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SAP Customer Data Platform

The SAP Customer Data Platform helps businesses better serve their customers by connecting many types of customer data, so as to deliver omni-channel experiences. The SAP Customer Data Platform connects customer data from a multitude of sources and organizes and presents the data so that it is easier to understand what the customer is doing, when the customer is doing it, and if applicable, why the customer behaves in a certain way. The SAP Customer Data Platform provides the tools to deliver an improved customer experience, while maintaining the customer’s rights to data privacy. 
Experts are responsible for the configuration, implementation or ongoing support of SAP Customer Data Platform. Examples: Administrators, Consultants, Architects, & Developers. Access the Experts Channel for a selection of playlists or choose the Video Library tab to access all videos that are relevant for SAP Customer Data Platform.
…Read more Less…
  • 16 Media
  • Channels
  • Thumbnail for entry Creating Audiences - Customer Data Platform

    06:13

    Creating Audiences - Customer Data Platform

    Creating Audiences - Customer Data Platform

    From openSAP Microlearning

    0   0 likes  | 21    21 plays  | 0  
    In this video, we’re going to create a new audience, manually activate it, and then view its contents. You can view the documentation on the SAP Help Portal for…
  • Thumbnail for entry Creating Actions - Customer Data Platform

    02:56

    Creating Actions - Customer Data Platform

    Creating Actions - Customer Data Platform

    From openSAP Microlearning

    0   0 likes  | 13    13 plays  | 0  
    In this video, we’ll create a new action for the destination application in the Actions feature of the SAP Customer Data Platform. You can view the documentation…
  • Thumbnail for entry Creating Segments - SAP Customer Data Platform

    03:43

    Creating Segments - SAP Customer Data Platform

    Creating Segments - SAP Customer Data Platform

    From openSAP Microlearning

    0   0 likes  | 20    20 plays  | 0  
    In this video, we’ll show you how to create a “Book Readers” segment based on the total number of BookView Activity Indicators. Before we define a…
  • Thumbnail for entry Navigating the Console - SAP Customer Data Platform

    04:44

    Navigating the Console - SAP Customer Data…

    Navigating the Console - SAP Customer Data Platform

    From openSAP Microlearning

    0   0 likes  | 18    18 plays  | 0  
    In this video, we’ll take a tour to get familiar with the layout of the Customer Data Platform console and its functionalities. You can view the documentation on…
  • Thumbnail for entry Configuring Events Setup - SAP Customer Data Platform

    08:55

    Configuring Events Setup - SAP Customer Data…

    Configuring Events Setup - SAP Customer Data Platform

    From openSAP Microlearning

    0   0 likes  | 33    33 plays  | 0  
    In this video, we are going to ingest Customer Data by setting up an Event in the SAP Customer Data Platform. You can view the documentation on the SAP Help Portal…
  • Thumbnail for entry Configuring Matching and Merge Rules - SAP Customer Data Platform

    04:46

    Configuring Matching and Merge Rules - SAP…

    Configuring Matching and Merge Rules - SAP Customer Data Platform

    From openSAP Microlearning

    0   0 likes  | 16    16 plays  | 0  
    In this video, we’ll walk you through the matching and merge rules feature of SAP CDP. We’re going to create a new matching rule and an attribute merge…
  • Thumbnail for entry Designing CX Journeys and Milestones - SAP Customer Data Platform

    01:20

    Designing CX Journeys and Milestones - SAP…

    Designing CX Journeys and Milestones - SAP Customer Data Platform

    From openSAP Microlearning

    0   0 likes  | 18    18 plays  | 0  
    In this video, we’re going to organize a CX Flow into a Milestone inside a new CX Journey. You can view the documentation on the SAP Help Portal for more…
  • Thumbnail for entry Using the Customer Schema - SAP Customer Data Platform

    03:58

    Using the Customer Schema - SAP Customer Data…

    Using the Customer Schema - SAP Customer Data Platform

    From openSAP Microlearning

    0   0 likes  | 25    25 plays  | 0  
    In this video, we’ll walk you through the customer schema features of the SAP Customer Data Platform. First, we’ll add new attributes to the Profile…
  • Thumbnail for entry Discovering Privacy and Trust Mechanisms - SAP Customer Data Platform

    04:26

    Discovering Privacy and Trust Mechanisms - SAP…

    Discovering Privacy and Trust Mechanisms - SAP Customer Data Platform

    From openSAP Microlearning

    0   0 likes  | 20    20 plays  | 0  
    In this video, we’ll walk you through the processing purpose feature of SAP Customer Data Cloud. We’re going to add a new processing purpose and then check…
  • Thumbnail for entry Creating Activity Indicators - SAP Customer Data Platform

    03:36

    Creating Activity Indicators - SAP Customer Data…

    Creating Activity Indicators - SAP Customer Data Platform

    From openSAP Microlearning

    0   0 likes  | 20    20 plays  | 0  
    In this video, we’ll walk you through the activity indicator features of SAP CDP. We’re going to create two new Activity Indicators and then see how they…
  • Thumbnail for entry Using the Application Library - SAP Customer Data Platform

    03:03

    Using the Application Library - SAP Customer Data…

    Using the Application Library - SAP Customer Data Platform

    From openSAP Microlearning

    0   0 likes  | 18    18 plays  | 0  
    In this video, we’ll walk you through the application library feature of the SAP Customer Data Platform, and setup a source Application from scratch. You can…
  • Thumbnail for entry Customer Search - SAP Customer Data Platform

    01:28

    Customer Search - SAP Customer Data Platform

    Customer Search - SAP Customer Data Platform

    From openSAP Microlearning

    3   3 likes  | 459    459 plays  | 0  
    In this video you will see the search functionality to search customers in SAP Customer Data Platform.
  • Thumbnail for entry SAP CIAM Connector Demo - SAP Customer Data Platform

    04:46

    SAP CIAM Connector Demo - SAP Customer Data…

    SAP CIAM Connector Demo - SAP Customer Data Platform

    From openSAP Microlearning

    3   3 likes  | 820    820 plays  | 0  
    In this video you will see how to setup a SAP CIAM connector. SAP Customer Data platform offers a list of connectors to choose from.
  • Thumbnail for entry Setup Overview - SAP Customer Data Platform

    04:24

    Setup Overview - SAP Customer Data Platform

    Setup Overview - SAP Customer Data Platform

    From openSAP Microlearning

    3   3 likes  | 1,556    1,556 plays  | 0  
    In this video you will learn the sequence of steps to configure the different sections of the overall setup for SAP Customer Data Platform. This video gives you a…
  • Thumbnail for entry Quick Demo for SAP Customer Data Platform

    05:10

    Quick Demo for SAP Customer Data Platform

    Quick Demo for SAP Customer Data Platform

    From openSAP Microlearning

    4   4 likes  | 4,993    4,993 plays  | 2  
    In this demo, we show you a practical use case to demonstrate the features and functionalities of SAP Customer Data Platform, as well as take you inside the…
  • Thumbnail for entry Quick Guide for SAP Customer Data Platform - SAP Customer Data

    04:56

    Quick Guide for SAP Customer Data Platform - SAP…

    Quick Guide for SAP Customer Data Platform - SAP Customer Data

    From openSAP Microlearning

    5   5 likes  | 3,700    3,700 plays  | 3  
    In this video, we will introduce the SAP Customer Data Platform. This next generation CDP is the newest product of our Customer Data Management Solutions that allows you…

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