Welcome to the SAP Service Cloud Version 2 page. With SAP Service Cloud Version 2, your service agents have customer information at their fingertips. Using the collaboration tools and knowledge base, you can quickly address customer issues. Experts are responsible for the configuration, implementation, or ongoing support of SAP Service Cloud Version 2. Examples: Administrators, Consultants, Architects, & Developers. Access the Experts Channel for a selection of playlists or choose the Video Library tab to access all videos that are relevant for SAP Service Cloud Version 2.
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From SAP Microlearning
Learn how to check trending topics from cases using the Case Topic Analyzer. Explore the menu options, adjust date filters, and discover information displayed through… -
From SAP Microlearning
In this video, you will learn how to access the AI Synopsis, which provides an AI generated summary of an account. -
From SAP Microlearning
SAP's profanity check flags potentially offensive language in the emails and gives you a chance to reconsider before clicking send. In this video, you will learn… -
From SAP Microlearning
In this video, you 'll learn how to use Email Draft Recommender from generative AI to draft email replies or interactions for cases, currently supported in… -
From SAP Microlearning
This video shows you how to set up your homepage as an administrator in SAP Sales and Service Cloud Version 2. -
From SAP Microlearning
In this video, see how Events can be configured to trigger powerful serverless functions that can be programmed externally with a programming language of your choice. -
From SAP Microlearning
In this video, you will learn about the AI features that are embedded in SAP Sales and Service Cloud. -
From SAP Microlearning
In this video, you will learn about the case summary, along with the email drafter and the case categorization which are three important features supported by the… -
From SAP Microlearning
In this demo, you will learn how to get quick insights from your customer cases using the case summary in SAP Service Cloud Version 2. -
From SAP Microlearning
In this short demo, you will learn how to use machine translation in SAP Service Cloud Version 2 to translate your emails. -
From SAP Microlearning
In this video, take a look at the in-app extensibility options for SAP Sales and Service Cloud and learn how to add custom fields and custom logic to the solution. -
From SAP Microlearning
This short video gives an overview of how to administer and customize the SAP Sales and Service Cloud. Learn about how to search and navigate to different settings and… -
From SAP Microlearning
In this video, take a look at how easy it is to extend your SAP Sales and Service Cloud with our No-Code Low-Code Platform, SAP Build Apps. -
From SAP Microlearning
In this video, you will learn how SAP Service Cloud Version 2 automates case categorizations. -
From SAP Microlearning
This video shows how to configure the feedback flow to decide the path through which feedback flows in the system. -
From SAP Microlearning
This video shows the different settings and possibilities in admin view for Email to Case scenario. -
From SAP Microlearning
Email messages routed to your solution can automatically generate cases that can be routed to service agents or teams for processing.You have the option to reply to an… -
From SAP Microlearning
Customer service agents can use the Agent Desktop to work on several business processes and communication items simultaneously.The Agent Desktop is the central work… -
From SAP Microlearning
In this video, you will see how to create validations using block based editor. Validations help you, as an administrator, to implement a custom logic where you can… -
From SAP Microlearning
This video shows how you can create determinations using block based editor. You can use determinations to calculate specific field value based on certain conditions.…