Welcome to the SAP Service Cloud Version 2 page. With SAP Service Cloud Version 2, your service agents have customer information at their fingertips. Using the collaboration tools and knowledge base, you can quickly address customer issues. Experts are responsible for the configuration, implementation, or ongoing support of SAP Service Cloud Version 2. Examples: Administrators, Consultants, Architects, & Developers. Access the Experts Channel for a selection of playlists or choose the Video Library tab to access all videos that are relevant for SAP Service Cloud Version 2.
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From SAP Microlearning
This video shows how you can create determinations using block based editor. You can use determinations to calculate specific field value based on certain conditions.… -
In this video, you can see how users can easily search on any business entity from the home page as well as any of the other work centers. You can either do a search on…
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In this video you will learn about Output Management. Output management comprises all activities related to the output of documents. Form-based documents can be output…
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This Video describes how you can use Data Import and Export to import data into your solution and export data from your solution.You can use Data Import and Export to…
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Validations help you, as an administrator, to implement a custom logic where you can prevent a save or issue a warning message to users during save based on certain…
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Analytics is integrated in the Service Cloud Version 2 solution to support and monitor business processes, helping you to make informed decisions. A story is a…
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Extension fields provide the means to store additional data for specific use cases beyond what is natively present in the solution. You can create these fields for a…
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Machine Learning is used to automate the case categorization process. Machine learning analyzes your past cases and category catalog to learn how cases are categorized…
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This video talks about Data Disclosure. As an administrator responsible for data protection regulation compliance, you can disclose personal data of employees,…
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This video shows how an Administrator can create Autoflow and Approval rules.
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In this video, you will see how an Administrator can create a Business user.
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In this video you will see how an Administrator can create a Business Role in SAP Service Cloud Version 2. A Business Role defines a set of work centers and its…
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This video explains how an Administrator can remove personal data of an Employee, Individual Customers and Contacts are their request. This video also shows how to…
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This video describes how an administrator can customize the look and feel of the user interface.