Search for tag: "sap service cloud"

SAP Cloud for Customer 2108 Release Briefing - Webcast

Get an insightful preview on the planned innovations for the upcoming August 2021 (2108) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and…

From  openSAP Microlearning on July 16th, 2021 0 likes 120 plays 0  

Onboarding to Real Time Channel and Support Processes for SAP Sales and Service Cloud (C4C) - Webcast

In this session we will give you an overview on Real Time Channel and Support Processes in SAP Service Cloud (C4C). Interested in LIVE webcasts? Subscribe here for your monthly update.

From  openSAP Microlearning on June 15th, 2021 0 likes 22 plays 0  

SAP Service Cloud Integrations

This video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP Marketing, SAP Commerce, S/4…

From  openSAP Microlearning on May 17th, 2021 1 likes 127 plays 0  

Admin View of System Order Details - SAP Cloud for Customer

This video helps you learn about Order Details overview. Covering details like, the list of Order IDs which organizations have signed during the contract, key terms which are used in this view,…

From  openSAP Microlearning on May 11th, 2021 1 likes 42 plays 0  

Resource Scheduler - SAP Service Cloud

In this video, you will learn how to enable and configure the basic functionality of the Resource Scheduler in the SAP Service Cloud, to support efficient planning and scheduling during the service…

From  openSAP Microlearning on May 11th, 2021 0 likes 97 plays 0  

SAP Cloud for Customer 2105 Release Briefing - Webcasts

Get an insightful preview on the planned innovations for the upcoming May 2021 (2105) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and…

From  openSAP Microlearning on April 23rd, 2021 2 likes 751 plays 2  

Learning Resources - SAP Service Cloud

In this video, you will find links to resources where you can get more information on SAP Service Cloud solution. Learn about resources such as SAP help portal, SAP learning hub, SAP communities and…

From  openSAP Microlearning on April 6th, 2021 1 likes 248 plays 0  

How to Connect With an External SMS Provider - SAP Service Cloud

In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer Service ticket.

From  openSAP Microlearning on March 10th, 2021 1 likes 204 plays 0  

How to Set Up Email Channels - SAP Service Cloud

In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service Tickets.

From  openSAP Microlearning on March 10th, 2021 0 likes 213 plays 0  

SAP Service Cloud Additional Features

In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management, Warranty Management and Service…

From  openSAP Microlearning on March 10th, 2021 1 likes 356 plays 0  

Roadmap Update and Insights with focus on 2105 Release - Webcasts

The goal of this session is to update you on where we want to invest in SAP Field Service Management, with a focus on the coming 3 months. Interested in LIVE webcasts? Subscribe here for your…

From  openSAP Microlearning on March 2nd, 2021 0 likes 110 plays 0  

SAP Field Service Management 2102 Release Demo - Webcasts

Get an insightful preview on the planned innovations for the upcoming February 2021 (2102) Release of SAP Field Service Management. Stay current about what’s new Field Service Management and…

From  openSAP Microlearning on February 19th, 2021 0 likes 72 plays 0  

Introduction - SAP Service Cloud

This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers, engage with them and deliver…

From  openSAP Microlearning on December 7th, 2020 3 likes 1,413 plays 0  

How to Set Up CTI Integration - SAP Service Cloud

This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets equipped to make and receive…

From  openSAP Microlearning on December 2nd, 2020 1 likes 827 plays 0  

Integrating SAP Analytics Cloud with SAP Field Service Management - Webinars

Learn how you can integrate your SAP Analytics Cloud (SAC) Stories within SAP Field Service Management (FSM) and an explanation of existing SAC Stories for FSM. Interested in LIVE webinars?…

From  openSAP Microlearning on November 26th, 2020 0 likes 88 plays 0  

FSM Roadmap Update and Insights with focus on 2102 Release - Webinars

The goal of this session is to update you on where we want to invest in SAP Field Service Management, with a focus on the coming 3 months. Interested in LIVE webinars? Subscribe here for your…

From  openSAP Microlearning on November 24th, 2020 0 likes 76 plays 0  

SAP Field Service Management 2011 Release Demo - Webinars

Get an insightful preview on the planned innovations for the upcoming November 2020 (2011) Release of SAP Field Service Management. Stay current about what’s new Field Service Management and…

From  openSAP Microlearning on November 13th, 2020 0 likes 97 plays 0  

SAP Service Cloud Core Features

In this video you will learn about some of the SAP Service Cloud's core features, such as service channels, customer hub and ticket management with the help of a short product demo.

From  openSAP Microlearning on October 30th, 2020 1 likes 1,086 plays 0  

Service Process Integration Overview - SAP Service Cloud and SAP Field Service Management

This video gives you a quick overview of an efficient service process use case that can be realised with the integration of SAP Service Cloud and SAP Field Service Management. It also serves as an…

From  openSAP Microlearning on October 28th, 2020 1 likes 567 plays 0  

Additional Features of Cloud Application Studio - Extending SAP Cloud for Customer

This session covers everything that is not covered yet in the past 26 sessions. It will give you a good summary and talk about all the individual features of the Cloud Application Studio that are…

From  openSAP Microlearning on April 3rd, 2020 0 likes 197 plays 2