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This video
series will help you get admin level details on how to configure the SAP Sales Cloud
and SAP Service Cloud solutions. If you have
any questions or want to send us your feedback, please…
openSAP Roles
Business Decision Maker
Application Consultant
Business User openSAP Products
SAP CX Solutions
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This video explains step-by-step how to configure a custom party role determination, in the context of a sales quote.
Please do not
hesitate to contact us at cx-enablement@sap.com if you have…
openSAP Roles
Administrator
Business User
Application Consultant
Technology Consultant
Developer openSAP Products
SAP CX Solutions
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This video explains step-by-step how to enable and configure the basic functionality of resource scheduler in your Sap Cloud for Customer System.
Please do not
hesitate to contact us at…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User openSAP Products
SAP CX Solutions
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This video explains step-by-step how to enable and create a basic service maintenance plan and plan runs in your SAP Cloud for Customer solution.
Please do not
hesitate to contact us at…
openSAP Roles
Application Consultant openSAP Products
SAP CX Solutions
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This video explains step-by-step how to configure product determination in a survey, based on a product list and a product list category.
Please do not
hesitate to contact us at…
openSAP Roles
Administrator
Business User
Application Consultant
Technology Consultant
Developer openSAP Products
SAP CX Solutions
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This video explains step-by-step how to set up server-side integration in the SAP Cloud for Customer for Microsoft Outlook and how to onboard users.
Please do not
hesitate to contact us at…
openSAP Roles
Administrator
Business User
Application Consultant
Technology Consultant
Developer openSAP Products
SAP CX Solutions
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This video explains step-by-step how to set up your SAP Cloud for Customer system to work with your support E-mail channels. Please do not hesitate to contact us at cx-enablement@sap.com if you…
openSAP Roles
Administrator
Technology Consultant
Developer
Business User
Application Consultant openSAP Products
SAP CX Solutions
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This video explains step-by-step how to set navigation targets for analytics reports. Learn how to navigate from one report to another and zoom in to the information you need.
Please do not
…
openSAP Roles
Administrator
Business User
Application Consultant
Technology Consultant
Developer openSAP Products
SAP CX Solutions
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This video explains step-by-step how to define service levels to help prioritize tickets for the employees.
Please do not
hesitate to contact us at cx-enablement@sap.com if you have any…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User openSAP Products
SAP CX Solutions
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This video explains step-by-step how to set up an activity plan and create a routing rule for it.
Please do not
hesitate to contact us at cx-enablement@sap.com if you have any questions or…
openSAP Roles
Administrator
Business User
Application Consultant
Technology Consultant
Developer openSAP Products
SAP CX Solutions
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This video shows you the resources at your disposal to learn more about SAP Cloud for Customer. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want to…
openSAP Roles
Business Decision Maker
Application Consultant
Business User openSAP Products
SAP CX Solutions
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This video explains the technical architecture and deployment options for the SAP Cloud for Customer product. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions…
openSAP Roles
Business Decision Maker
Application Consultant
Business User openSAP Products
SAP CX Solutions
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This video shows the Integration capabilities available out of the box with the SAP Cloud for Customer Solution. Please do not hesitate to contact us at cx-enablement@sap.com if you have any…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Business Decision Maker openSAP Products
SAP CX Solutions
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This video showcases general features available in SAP Cloud for Customer, such as Reports, Machine Learning, Outlook integration and Offline capabilities. Please do not hesitate to contact us at…
openSAP Roles
Business Decision Maker
Application Consultant
Business User openSAP Products
SAP CX Solutions
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This video shows the Service Features of the SAP Cloud for Customer solution. Details on features like Omnichannel engagement, Service tickets and mobile related functionality are shown here. Please…
openSAP Roles
Business Decision Maker
Application Consultant
Business User openSAP Products
SAP CX Solutions
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This video provides details about the User Interface of the SAP Cloud for Customer solution. Details of different types of UI like HTML5 and Fiori UI as well as capabilities of the UI are described…
openSAP Roles
Business Decision Maker openSAP Products
SAP CX Solutions
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