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How to Work with Service Ticket Elements - SAP Service Cloud

In this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks,

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Working with Service Level Agreements (SLAs) in Ticket Processing with SAP Service Cloud - Webcasts

In SAP Service Cloud (C4C), you can use Service Levels to ensure that your organisation delivers adequate service, on time, to all your customers. You can define service levels for your organisation…

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How to Submit an Incident - SAP Commerce Cloud

in this video, you will learn step by step how to submit an incident for SAP Commerce Cloud. The video also includes how to search for existing solutions for previously raised issues.

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SAP Service Cloud Integration Demo – SAP Field Service Management

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, you will see a demo…

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UI Level Integration with SAP Service Cloud – SAP Field Service Management

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, we give you details of…

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Ticket and Items Integration with SAP Service Cloud – SAP Field Service Management

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, we give you details of…

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Master Data Integration with SAP Service Cloud – SAP Field Service Management

In this video, we give you an overview of how to integrate Master Data process flow between SAP Service Cloud and SAP Field Service Management.

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[ARCHIVED] SAP Service Cloud Overview with Field Service Process Flow and Integration

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningSAP Service Cloud enables end-to-end…

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