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        • Sourcing & Procurement
        • Supply Chain
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        • Two-Tier ERP
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        • SAP Commerce Cloud
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        • SAP Customer Data Cloud
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        • SAP Service Cloud Version 2
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      • SAP Field Service Management
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Customer Interaction Center (CIC)

Welcome to the Customer Interaction Center (CIC) page. At CIC, we are available 24/7 to interact with our customers every day via Chat, Email and Phone. We are a central point of contact for non-technical queries such as SAP ONE Support Launchpad, SAP Support Portal, User and Incident Management and many more. Access the Business End User  Channel for a selection of playlists or choose the Video Library tab to access all videos that are relevant for CIC.

Click here to check out our webcast schedule and register for the upcoming topics of your choice.

Learn more about CIC here  and Explore Support with us here. 

…Read more Less…
  • 6 Media
  • Channels
  • Thumbnail for entry How to Create a SAP Universal ID

    01:41

    How to Create a SAP Universal ID

    How to Create a SAP Universal ID

    From openSAP Microlearning

    0   0 likes  | 35    35 plays  | 0  
    This video outlines the steps involved in creating a SAP Universal ID. Go to https://account.sap.com/core/create/landing and follow the instructions as shown in this…
  • Thumbnail for entry Learn How to Link Accounts to SAP Universal ID

    02:43

    Learn How to Link Accounts to SAP Universal ID

    Learn How to Link Accounts to SAP Universal ID

    From openSAP Microlearning

    0   0 likes  | 15    15 plays  | 0  
    This video will show you how to link accounts using Universal ID.
  • Thumbnail for entry Learn How to Reset the SAP Universal ID Password

    03:32

    Learn How to Reset the SAP Universal ID Password

    Learn How to Reset the SAP Universal ID Password

    From openSAP Microlearning

    0   0 likes  | 10    10 plays  | 0  
    This video will assist you with resetting your SAP Universal ID password.
  • Thumbnail for entry Introduction to Incident Management - Customer Interaction Center

    10:35

    Introduction to Incident Management - Customer…

    Introduction to Incident Management - Customer Interaction Center

    From openSAP Microlearning

    0   0 likes  | 35    35 plays  | 0  
    The purpose of this video is to help to improve the quality of incidents being created and generally enhance your support experience with SAP.In this video we outline…
  • Thumbnail for entry Incident Management for Signavio - Customer Interaction Center

    10:32

    Incident Management for Signavio - Customer…

    Incident Management for Signavio - Customer Interaction Center

    From openSAP Microlearning

    0   0 likes  | 22    22 plays  | 0  
    This Incident Management session will help to improve the quality of incidents being created and generally enhance your support experience with SAP. The aim is that you…
  • Thumbnail for entry Explore SAP Support: Customer Interaction Center

    03:07

    Explore SAP Support: Customer Interaction Center

    Explore SAP Support: Customer Interaction Center

    From openSAP Microlearning

    0   0 likes  | 33    33 plays  | 0  
    Explore SAP Support: Customer Interaction Center and learn about all the the resources it provides for your SAP solutions. The Customer Interaction Center (CIC) is…

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