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This video
series will help you get admin level details on how to configure the SAP Sales Cloud
and SAP Service Cloud solutions. If you have
any questions or want to send us your feedback, please…
openSAP Roles
Business Decision Maker
Application Consultant
Business User LSC Product
SAP Customer Engagement Center | 73555000100800001322 Experience Level
Beginner
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This video explains step-by-step how to configure a custom party role determination, in the context of a sales quote. Please do not hesitate to contact us at cx-enablement@sap.com if you have…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User
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This video explains step-by-step how to enable and configure the basic functionality of resource scheduler in your Sap Cloud for Customer System. Please do not hesitate to contact us at…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User
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This video explains step-by-step how to enable and create a basic service maintenance plan and plan runs in your SAP Cloud for Customer solution.
Please do not
hesitate to contact us at…
openSAP Roles
Application Consultant
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Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningThis video explains step-by-step how to…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User LSC Product
SAP Sales Cloud - starter edition | 73555000100800000192
SAP Customer Engagement Center | 73555000100800001322 Experience Level
Intermediate
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This video explains step-by-step how to set up server-side integration in the SAP Cloud for Customer for Microsoft Outlook and how to onboard users. Please do not hesitate to contact us at…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User
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This video explains step-by-step how to set up your SAP Cloud for Customer system to work with your support E-mail channels. Please do not hesitate to contact us at cx-enablement@sap.com if you…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User
|
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This video explains step-by-step how to set navigation targets for analytics reports. Learn how to navigate from one report to another and zoom in to the information you need. Please do not …
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User
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This video explains step-by-step how to define service levels to help prioritize tickets for the employees. Please do not hesitate to contact us at cx-enablement@sap.com if you have any…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User
|
|
This video explains step-by-step how to set up common business roles that you can assign to users.
Please do not
hesitate to contact us at cx-enablement@sap.com if you have any questions or…
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This video explains step-by-step how to set up an activity plan and create a routing rule for it.
Please do not
hesitate to contact us at cx-enablement@sap.com if you have any questions or…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User LSC Product
SAP Sales Cloud - starter edition | 73555000100800000192 Experience Level
Intermediate
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Gain insights into the wide ranging functionalities of form templates, such as Master and Form Template Maintenance/Selection, Possibilities via Customization or Regulations that influence the form…
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Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningThis video shows you the resources at your…
openSAP Roles
Business Decision Maker
Application Consultant
Business User
|
|
Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningThis video explains the technical…
openSAP Roles
Business Decision Maker
Application Consultant
Business User
|
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Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningThis video shows the Integration capabilities…
openSAP Roles
Business Decision Maker
Application Consultant
Technology Consultant
Developer
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This video showcases general features available in SAP Cloud for Customer, such as Reports, Machine Learning, Outlook integration and Offline capabilities. Please do not hesitate to contact us at…
openSAP Roles
Business Decision Maker
Application Consultant
Business User
|
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This video shows the Service Features of the SAP Cloud for Customer solution. Details on features like Omnichannel engagement, Service tickets and mobile related functionality are shown here. Please…
openSAP Roles
Business Decision Maker
Application Consultant
Business User
|
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This video provides details about the Sales Features of the SAP Cloud for Customer Solution. Details of key capabilities like Lead and Opportunity management, Mobile, Predictive analytics and…
openSAP Roles
Business Decision Maker
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Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningThis video provides details about the User…
openSAP Roles
Business Decision Maker
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This video is an introduction and high-level overview of the SAP Cloud for Customer product.
openSAP Roles
Business Decision Maker
Application Consultant
Business User
|