Search for tag: "service"

Achieve Your Service Organization Goals with Efficient Ticket Processing - Webcast

Do you struggle with the following in your Service process:Assigning tickets to the right team and agent Having too many tickets for the same issue Being unsure about how to automate repeatable…

From  openSAP Microlearning on May 26th, 2021 0 likes 8 plays 0  

Service Analytics for Smart Decision Making - Webcasts

Better decision making depends upon knowing what's going well and what needs to improve. In this session we will share ideas to - Identify business questions that need to be answered for…

From  openSAP Microlearning on May 21st, 2021 0 likes 12 plays 0  

SAP Service Cloud Integrations

This video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP Marketing, SAP Commerce, S/4…

From  openSAP Microlearning on May 17th, 2021 1 likes 41 plays 0  

Admin View of System Order Details - SAP Cloud for Customer

This video helps you learn about Order Details overview. Covering details like, the list of Order IDs which organizations have signed during the contract, key terms which are used in this view,…

From  openSAP Microlearning on May 11th, 2021 0 likes 18 plays 0  

Resource Scheduler - SAP Service Cloud

In this video, you will learn how to enable and configure the basic functionality of the Resource Scheduler in the SAP Service Cloud, to support efficient planning and scheduling during the service…

From  openSAP Microlearning on May 11th, 2021 0 likes 78 plays 0  

Microservice Network and Security Support - Part 3 - SAP Cloud Platform Kyma Runtime

In this video, you will first learn about service mesh, after that you will get an introduction to cloud based security and learn about OAuth 2.0.

From  openSAP Microlearning on April 28th, 2021 1 likes 14 plays 0  

SAP Cloud for Customer 2105 Release Briefing - Webcasts

Get an insightful preview on the planned innovations for the upcoming May 2021 (2105) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and…

From  openSAP Microlearning on April 23rd, 2021 2 likes 591 plays 2  

Learning Resources - SAP Service Cloud

In this video, you will find links to resources where you can get more information on SAP Service Cloud solution. Learn about resources such as SAP help portal, SAP learning hub, SAP communities and…

From  openSAP Microlearning on April 6th, 2021 1 likes 167 plays 0  

Smart Insight Self-Service Onboarding - SAP Emarsys Customer Engagement

In this video, we explain the requirements of Smart Insight to set up the self-service onboarding process.

From  openSAP Microlearning on March 10th, 2021 0 likes 76 plays 0  

How to Connect With an External SMS Provider - SAP Service Cloud

In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer Service ticket.

From  Prashant Kumar on March 10th, 2021 1 likes 138 plays 0  

How to Set Up Email Channels - SAP Service Cloud

In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service Tickets.

From  openSAP Microlearning on March 10th, 2021 0 likes 132 plays 0  

SAP Service Cloud Additional Features

In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management, Warranty Management and Service…

From  openSAP Microlearning on March 10th, 2021 1 likes 216 plays 0  

Roadmap Update and Insights with focus on 2105 Release - Webcasts

The goal of this session is to update you on where we want to invest in SAP Field Service Management, with a focus on the coming 3 months. Interested in LIVE webcasts? Subscribe here for your…

From  openSAP Microlearning on March 2nd, 2021 0 likes 96 plays 0  

SAP Field Service Management 2102 Release Demo - Webcasts

Get an insightful preview on the planned innovations for the upcoming February 2021 (2102) Release of SAP Field Service Management. Stay current about what’s new Field Service Management and…

From  openSAP Microlearning on February 19th, 2021 0 likes 65 plays 0  

Using Situations for Managing Service Processes - SAP S/4HANA Service

This microlearning explains how you can use the Situation Handling framework for Service in SAP S/4HANA Cloud and SAP S/4HANA Service. Using this framework, you can set up and use situations to have…

From  openSAP Microlearning on January 12th, 2021 6 likes 344 plays 0  

Mobile Smartphone Apps - SAP Business ByDesign

Demo on how SAP Business ByDesign smartphone apps is working covering expense reports, analytics, customer 360, contact, activity management and service order confirmation with route planning.

From  openSAP Microlearning on December 22nd, 2020 1 likes 62 plays 0  

User Management Overview - SAP S/4HANA Cloud Deployment

User Management is a key part of the User Onboarding activity. In this video, you will learn about how to work with the Identity Authentication Service (IAS) and set up Users in the SAP S/4HANA Cloud…

From  openSAP Microlearning on December 15th, 2020 2 likes 630 plays 0  

How to Set up Recurring Services for Periodic Maintenance Plan - SAP S/4HANA Service

This microlearning video presents how to plan Recurring Services in SAP S/4HANA Cloud. Service management enables the capability to plan recurring services by utilizing Maintenance Plan features. It…

From  openSAP Microlearning on December 9th, 2020 3 likes 249 plays 4  

Introduction - SAP Service Cloud

This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers, engage with them and deliver…

From  openSAP Microlearning on December 7th, 2020 3 likes 1,172 plays 0  

How to Set Up CTI Integration - SAP Service Cloud

This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets equipped to make and receive…

From  openSAP Microlearning on December 2nd, 2020 1 likes 613 plays 0