Search for tag: "sap hybris cloud for sales and service"

Introduction to Features & Configurations: SAP Sales Cloud and SAP Service Cloud

This video series will help you get admin level details on how to configure the SAP Sales Cloud and SAP Service Cloud solutions. If you have any questions or want to send us your feedback, please…

From  openSAP Microlearning 6 likes 893 plays 0  

[ARCHIVED] Configure Custom Party Role Determination - SAP Cloud for Customer

This video explains step-by-step how to configure a custom party role determination, in the context of a sales quote. Please do not hesitate to contact us at cx-enablement@sap.com if you have…

From  openSAP Microlearning 1 likes 2,122 plays 0  

[ARCHIVED] Configure Resource Scheduler - SAP Cloud for Customer

This video explains step-by-step how to enable and configure the basic functionality of resource scheduler in your Sap Cloud for Customer System. Please do not hesitate to contact us at…

From  openSAP Microlearning 0 likes 1,356 plays 0  

Configure a Maintenance Plan - SAP Cloud for Customer

This video explains step-by-step how to enable and create a basic service maintenance plan and plan runs in your SAP Cloud for Customer solution. Please do not hesitate to contact us at…

From  openSAP Microlearning 1 likes 1,209 plays 0  

[ARCHIVED] Product Determination in Surveys - SAP Cloud for Customer

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningThis video explains step-by-step how to…

From  openSAP Microlearning 1 likes 2,094 plays 0  

[ARCHIVED] Set Up Connectivity to Microsoft Exchange - SAP Cloud for Customer

This video explains step-by-step how to set up server-side integration in the SAP Cloud for Customer for Microsoft Outlook and how to onboard users. Please do not hesitate to contact us at…

From  openSAP Microlearning 2 likes 3,496 plays 0  

How to Set Up E-Mail Channels - SAP Cloud for Customer

This video explains step-by-step how to set up your SAP Cloud for Customer system to work with your support E-mail channels. Please do not hesitate to contact us at cx-enablement@sap.com if you…

From  openSAP Microlearning 0 likes 882 plays 0  

[ARCHIVED] Set Navigation Targets for Reports - SAP Cloud for Customer

This video explains step-by-step how to set navigation targets for analytics reports. Learn how to navigate from one report to another and zoom in to the information you need. Please do not …

From  openSAP Microlearning 3 likes 1,724 plays 0  

[ARCHIVED] Prioritize Tickets with Service Level Agreements - SAP Cloud for Customer

This video explains step-by-step how to define service levels to help prioritize tickets for the employees. Please do not hesitate to contact us at cx-enablement@sap.com if you have any…

From  openSAP Microlearning 1 likes 1,502 plays 0  

Assign User Access Rights by Roles - SAP Cloud for Customer

This video explains step-by-step how to set up common business roles that you can assign to users. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or…

From  openSAP Microlearning 1 likes 272 plays 0  

Set Up Activity Plans and Routing Rules - SAP Cloud for Customer

This video explains step-by-step how to set up an activity plan and create a routing rule for it. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or…

From  openSAP Microlearning 9 likes 4,266 plays 2  

Overview of the Standard Functionalities of Form Templates - SAP Hybris Cloud for Customer - Webinars

Gain insights into the wide ranging functionalities of form templates, such as Master and Form Template Maintenance/Selection, Possibilities via Customization or Regulations that influence the form…

From  openSAP Microlearning 1 likes 119 plays 0  

[ARCHIVED] Resources - SAP Cloud for Customer

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningThis video shows you the resources at your…

From  openSAP Microlearning 6 likes 2,468 plays 0  

[ARCHIVED] Deployment and Architecture - SAP Cloud for Customer

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningThis video explains the technical…

From  openSAP Microlearning 1 likes 3,668 plays 0  

[ARCHIVED] Integration - SAP Cloud for Customer

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningThis video shows the Integration capabilities…

From  openSAP Microlearning 4 likes 5,150 plays 0  

General Features - SAP Cloud for Customer

This video showcases general features available in SAP Cloud for Customer, such as Reports, Machine Learning, Outlook integration and Offline capabilities. Please do not hesitate to contact us at…

From  openSAP Microlearning 4 likes 4,544 plays 0  

Service Features - SAP Cloud for Customer

This video shows the Service Features of the SAP Cloud for Customer solution. Details on features like Omnichannel engagement, Service tickets and mobile related functionality are shown here. Please…

From  openSAP Microlearning 8 likes 4,325 plays 1  

Sales Features - SAP Cloud for Customer

This video provides details about the Sales Features of the SAP Cloud for Customer Solution. Details of key capabilities like Lead and Opportunity management, Mobile, Predictive analytics and…

From  openSAP Microlearning 5 likes 3,716 plays 0  

[ARCHIVED] How to Navigate the User Interface - SAP Cloud for Customer

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningThis video provides details about the User…

From  openSAP Microlearning 4 likes 6,263 plays 0  

Introduction - SAP Cloud for Customer

This video is an introduction and high-level overview of the SAP Cloud for Customer product.

From  openSAP Microlearning 7 likes 8,420 plays 0