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SAP Field Service Management
Resolve customer issues quickly with end-to-end field service management. Experts are responsible for the configuration, implementation or ongoing support of SAP Field Service Management. Examples: Administrators, Consultants, Architects, & Developers. A Business End User performs a wide range of tasks that allow for the optimal use of SAP Field Service Management and enables them to perform their everyday work. Examples: Sales Reps, Service Agent, Content Manager, & Marketeer. Pick the Role that best suits you below or choose the Video Library tab to access all videos that are relevant for SAP Field Service Management.


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  • 14 Media
  • Channels
  • Thumbnail for entry Service Process Integration Overview - SAP Service Cloud and SAP Field Service Management

    04:55

    Service Process Integration Overview - SAP…

    Service Process Integration Overview - SAP Service Cloud and SAP Field Service Management

    From openSAP Microlearning

    1   1 likes  | 985    985 plays  | 0  
    This video gives you a quick overview of an efficient service process use case that can be realised with the integration of SAP Service Cloud and SAP Field Service…
  • Thumbnail for entry SAP Service Cloud Overview with Field Service Process Flow and Integration

    06:37

    SAP Service Cloud Overview with Field Service…

    SAP Service Cloud Overview with Field Service Process Flow and Integration

    From openSAP Microlearning

    2   2 likes  | 2,384    2,384 plays  | 0  
    SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this…
  • Thumbnail for entry Time and Material Journal Overview - SAP Field Service Management

    02:40

    Time and Material Journal Overview - SAP Field…

    Time and Material Journal Overview - SAP Field Service Management

    From openSAP Microlearning

    3   3 likes  | 1,826    1,826 plays  | 0  
    Get an overview of the Time and Material Module within SAP Field Service Management, that allows the administrators to view, edit, delete, and approve technician inputs…
  • Thumbnail for entry Screen Configuration: Activity Side Bar - SAP Field Service Management

    02:56

    Screen Configuration: Activity Side Bar - SAP…

    Screen Configuration: Activity Side Bar - SAP Field Service Management

    From openSAP Microlearning

    2   2 likes  | 1,026    1,026 plays  | 0  
    Learn how to personalise the aspects of the activities that are displayed on the planning board by customising the activity side bar within SAP Field Service Management.
  • Thumbnail for entry Planning & Dispatching Overview - SAP Field Service Management

    04:05

    Planning & Dispatching Overview - SAP Field…

    Planning & Dispatching Overview - SAP Field Service Management

    From openSAP Microlearning

    3   3 likes  | 2,411    2,411 plays  | 2  
    Get an insight and overview into SAP Field Service Management planning and dispatching module. Learn the basics of how a dispatcher can schedule a job to a technician…
  • Thumbnail for entry Working with Timezones - SAP Field Service Management

    03:10

    Working with Timezones - SAP Field Service…

    Working with Timezones - SAP Field Service Management

    From openSAP Microlearning

    3   3 likes  | 870    870 plays  | 0  
    In this video, you will learn how to plan and dispatch activities at different time zones using Planning and Dispatching module in SAP Field Service Management.
  • Thumbnail for entry Enabling Customer Self Service Portal - SAP Field Service Management

    06:08

    Enabling Customer Self Service Portal - SAP Field…

    Enabling Customer Self Service Portal - SAP Field Service Management

    From openSAP Microlearning

    4   4 likes  | 1,288    1,288 plays  | 0  
    SAP Field Service Management enables customer self-service experience by empowering customers to attend to their own service needs when possible. By simply scanning a QR…
  • Thumbnail for entry Auto Scheduling Using AI Plugin - SAP Field Service Management

    10:04

    Auto Scheduling Using AI Plugin - SAP Field…

    Auto Scheduling Using AI Plugin - SAP Field Service Management

    From openSAP Microlearning

    3   3 likes  | 1,955    1,955 plays  | 4  
    SAP Field Service Management helps improve Workforce management and productivity by bringing real time and optimised scheduling possibilities together. In this video,…
  • Thumbnail for entry Configuring Your Screen Layout - SAP Field Service Management

    06:48

    Configuring Your Screen Layout - SAP Field…

    Configuring Your Screen Layout - SAP Field Service Management

    From openSAP Microlearning

    8   8 likes  | 2,044    2,044 plays  | 0  
    Providing the best configuration possibility improves productivity and efficiency. Learn how to configure your SAP Field Service Management screen layout, by changing…
  • Thumbnail for entry Introduction to Smartforms - SAP Field Service Management

    05:39

    Introduction to Smartforms - SAP Field Service…

    Introduction to Smartforms - SAP Field Service Management

    From openSAP Microlearning

    10   10 likes  | 2,448    2,448 plays  | 2  
    With improved product and information management, you can eliminate return visits and improve first time fix rates. Watch this video with a short demo to get a glimpse…
  • Thumbnail for entry End-to-end Scenario with Back-office Integration -  SAP Field Service Management

    07:00

    End-to-end Scenario with Back-office Integration…

    End-to-end Scenario with Back-office Integration - SAP Field Service Management

    From openSAP Microlearning

    5   5 likes  | 4,983    4,983 plays  | 2  
    In this video, you will see how a service agent receives a service call and creates a service order inside ERP following which the dispatcher can leverage the power of…
  • Thumbnail for entry Introduction to SAP Service Cloud & SAP Field Service Management - SAP Service Cloud

    04:26

    Introduction to SAP Service Cloud & SAP Field…

    Introduction to SAP Service Cloud & SAP Field Service Management - SAP Service Cloud

    From openSAP Microlearning

    6   6 likes  | 8,237    8,237 plays  | 6  
    In this video, you will see the business benefits of the Field Service Management system in SAP Service Cloud solution. Formerly known as Coresystems, this application…
  • Thumbnail for entry Mobile App - Field Service Management - SAP Service Cloud

    05:38

    Mobile App - Field Service Management - SAP…

    Mobile App - Field Service Management - SAP Service Cloud

    From openSAP Microlearning

    7   7 likes  | 5,150    5,150 plays  | 2  
    In this video, you will learn how technicians use SAP Field Service Management to accept and work on a service call assignment from their mobile device. You will learn…
  • Thumbnail for entry Field Service Dispatcher - Field Service Management - SAP Service Cloud

    04:38

    Field Service Dispatcher - Field Service…

    Field Service Dispatcher - Field Service Management - SAP Service Cloud

    From openSAP Microlearning

    8   8 likes  | 5,047    5,047 plays  | 2  
    In this video, you will see how a dispatcher uses SAP Field Service Management to perform real-time automated workforce scheduling and assign technicians based on…

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