SAP Field Service Management
Resolve customer issues quickly with end-to-end field service management. Experts are responsible for the configuration, implementation or ongoing support of SAP Field Service Management. Examples: Administrators, Consultants, Architects, & Developers. A Business End User performs a wide range of tasks that allow for the optimal use of SAP Field Service Management and enables them to perform their everyday work. Examples: Sales Reps, Service Agent, Content Manager, & Marketeer. Pick the Role that best suits you below or choose the Video Library tab to access all videos that are relevant for SAP Field Service Management.
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SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this…
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Get an overview of the Time and Material Module within SAP Field Service Management, that allows the administrators to view, edit, delete, and approve technician inputs…
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Get an insight and overview into SAP Field Service Management planning and dispatching module. Learn the basics of how a dispatcher can schedule a job to a technician…
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In this video, you will learn how to plan and dispatch activities at different time zones using Planning and Dispatching module in SAP Field Service Management.
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With improved product and information management, you can eliminate return visits and improve first time fix rates. Watch this video with a short demo to get a glimpse…
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In this video, you will see how a service agent receives a service call and creates a service order inside ERP following which the dispatcher can leverage the power of…
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In this video, you will see the business benefits of the Field Service Management system in SAP Service Cloud solution. Formerly known as Coresystems, this application…
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In this video, you will learn how technicians use SAP Field Service Management to accept and work on a service call assignment from their mobile device. You will learn…
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In this video, you will see how a dispatcher uses SAP Field Service Management to perform real-time automated workforce scheduling and assign technicians based on…