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SAP Field Service Management
Resolve customer issues quickly with end-to-end field service management. Experts are responsible for the configuration, implementation or ongoing support of SAP Field Service Management. Examples: Administrators, Consultants, Architects, & Developers. A Business End User performs a wide range of tasks that allow for the optimal use of SAP Field Service Management and enables them to perform their everyday work. Examples: Sales Reps, Service Agent, Content Manager, & Marketeer. Pick the Role that best suits you below or choose the Video Library tab to access all videos that are relevant for SAP Field Service Management.


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  • 21 Media
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  • Thumbnail for entry Service Process Integration Overview - SAP Service Cloud and SAP Field Service Management

    04:55

    Service Process Integration Overview - SAP…

    Service Process Integration Overview - SAP Service Cloud and SAP Field Service Management

    From openSAP Microlearning on October 28th, 2020

    0   0 likes  | 254    254 plays  | 0  
    This video gives you a quick overview of an efficient service process use case that can be realised with the integration of SAP Service Cloud and SAP Field Service…
  • Thumbnail for entry How to Include Safety Labels within Smartforms – SAP Field Service Management

    03:25

    How to Include Safety Labels within Smartforms…

    How to Include Safety Labels within Smartforms – SAP Field Service Management

    From openSAP Microlearning on November 21st, 2019

    0   0 likes  | 377    377 plays  | 0  
    In this video, you will learn how you to include safety for your field service execution. As you are aware that the field service technicians are exposed to a lot of…
  • Thumbnail for entry SAP Service Cloud Integration Demo – SAP Field Service Management

    11:57

    SAP Service Cloud Integration Demo – SAP…

    SAP Service Cloud Integration Demo – SAP Field Service Management

    From openSAP Microlearning on October 31st, 2019

    3   3 likes  | 914    914 plays  | 0  
    SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this…
  • Thumbnail for entry UI Level Integration with SAP Service Cloud – SAP Field Service Management

    01:59

    UI Level Integration with SAP Service Cloud…

    UI Level Integration with SAP Service Cloud – SAP Field Service Management

    From openSAP Microlearning on October 31st, 2019

    1   1 likes  | 305    305 plays  | 0  
    SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this…
  • Thumbnail for entry Ticket and Items Integration with SAP Service Cloud – SAP Field Service Management

    04:26

    Ticket and Items Integration with SAP Service…

    Ticket and Items Integration with SAP Service Cloud – SAP Field Service Management

    From openSAP Microlearning on October 31st, 2019

    1   1 likes  | 557    557 plays  | 0  
    SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this…
  • Thumbnail for entry Master Data Integration with SAP Service Cloud – SAP Field Service Management

    02:02

    Master Data Integration with SAP Service Cloud…

    Master Data Integration with SAP Service Cloud – SAP Field Service Management

    From openSAP Microlearning on October 31st, 2019

    0   0 likes  | 434    434 plays  | 0  
    In this video, we give you an overview of how to integrate Master Data process flow between SAP Service Cloud and SAP Field Service Management.
  • Thumbnail for entry SAP Service Cloud Overview with Field Service Process Flow and Integration

    06:37

    SAP Service Cloud Overview with Field Service…

    SAP Service Cloud Overview with Field Service Process Flow and Integration

    From openSAP Microlearning on October 31st, 2019

    0   0 likes  | 1,816    1,816 plays  | 0  
    SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this…
  • Thumbnail for entry Configuring Field Service Mobile – SAP Field Service Management

    30:34

    Configuring Field Service Mobile – SAP…

    Configuring Field Service Mobile – SAP Field Service Management

    From openSAP Microlearning on October 31st, 2019

    1   1 likes  | 648    648 plays  | 0  
    Learn how to configure service workflow for field service mobile application. You will also get an understanding of how to define special screens and insights on…
  • Thumbnail for entry Perfect Service Moments and End-to-end Field Service Process Flow - SAP Service Cloud

    03:31

    Perfect Service Moments and End-to-end Field…

    Perfect Service Moments and End-to-end Field Service Process Flow - SAP Service Cloud

    From openSAP Microlearning on October 31st, 2019

    1   1 likes  | 62    62 plays  | 0  
    Get a quick overview of SAP Service Cloud and how it creates perfect service moments across all service touchpoints. In addition, also get an understanding of an end to…
  • Thumbnail for entry Time and Material Journal Overview - SAP Field Service Management

    02:40

    Time and Material Journal Overview - SAP Field…

    Time and Material Journal Overview - SAP Field Service Management

    From openSAP Microlearning on October 31st, 2019

    0   0 likes  | 922    922 plays  | 0  
    Get an overview of the Time and Material Module within SAP Field Service Management, that allows the administrators to view, edit, delete, and approve technician inputs…
  • Thumbnail for entry Screen Configuration: Activity Side Bar - SAP Field Service Management

    02:56

    Screen Configuration: Activity Side Bar - SAP…

    Screen Configuration: Activity Side Bar - SAP Field Service Management

    From openSAP Microlearning on October 31st, 2019

    0   0 likes  | 444    444 plays  | 0  
    Learn how to personalise the aspects of the activities that are displayed on the planning board by customising the activity side bar within SAP Field Service Management.
  • Thumbnail for entry Planning & Dispatching Overview - SAP Field Service Management

    04:05

    Planning & Dispatching Overview - SAP Field…

    Planning & Dispatching Overview - SAP Field Service Management

    From openSAP Microlearning on October 31st, 2019

    0   0 likes  | 1,210    1,210 plays  | 0  
    Get an insight and overview into SAP Field Service Management planning and dispatching module. Learn the basics of how a dispatcher can schedule a job to a technician…
  • Thumbnail for entry Working with Timezones - SAP Field Service Management

    03:10

    Working with Timezones - SAP Field Service…

    Working with Timezones - SAP Field Service Management

    From openSAP Microlearning on October 21st, 2019

    1   1 likes  | 438    438 plays  | 0  
    In this video, you will learn how to plan and dispatch activities at different time zones using Planning and Dispatching module in SAP Field Service Management.
  • Thumbnail for entry Enabling Customer Self Service Portal - SAP Field Service Management

    06:08

    Enabling Customer Self Service Portal - SAP Field…

    Enabling Customer Self Service Portal - SAP Field Service Management

    From openSAP Microlearning on October 21st, 2019

    2   2 likes  | 654    654 plays  | 0  
    SAP Field Service Management enables customer self-service experience by empowering customers to attend to their own service needs when possible. By simply scanning a QR…
  • Thumbnail for entry Auto Scheduling Using AI Plugin - SAP Field Service Management

    10:04

    Auto Scheduling Using AI Plugin - SAP Field…

    Auto Scheduling Using AI Plugin - SAP Field Service Management

    From openSAP Microlearning on October 21st, 2019

    3   3 likes  | 851    851 plays  | 2  
    SAP Field Service Management helps improve Workforce management and productivity by bringing real time and optimised scheduling possibilities together. In this video,…
  • Thumbnail for entry Configuring Your Screen Layout - SAP Field Service Management

    06:48

    Configuring Your Screen Layout - SAP Field…

    Configuring Your Screen Layout - SAP Field Service Management

    From openSAP Microlearning on September 18th, 2019

    3   3 likes  | 963    963 plays  | 0  
    Providing the best configuration possibility improves productivity and efficiency. Learn how to configure your SAP Field Service Management screen layout, by changing…
  • Thumbnail for entry Introduction to Smartforms - SAP Field Service Management

    05:39

    Introduction to Smartforms - SAP Field Service…

    Introduction to Smartforms - SAP Field Service Management

    From openSAP Microlearning on September 18th, 2019

    4   4 likes  | 850    850 plays  | 2  
    With improved product and information management, you can eliminate return visits and improve first time fix rates. Watch this video with a short demo to get a glimpse…
  • Thumbnail for entry End-to-end Scenario with Back-office Integration -  SAP Field Service Management

    07:00

    End-to-end Scenario with Back-office Integration…

    End-to-end Scenario with Back-office Integration - SAP Field Service Management

    From openSAP Microlearning on September 13th, 2019

    3   3 likes  | 2,531    2,531 plays  | 2  
    In this video, you will see how a service agent receives a service call and creates a service order inside ERP following which the dispatcher can leverage the power of…
  • Thumbnail for entry Introduction to SAP Service Cloud & SAP Field Service Management - SAP Service Cloud

    04:26

    Introduction to SAP Service Cloud & SAP Field…

    Introduction to SAP Service Cloud & SAP Field Service Management - SAP Service Cloud

    From openSAP Microlearning on January 18th, 2019

    3   3 likes  | 4,230    4,230 plays  | 4  
    In this video, you will see the business benefits of the Field Service Management system in SAP Service Cloud solution. Formerly known as Coresystems, this application…
  • Thumbnail for entry Mobile App - Field Service Management - SAP Service Cloud

    05:38

    Mobile App - Field Service Management - SAP…

    Mobile App - Field Service Management - SAP Service Cloud

    From openSAP Microlearning on January 18th, 2019

    4   4 likes  | 3,212    3,212 plays  | 0  
    In this video, you will learn how technicians use SAP Field Service Management to accept and work on a service call assignment from their mobile device. You will learn…

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