Search for tag: "customer support"

Introducing Customer Services in the Base Commerce Module of SAP Commerce Cloud

This video gives a brief introduction to the default implementation support for the Customer Services in the Base Commerce Module of SAP Commerce Cloud, which includes the API introduction to the…

From  SAP Microlearning 0 likes 211 plays 2  

How to Place an Order for a Calling Customer - SAP Commerce Cloud

This video shows you how to place order on behalf of a customer using the Assisted Service Module.

From  openSAP Microlearning 1 likes 2,505 plays 2  

How to Create a New Customer via ASM - SAP Commerce Cloud

This video shows you how to create a new customer using the Assisted Service Module.

From  openSAP Microlearning 0 likes 2,461 plays 0  

How to Create a New Customer in Backoffice Customer Support Cockpit - SAP Commerce Cloud

This video shows you how to create a new customer and set their password in the Backoffice Customer Support Cockpit.

From  openSAP Microlearning 0 likes 1,664 plays 0  

Improving your Customer Service with Backoffice Customer Support - SAP Commerce Cloud

In this video, we will show you some of the essential customer support actions, you can perform in the Backoffice Customer Support Cockpit of SAP Commerce Cloud.

From  openSAP Microlearning 0 likes 1,502 plays 0  

Improving the User Experience with the ASM - SAP Commerce Cloud

Wondering how to improve the User Experience on your online shop? This video gives you an overview of the Assisted Service Mode, a Bakoffice-agnostic overlay that allows you to assist your customers…

From  openSAP Microlearning 0 likes 2,418 plays 0  

Backoffice Perspectives - SAP Commerce Cloud

This video gives you an overview of the backoffice perspectives in SAP Commerce Cloud including administration, search, customer support and order fulfillment.

From  openSAP Microlearning 12 likes 15,403 plays 0  

Access Customer Data in Backoffice Customer Support Cockpit – SAP Commerce Cloud

This video shows how to browse customer data in the Backoffice Customer Support Cockpit. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want to…

From  openSAP Microlearning 0 likes 1,334 plays 0