Resolve customer issues quickly with end-to-end field service management. Experts are responsible for the configuration, implementation or ongoing support of SAP Field Service Management. Examples: Administrators, Consultants, Architects, & Developers. A Business End User performs a wide range of tasks that allow for the optimal use of SAP Field Service Management and enables them to perform their everyday work. Examples: Sales Reps, Service Agent, Content Manager, & Marketeer. Pick the Role that best suits you below or choose the Video Library tab to access all videos that are relevant for SAP Field Service Management.