Search for tag: "cloud for customer"

Configuring a Maintenance Plan - SAP Service Cloud

This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.

From  openSAP Microlearning on October 12th, 2021 0 likes 19 plays 0  

Assigning and Unassigning Licenses - SAP Sales Cloud

This video describes and demonstrates how an administrator can assign and un-assign user licenses in SAP Cloud for Customer. It also discusses the various license options listed the user subscription…

From  openSAP Microlearning on September 13th, 2021 0 likes 24 plays 0  

Using the Server Side Add-in for MS Outlook – SAP Sales and Service Core

This video showcases how to use the SAP Sales and Service Core server side integration add-in for Microsoft Outlook.

From  openSAP Microlearning on August 26th, 2021 0 likes 58 plays 0  

How to Enable Integration with Microsoft Teams – SAP Sales and Service Core

This video showcases how to enable Microsoft Teams integration with SAP Sales and Service Core. It also demonstrates how to create an appointment with Microsoft Teams collaboration.

From  openSAP Microlearning on August 23rd, 2021 0 likes 181 plays 0  

An Introduction to System Service Operations - SAP Cloud for Customer

This video helps you learn about System Service Operations covering details like, Request Creation of tenants, Request Termination of tenants, Copy Solution Profile of your tenants, Restore Point…

From  openSAP Microlearning on August 11th, 2021 1 likes 58 plays 0  

Admin View of System Order Details - SAP Cloud for Customer

This video helps you learn about Order Details overview. Covering details like, the list of Order IDs which organizations have signed during the contract, key terms which are used in this view,…

From  openSAP Microlearning on May 11th, 2021 2 likes 53 plays 0  

Learning Resources - SAP Service Cloud

In this video, you will find links to resources where you can get more information on SAP Service Cloud solution. Learn about resources such as SAP help portal, SAP learning hub, SAP communities and…

From  openSAP Microlearning on April 6th, 2021 1 likes 415 plays 0  

How to Connect With an External SMS Provider - SAP Service Cloud

In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer Service ticket.

From  openSAP Microlearning on March 10th, 2021 1 likes 342 plays 0  

Introduction - SAP Service Cloud

This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers, engage with them and deliver…

From  openSAP Microlearning on December 7th, 2020 3 likes 1,929 plays 0  

How to Set Up CTI Integration - SAP Service Cloud

This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets equipped to make and receive…

From  openSAP Microlearning on December 2nd, 2020 1 likes 1,108 plays 0  

Additional Features of Cloud Application Studio - Extending SAP Cloud for Customer

This session covers everything that is not covered yet in the past 26 sessions. It will give you a good summary and talk about all the individual features of the Cloud Application Studio that are…

From  openSAP Microlearning on April 3rd, 2020 0 likes 204 plays 2  

Repository Explorer Explained - Extending SAP Cloud for Customer

In this video, You will learn more about the Repository Explorer which is one of the most important tools for your devlopment with the SAP Cloud Application Studio. It helps you to understand the…

From  openSAP Microlearning on April 3rd, 2020 0 likes 118 plays 2  

UI Designer Explained - Extending SAP Cloud for Customer

You will learn about all the basics of the UI Designer which is used in the SAP Cloud Application Studio in order to design the UIs. This video will show all components and all areas of the UI…

From  openSAP Microlearning on April 3rd, 2020 4 likes 219 plays 0  

Adding an Attachment Folder - Extending SAP Cloud for Customer

You will learn how to add an attachment folder to your solution. Attachment folders allow to store any kind of document or links as part of your solution.

From  openSAP Microlearning on April 3rd, 2020 0 likes 96 plays 0  

UI Fine tuning and OWL - Extending SAP Cloud for Customer

In this video we will make our table overview even nicer. We will remove the technical UUID and replace it with a nicer human readable ID and description. Also we will include a link to our teachers…

From  openSAP Microlearning on April 3rd, 2020 0 likes 89 plays 0  

Adding Search - Extending SAP Cloud for Customer

You will learn how to add advanced searching and filtering capabilities to your solution. You will also learn how you enable your users to save their own favorite searches.

From  openSAP Microlearning on April 3rd, 2020 0 likes 130 plays 0  

Adding a Delete Button - Extending SAP Cloud for Customer

You will learn how to enhance your solution with a delete feature in order to remove database entries. We will also learn how to put an icon on the UI and link the delete action to it.

From  openSAP Microlearning on April 3rd, 2020 0 likes 131 plays 0  

Implementing the Retrieve Logic - Extending SAP Cloud for Customer

In this part you learn how to use a retrieve in your logic in order to get the description of another object via an ID. Generally the “retrieve” function is one of the most used functions…

From  openSAP Microlearning on April 3rd, 2020 0 likes 114 plays 0  

Creating an Object Value Selector (OVS) - Extending SAP Cloud for Customer

You will learn how to create your own object value selector (OVS). An object value selector provides you a selector for an existing table. We will build it based on our seminar management solution…

From  openSAP Microlearning on April 3rd, 2020 0 likes 269 plays 0  

Adding an Extension Field - Extending SAP Cloud for Customer

In this video, you will learn how to extend a new field with the Cloud Application Studio. It is very easy and very common to extend fields with the front end adaptation but in some specific cases,…

From  openSAP Microlearning on April 3rd, 2020 0 likes 324 plays 2