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      • Extensibility & SAP Cloud Platform Extension Suite
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    • Manufacturing
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    • Supply Chain
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  • More
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SAP Emarsys Customer Engagement
SAP Emarsys Customer Engagement is an omnichannel customer engagement solution built to accelerate business outcomes. Experts are responsible for the configuration, implementation or ongoing support of SAP Emarsys Customer Engagement. Examples: Administrators, Consultants, Architects, & Developers. A Business End User performs a wide range of tasks that allow for the optimal use of SAP Emarsys Customer Engagement and enables them to perform their everyday work. Examples: Sales Reps, Service Agent, Content Manager, & Marketeer. Pick the Role that best suits you below or choose the Video Library tab to access all videos that are relevant for SAP Emarsys Customer Engagement.
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  • 25 Media
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  • Thumbnail for entry Contacts - Getting Data Out of Emarsys - SAP Emarsys Customer Engagement

    04:45

    Contacts - Getting Data Out of Emarsys - SAP…

    Contacts - Getting Data Out of Emarsys - SAP Emarsys Customer Engagement

    From openSAP Microlearning on April 9th, 2021

    0   0 likes  | 14    14 plays  | 0  
    In this fourth part of the Contacts series reporting and data exporting functions are introduced.
  • Thumbnail for entry Contacts - Personalization and Segmentation - SAP Emarsys Customer Engagement

    11:41

    Contacts - Personalization and Segmentation - SAP…

    Contacts - Personalization and Segmentation - SAP Emarsys Customer Engagement

    From openSAP Microlearning on April 9th, 2021

    0   0 likes  | 15    15 plays  | 0  
    In the third part of our series of four videos about Contacts we explain personalization and segmentation.
  • Thumbnail for entry Contact Data Handling - SAP Emarsys Customer Engagement

    03:42

    Contact Data Handling - SAP Emarsys Customer…

    Contact Data Handling - SAP Emarsys Customer Engagement

    From openSAP Microlearning on April 9th, 2021

    0   0 likes  | 7    7 plays  | 0  
    In the second part of our series of four videos about Contacts we explain how data is managed within the Emarsys Platform.
  • Thumbnail for entry Contacts Getting Data into Emarsys - SAP Emarsys Customer Engagement

    07:46

    Contacts Getting Data into Emarsys - SAP Emarsys…

    Contacts Getting Data into Emarsys - SAP Emarsys Customer Engagement

    From openSAP Microlearning on April 8th, 2021

    0   0 likes  | 14    14 plays  | 0  
    In the first part of our series of four videos about Contacts we introduce how data reaches Emarsys via API, manual import, relational data, how settings and matching…
  • Thumbnail for entry Automation Interactions - SAP Emarsys Customer Engagement

    04:33

    Automation Interactions - SAP Emarsys Customer…

    Automation Interactions - SAP Emarsys Customer Engagement

    From openSAP Microlearning on April 7th, 2021

    0   0 likes  | 12    12 plays  | 0  
    In this final of our 3 video series, you'll learn how Emarsys Interactions powers high-performing automations fueled by real-time customer activities, that enables…
  • Thumbnail for entry Automation Center: Participation, Settings, Testing, Reporting -  SAP Emarsys Customer Engagement

    04:25

    Automation Center: Participation, Settings,…

    Automation Center: Participation, Settings, Testing, Reporting - SAP Emarsys Customer Engagement

    From openSAP Microlearning on April 7th, 2021

    0   0 likes  | 14    14 plays  | 0  
    In this second video of three, you will be introduced to participation settings, exit criteria, scheduling, testing and reporting of Automation Center. You'll…
  • Thumbnail for entry Automation Center Basics - SAP Emarsys Customer Engagement

    08:12

    Automation Center Basics - SAP Emarsys Customer…

    Automation Center Basics - SAP Emarsys Customer Engagement

    From openSAP Microlearning on April 7th, 2021

    0   0 likes  | 10    10 plays  | 0  
    In this first video in a series of three videos, we will introduce the main features and functionalities of the Automation Center. You will learn about Audience-focused…
  • Thumbnail for entry Product Overview - SAP Emarsys Customer Engagement

    08:40

    Product Overview - SAP Emarsys Customer Engagement

    Product Overview - SAP Emarsys Customer Engagement

    From openSAP Microlearning on April 6th, 2021

    0   0 likes  | 8    8 plays  | 0  
    In this video we will provide an overview of the Emarsys Customer Engagement Platform. Our marketing platform uses fully integrated customer data to provide…
  • Thumbnail for entry Web Channel: Placement and Content  - SAP Emarsys Customer Engagement

    04:38

    Web Channel: Placement and Content - SAP Emarsys…

    Web Channel: Placement and Content - SAP Emarsys Customer Engagement

    From openSAP Microlearning on March 11th, 2021

    0   0 likes  | 30    30 plays  | 0  
    In this video, we explain placement and content pages. In the fourth part, we explain scheduling, overview, and reporting. This is part 3 of 4.
  • Thumbnail for entry Web Channel: Scheduling, Overview and Reporting  - SAP Emarsys Customer Engagement

    03:38

    Web Channel: Scheduling, Overview and Reporting …

    Web Channel: Scheduling, Overview and Reporting - SAP Emarsys Customer Engagement

    From openSAP Microlearning on March 11th, 2021

    0   0 likes  | 24    24 plays  | 0  
    In this video, we explain explain scheduling, overview, and reporting. This is part of 4 of 4.
  • Thumbnail for entry SMS - SAP Emarsys Customer Engagement

    06:36

    SMS - SAP Emarsys Customer Engagement

    SMS - SAP Emarsys Customer Engagement

    From openSAP Microlearning on March 11th, 2021

    0   0 likes  | 13    13 plays  | 0  
    In this video you will learn about managing your SMS campaigns.
  • Thumbnail for entry Smart Insight Self-Service Onboarding - SAP Emarsys Customer Engagement

    08:52

    Smart Insight Self-Service Onboarding - SAP…

    Smart Insight Self-Service Onboarding - SAP Emarsys Customer Engagement

    From openSAP Microlearning on March 10th, 2021

    0   0 likes  | 30    30 plays  | 0  
    In this video, we explain the requirements of Smart Insight to set up the self-service onboarding process.
  • Thumbnail for entry Relational Data - SAP Emarsys Customer Engagament

    06:39

    Relational Data - SAP Emarsys Customer Engagament

    Relational Data - SAP Emarsys Customer Engagament

    From openSAP Microlearning on March 10th, 2021

    0   0 likes  | 9    9 plays  | 0  
    In this video, we explain relational databases in general, the kind of services we offer, and how you can take advantage of this product in a fully managed or a…
  • Thumbnail for entry Predict: Web Recommendation - SAP Emarsys Customer Engagement

    04:18

    Predict: Web Recommendation - SAP Emarsys…

    Predict: Web Recommendation - SAP Emarsys Customer Engagement

    From openSAP Microlearning on March 9th, 2021

    0   0 likes  | 10    10 plays  | 0  
    In this video, we introduce Predict Recommendations. The first video introduces you to the Data Sources pages. The second video explains Email Recommendation. This third…
  • Thumbnail for entry Web Channel: Campaign Creation and Settings - SAP Emarsys Customer Engagement

    04:38

    Web Channel: Campaign Creation and Settings - SAP…

    Web Channel: Campaign Creation and Settings - SAP Emarsys Customer Engagement

    From openSAP Microlearning on March 6th, 2021

    0   0 likes  | 20    20 plays  | 0  
    In this video we explain how to create and set the supported Web Channel campaigns, and how to track their performance. This is part 2 of 4.
  • Thumbnail for entry Predict: Email Recommendation - SAP Emarsys Customer Engagement

    04:58

    Predict: Email Recommendation - SAP Emarsys…

    Predict: Email Recommendation - SAP Emarsys Customer Engagement

    From openSAP Microlearning on March 4th, 2021

    0   0 likes  | 28    28 plays  | 0  
    In this video, we introduce Predict Recommendations. The first video introduces you to the Data Sources pages. This second video explains Email Recommendation. The third…
  • Thumbnail for entry Predict: Data Sources - SAP Emarsys Customer Engagement

    04:09

    Predict: Data Sources - SAP Emarsys Customer…

    Predict: Data Sources - SAP Emarsys Customer Engagement

    From openSAP Microlearning on March 4th, 2021

    0   0 likes  | 29    29 plays  | 0  
    In this video, we introduce Predict Recommendations. The 1st part introduces you to the Data Sources pages. The second video explains Email Recommendation. The third…
  • Thumbnail for entry Mobile Engage: In-App Messaging - SAP Emarsys Customer Engagement

    07:57

    Mobile Engage: In-App Messaging - SAP Emarsys…

    Mobile Engage: In-App Messaging - SAP Emarsys Customer Engagement

    From openSAP Microlearning on March 4th, 2021

    0   0 likes  | 20    20 plays  | 0  
    In this video, we explain the Mobile In-App solution.
  • Thumbnail for entry Magento  Plugin Onboarding - SAP Emarsys Customer Engagement

    05:29

    Magento Plugin Onboarding - SAP Emarsys Customer…

    Magento Plugin Onboarding - SAP Emarsys Customer Engagement

    From openSAP Microlearning on March 4th, 2021

    0   0 likes  | 15    15 plays  | 0  
    In this video, we explain how to connect your Magento shop to your Emarsys account and how to activate the synchronization of the data you need.
  • Thumbnail for entry Loyalty - SAP Emarsys Customer Engagement

    03:54

    Loyalty - SAP Emarsys Customer Engagement

    Loyalty - SAP Emarsys Customer Engagement

    From openSAP Microlearning on March 4th, 2021

    0   0 likes  | 49    49 plays  | 0  
    In this video we explain the basic terminology of the integrated Emarsys Loyalty solution so you'll get a better understanding of what are the Loyalty Wallet,…

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