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SAP Service Cloud Version 2

Welcome to the SAP Service Cloud Version 2 page. With SAP Service Cloud Version 2, your service agents have customer information at their fingertips. Using the collaboration tools and knowledge base, you can quickly address customer issues. Experts are responsible for the configuration, implementation, or ongoing support of SAP Service Cloud Version 2. Examples: Administrators, Consultants, Architects, & Developers. Access the Experts Channel for a selection of playlists or choose the Video Library tab to access all videos that are relevant for SAP Service Cloud Version 2.

…Read more Less…
  • 14 Media
  • Channels
  • Thumbnail for entry Creating Block Based Determination in SAP Service Cloud Version 2

    01:48

    Creating Block Based Determination in SAP Service…

    Creating Block Based Determination in SAP Service Cloud Version 2

    From SAP Microlearning

    0   0 likes  | 6    6 plays  | 0  
    This video shows how you can create determinations using block based editor. You can use determinations to calculate specific field value based on certain conditions.…
  • Thumbnail for entry How to Work with Global Search - SAP Service Cloud Version 2

    03:52

    How to Work with Global Search - SAP Service…

    How to Work with Global Search - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 265    265 plays  | 0  
    In this video, you can see how users can easily search on any business entity from the home page as well as any of the other work centers. You can either do a search on…
  • Thumbnail for entry Output Management - SAP Service Cloud Version 2

    04:21

    Output Management - SAP Service Cloud Version 2

    Output Management - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 259    259 plays  | 0  
    In this video you will learn about Output Management. Output management comprises all activities related to the output of documents. Form-based documents can be output…
  • Thumbnail for entry How to work with Data Import and Export - SAP Service Cloud Version 2

    03:14

    How to work with Data Import and Export - SAP…

    How to work with Data Import and Export - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 487    487 plays  | 0  
    This Video describes how you can use Data Import and Export to import data into your solution and export data from your solution.You can use Data Import and Export to…
  • Thumbnail for entry How to Set Up Determinations - SAP Service Cloud Version 2

    03:09

    How to Set Up Determinations - SAP Service Cloud…

    How to Set Up Determinations - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 274    274 plays  | 0  
    Validations help you, as an administrator, to implement a custom logic where you can prevent a save or issue a warning message to users during save based on certain…
  • Thumbnail for entry How to Design a New Story - SAP Service Cloud Version 2

    02:38

    How to Design a New Story - SAP Service Cloud…

    How to Design a New Story - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 357    357 plays  | 0  
    Analytics is integrated in the Service Cloud Version 2 solution to support and monitor business processes, helping you to make informed decisions. A story is a…
  • Thumbnail for entry How to Create Extension Fields - SAP Service Cloud Version 2

    01:32

    How to Create Extension Fields - SAP Service…

    How to Create Extension Fields - SAP Service Cloud Version 2

    From openSAP Microlearning

    1   1 likes  | 388    388 plays  | 5  
    Extension fields provide the means to store additional data for specific use cases beyond what is natively present in the solution. You can create these fields for a…
  • Thumbnail for entry How to set up Machine Learning Scenarios - SAP Service Cloud Version 2

    03:21

    How to set up Machine Learning Scenarios - SAP…

    How to set up Machine Learning Scenarios - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 278    278 plays  | 0  
    Machine Learning is used to automate the case categorization process. Machine learning analyzes your past cases and category catalog to learn how cases are categorized…
  • Thumbnail for entry Implementing Data Disclosure - Service Cloud Version2

    02:18

    Implementing Data Disclosure - Service Cloud…

    Implementing Data Disclosure - Service Cloud Version2

    From openSAP Microlearning

    0   0 likes  | 183    183 plays  | 0  
    This video talks about Data Disclosure. As an administrator responsible for data protection regulation compliance, you can disclose personal data of employees,…
  • Thumbnail for entry How To Create Autoflow and Approval Rules - Service Cloud Version 2

    10:00

    How To Create Autoflow and Approval Rules -…

    How To Create Autoflow and Approval Rules - Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 319    319 plays  | 0  
    This video shows how an Administrator can create Autoflow and Approval rules.
  • Thumbnail for entry How to Create a Business User - SAP Service Cloud Version 2

    01:56

    How to Create a Business User - SAP Service Cloud…

    How to Create a Business User - SAP Service Cloud Version 2

    From openSAP Microlearning

    1   1 likes  | 239    239 plays  | 0  
    In this video, you will see how an Administrator can create a Business user.
  • Thumbnail for entry How to Create a Business Role - SAP Service Cloud Version 2

    02:27

    How to Create a Business Role - SAP Service Cloud…

    How to Create a Business Role - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 310    310 plays  | 0  
    In this video you will see how an Administrator can create a Business Role in SAP Service Cloud Version 2. A Business Role defines a set of work centers and its…
  • Thumbnail for entry Data Depersonalization - SAP Service Cloud Version 2

    02:22

    Data Depersonalization - SAP Service Cloud…

    Data Depersonalization - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 332    332 plays  | 0  
    This video explains how an Administrator can remove personal data of an Employee, Individual Customers and Contacts are their request. This video also shows how to…
  • Thumbnail for entry Customize User Interface Using Key User Adaptation-SAP Service Cloud Version 2

    02:19

    Customize User Interface Using Key User…

    Customize User Interface Using Key User Adaptation-SAP Service Cloud Version 2

    From openSAP Microlearning

    1   1 likes  | 588    588 plays  | 0  
    This video describes how an administrator can customize the look and feel of the user interface.

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