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This video gives you a quick overview of an efficient service process use case that can be realised with the integration of SAP Service Cloud and SAP Field Service…
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SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this…
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Get an overview of the Time and Material Module within SAP Field Service Management, that allows the administrators to view, edit, delete, and approve technician inputs…
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Learn how to personalise the aspects of the activities that are displayed on the planning board by customising the activity side bar within SAP Field Service Management.
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Get an insight and overview into SAP Field Service Management planning and dispatching module. Learn the basics of how a dispatcher can schedule a job to a technician…
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In this video, you will learn how to plan and dispatch activities at different time zones using Planning and Dispatching module in SAP Field Service Management.
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SAP Field Service Management enables customer self-service experience by empowering customers to attend to their own service needs when possible. By simply scanning a QR…
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SAP Field Service Management helps improve Workforce management and productivity by bringing real time and optimised scheduling possibilities together. In this video,…
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Providing the best configuration possibility improves productivity and efficiency. Learn how to configure your SAP Field Service Management screen layout, by changing…
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With improved product and information management, you can eliminate return visits and improve first time fix rates. Watch this video with a short demo to get a glimpse…
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In this video, you will see how a service agent receives a service call and creates a service order inside ERP following which the dispatcher can leverage the power of…
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In this video, you will see the business benefits of the Field Service Management system in SAP Service Cloud solution. Formerly known as Coresystems, this application…
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In this video, you will learn how technicians use SAP Field Service Management to accept and work on a service call assignment from their mobile device. You will learn…
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In this video, you will see how a dispatcher uses SAP Field Service Management to perform real-time automated workforce scheduling and assign technicians based on…
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Products
- ERP and Finance
- CRM and Customer Experience
- Spend Management
- Supply Chain Management
- Human Capital Management
- Business Technology Platform
- More
- New Arrivals
- Further Learning