Field Service Management

Get an insight and overview into SAP Field Service Management planning and dispatching module. Learn the basics of how a dispatcher can schedule a job to a technician using SAP Field Service…

From  openSAP Microlearning 4 likes 2,673 plays 2  

[ARCHIVED] Working with Timezones - SAP Field Service Management

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningIn this video, you will learn how to plan and…

From  openSAP Microlearning 3 likes 900 plays 0  

[ARCHIVED] Enabling Customer Self Service Portal - SAP Field Service Management

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningSAP Field Service Management enables customer…

From  openSAP Microlearning 4 likes 1,379 plays 0  

[ARCHIVED] Auto Scheduling Using AI Plugin - SAP Field Service Management

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningSAP Field Service Management helps improve…

From  openSAP Microlearning 3 likes 2,067 plays 4  

[ARCHIVED] Configuring Your Screen Layout - SAP Field Service Management

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningProviding the best configuration possibility…

From  openSAP Microlearning 8 likes 2,270 plays 0  

Introduction to Smartforms - SAP Field Service Management

With improved product and information management, you can eliminate return visits and improve first time fix rates. Watch this video with a short demo to get a glimpse about using Smartforms. You can…

From  openSAP Microlearning 10 likes 2,834 plays 2  

End-to-end Scenario with Back-office Integration - SAP Field Service Management

In this video, you will see how a service agent receives a service call and creates a service order inside ERP following which the dispatcher can leverage the power of the SAP Field Service…

From  openSAP Microlearning 6 likes 5,266 plays 2  

[ARCHIVED] Introduction to SAP Service Cloud & SAP Field Service Management - SAP Service Cloud

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningIn this video, you will see the business…

From  openSAP Microlearning 7 likes 8,641 plays 6  

Mobile App - Field Service Management - SAP Service Cloud

In this video, you will learn how technicians use SAP Field Service Management to accept and work on a service call assignment from their mobile device. You will learn about features such as ticket…

From  openSAP Microlearning 7 likes 5,338 plays 2  

[ARCHIVED] Field Service Dispatcher - Field Service Management - SAP Service Cloud

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningIn this video, you will see how a dispatcher…

From  openSAP Microlearning 8 likes 5,239 plays 2