Search for tag: "sap hybris cloud for customer"

How to Set Up CTI Integration - SAP Service Cloud

This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets equipped to make and receive…

From  openSAP Microlearning on December 2nd, 2020 1 likes 827 plays 0  

Push Notifications for Workflows - SAP Sales Cloud

You can receive push notifications for workflow rules in iOS and Android mobile devices.

From  openSAP Microlearning on April 26th, 2019 0 likes 142 plays 0  

E-Mail Viewer - SAP Sales Cloud

This video shows you how you can view e-mails with their original formatting in the Sales Cloud system.

From  openSAP Microlearning on April 26th, 2019 0 likes 111 plays 0  

Upload Documents into Folders with Drag and Drop - SAP Sales Cloud

You can upload documents from your client device directly into a folder using drag and drop.

From  openSAP Microlearning on April 26th, 2019 0 likes 69 plays 0  

How to Create Activity Lists - SAP Cloud for Customer

In this video, you will learn how to drive sales by organizing calls, appointments, and tasks using activity lists. Please do not hesitate to contact us at cx-enablement@sap.com if you have any…

From  openSAP Microlearning on November 21st, 2018 2 likes 793 plays 0  

How to Disable and Delete a Custom Query - SAP Cloud for Customer

In this video, you will learn how to disable and delete a custom query in your SAP Cloud for Customer system. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions…

From  openSAP Microlearning on November 14th, 2018 0 likes 401 plays 0  

Forecast Accurately - SAP Sales Cloud - Intelligent Sales Execution

Accurate forecasts are created when human intuition is coupled with objective data. Using SAP Intelligent Sales Execution (Datahug), learn how well-defined forecasting workflow can promote accuracy…

From  openSAP Microlearning on November 7th, 2018 3 likes 2,209 plays 0  

How to Create a Custom Query - SAP Cloud for Customer

In this video, you will learn how to create custom queries in the context of an opportunity in your SAP Cloud for Customer system. Please do not hesitate to contact us at cx-enablement@sap.com if…

From  openSAP Microlearning on November 6th, 2018 1 likes 975 plays 0  

How to Use Account Duplicate Check - SAP Cloud for Customer

In this video, you will learn how to use the account duplicate check feature in SAP Cloud for Customer. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or…

From  openSAP Microlearning on November 6th, 2018 0 likes 726 plays 0  

How to Upsell an Opportunity Using Activity Plans - SAP Cloud for Customer

In this video, you will learn how to create an activity plan that adds an upsell task to an opportunity when a particular set of conditions in the associated routing rule are fulfilled. Please do…

From  openSAP Microlearning on October 31st, 2018 0 likes 349 plays 0  

How to Navigate the User Profile Menu - SAP Cloud for Customer

In this video, you will learn about the various options in the user profile menu such as the settings, help, and account features. Please do not hesitate to contact us at cx-enablement@sap.com if…

From  openSAP Microlearning on October 31st, 2018 0 likes 252 plays 0  

How to Create an Opportunity Hierarchy - SAP Cloud for Customer

This video helps you learn how to establish a hierarchical relationship among opportunities. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want to send…

From  openSAP Microlearning on October 31st, 2018 0 likes 747 plays 1  

How to Use Feed - SAP Cloud for Customer

This video helps you learn the basics of posting feed updates, managing your settings, and staying connected with your network. Please do not hesitate to contact us at cx-enablement@sap.com if you…

From  openSAP Microlearning on September 28th, 2018 1 likes 1,349 plays 2  

How to Configure Machine Learning - SAP Cloud for Customer

This video shows you the configuration steps that need to be performed to enable Machine Learning features in your Cloud for Customer system. For Ticket categorization setup (as mentioned in the…

From  openSAP Microlearning on August 1st, 2018 6 likes 1,125 plays 0  

How to Work with Ticket Lists - SAP Cloud for Customer

This video helps you learn how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets, escalations, assigning tickets and…

From  openSAP Microlearning on July 31st, 2018 1 likes 631 plays 0  

How to Navigate the FIORI UI - SAP Cloud for Customer

This video helps you learn how to work in the Fiori UI client with details on features like navigation pane, app launcher, favorites, flagged and tagged items, quick create, notifications and many…

From  openSAP Microlearning on July 31st, 2018 0 likes 1,080 plays 0  

How to Work in Offline Mode - SAP Cloud for Customer

This video helps you learn how to work in offline mode and details features like initial data sync, view/edit/create new items, Calendar in offline mode, offline settings and more. Please do not…

From  openSAP Microlearning on July 31st, 2018 1 likes 1,061 plays 0  

How to Work with Leads - SAP Cloud for Customer

This video helps you learn how to use leads by showcasing features like leads overview, activities in a lead, make a call using activities in a lead, update of leads, surveys and converting a lead to…

From  openSAP Microlearning on July 31st, 2018 6 likes 1,104 plays 0  

How to Work with Opportunities - SAP Cloud for Customer

This video helps you learn how to use the features of opportunities like general details, sales teams, influencer map, buying center, associated activities, opportunity timeline and more. Please do…

From  openSAP Microlearning on July 31st, 2018 1 likes 1,059 plays 0  

How to Personalize Reports - SAP Cloud for Customer

This video helps you learn how to use views and selections in reports to help you analyze data effectively. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or…

From  openSAP Microlearning on July 31st, 2018 6 likes 1,168 plays 0