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From openSAP Microlearning on October 28th, 2020
This video gives you a quick overview of an efficient service process use case that can be realised with the integration of SAP Service Cloud and SAP Field Service… -
From openSAP Microlearning on November 21st, 2019
In this video, you will learn how you to include safety for your field service execution. As you are aware that the field service technicians are exposed to a lot of… -
From openSAP Microlearning on October 31st, 2019
SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this… -
From openSAP Microlearning on October 31st, 2019
SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this… -
From openSAP Microlearning on October 31st, 2019
SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this… -
From openSAP Microlearning on October 31st, 2019
In this video, we give you an overview of how to integrate Master Data process flow between SAP Service Cloud and SAP Field Service Management. -
From openSAP Microlearning on October 31st, 2019
SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this… -
From openSAP Microlearning on October 31st, 2019
Learn how to configure service workflow for field service mobile application. You will also get an understanding of how to define special screens and insights on… -
From openSAP Microlearning on October 31st, 2019
Get an overview of the Time and Material Module within SAP Field Service Management, that allows the administrators to view, edit, delete, and approve technician inputs… -
From openSAP Microlearning on October 31st, 2019
Learn how to personalise the aspects of the activities that are displayed on the planning board by customising the activity side bar within SAP Field Service Management. -
From openSAP Microlearning on October 31st, 2019
Get an insight and overview into SAP Field Service Management planning and dispatching module. Learn the basics of how a dispatcher can schedule a job to a technician… -
From openSAP Microlearning on October 21st, 2019
In this video, you will learn how to plan and dispatch activities at different time zones using Planning and Dispatching module in SAP Field Service Management. -
From openSAP Microlearning on October 21st, 2019
SAP Field Service Management enables customer self-service experience by empowering customers to attend to their own service needs when possible. By simply scanning a QR… -
From openSAP Microlearning on October 21st, 2019
SAP Field Service Management helps improve Workforce management and productivity by bringing real time and optimised scheduling possibilities together. In this video,… -
From openSAP Microlearning on September 18th, 2019
Providing the best configuration possibility improves productivity and efficiency. Learn how to configure your SAP Field Service Management screen layout, by changing… -
From openSAP Microlearning on September 18th, 2019
With improved product and information management, you can eliminate return visits and improve first time fix rates. Watch this video with a short demo to get a glimpse… -
From openSAP Microlearning on September 13th, 2019
In this video, you will see how a service agent receives a service call and creates a service order inside ERP following which the dispatcher can leverage the power of… -
From openSAP Microlearning on January 18th, 2019
In this video, you will see the business benefits of the Field Service Management system in SAP Service Cloud solution. Formerly known as Coresystems, this application… -
From openSAP Microlearning on January 18th, 2019
In this video, you will learn how technicians use SAP Field Service Management to accept and work on a service call assignment from their mobile device. You will learn… -
From openSAP Microlearning on January 18th, 2019
In this video, you will see how a dispatcher uses SAP Field Service Management to perform real-time automated workforce scheduling and assign technicians based on their…