openSAP Microlearning

SAP Field Service Management

Resolve customer issues quickly with end-to-end field service management. Experts are responsible for the configuration, implementation or ongoing support of SAP Field Service Management. Examples: Administrators, Consultants, Architects, & Developers. A Business End User performs a wide range of tasks that allow for the optimal use of SAP Field Service Management and enables them to perform their everyday work. Examples: Sales Reps, Service Agent, Content Manager, & Marketeer. Pick the Role that best suits you below or choose the Video Library tab to access all videos that are relevant for SAP Field Service Management.

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11:57

SAP Service Cloud Integration Demo – SAP…

SAP Service Cloud Integration Demo – SAP Field Service Management

From openSAP Microlearning

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SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this…
04:26

Ticket and Items Integration with SAP Service…

Ticket and Items Integration with SAP Service Cloud – SAP Field Service Management

From openSAP Microlearning

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SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this…
06:37

SAP Service Cloud Overview with Field Service…

SAP Service Cloud Overview with Field Service Process Flow and Integration

From openSAP Microlearning

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SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this…
04:26

Introduction to SAP Service Cloud & SAP Field…

Introduction to SAP Service Cloud & SAP Field Service Management - SAP Service Cloud

From openSAP Microlearning

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In this video, you will see the business benefits of the Field Service Management system in SAP Service Cloud solution. Formerly known as Coresystems, this application…
04:38

Field Service Dispatcher - Field Service…

Field Service Dispatcher - Field Service Management - SAP Service Cloud

From openSAP Microlearning

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In this video, you will see how a dispatcher uses SAP Field Service Management to perform real-time automated workforce scheduling and assign technicians based on their…

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