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SAP Service Cloud
With SAP Service Cloud, both B2B and B2C businesses can prevent customer churn, increase customer loyalty and provide the customer with the ease of service based on their choosing on how they want to interact. Experts are responsible for the configuration, implementation or ongoing support of SAP Service Cloud. Examples: Administrators, Consultants, Architects, & Developers. A Business End User performs a wide range of tasks that allow for the optimal use of SAP Service Cloud and enables them to perform their everyday work. Examples: Sales Reps, Service Agent, Content Manager, & Marketeer. Pick the Role that best suits you below or choose the Video Library tab to access all videos that are relevant for SAP Service Cloud.
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  • 47 Media
  • Channels
  • Thumbnail for entry Using Agent Desktop with SAP Service Cloud

    06:25

    Using Agent Desktop with SAP Service Cloud

    Using Agent Desktop with SAP Service Cloud

    From openSAP Microlearning

    0   0 likes  | 142    142 plays  | 0  
    We cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a…
  • Thumbnail for entry Configuring a Maintenance Plan - SAP Service Cloud

    05:07

    Configuring a Maintenance Plan - SAP Service Cloud

    Configuring a Maintenance Plan - SAP Service Cloud

    From openSAP Microlearning

    1   1 likes  | 531    531 plays  | 0  
    This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.
  • Thumbnail for entry How to Work with Ticket Lists - SAP Service Cloud

    02:50

    How to Work with Ticket Lists - SAP Service Cloud

    How to Work with Ticket Lists - SAP Service Cloud

    From openSAP Microlearning

    0   0 likes  | 371    371 plays  | 0  
    This video demonstrates how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets,…
  • Thumbnail for entry An Introduction to System Service Operations - SAP Cloud for Customer

    05:33

    An Introduction to System Service Operations -…

    An Introduction to System Service Operations - SAP Cloud for Customer

    From openSAP Microlearning

    2   2 likes  | 176    176 plays  | 0  
    This video helps you learn about System Service Operations covering details like, Request Creation of tenants, Request Termination of tenants, Copy Solution Profile of…
  • Thumbnail for entry Introduction to Scoping - SAP Cloud for Customer

    05:52

    Introduction to Scoping - SAP Cloud for Customer

    Introduction to Scoping - SAP Cloud for Customer

    From openSAP Microlearning

    3   3 likes  | 235    235 plays  | 0  
    This video describes the scoping process used by the administrator to set up the SAP Cloud for Customer system.
  • Thumbnail for entry SAP Service Cloud Integrations

    05:14

    SAP Service Cloud Integrations

    SAP Service Cloud Integrations

    From openSAP Microlearning

    2   2 likes  | 923    923 plays  | 0  
    This video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP…
  • Thumbnail for entry Admin View of System Order Details - SAP Cloud for Customer

    01:58

    Admin View of System Order Details - SAP Cloud…

    Admin View of System Order Details - SAP Cloud for Customer

    From openSAP Microlearning

    2   2 likes  | 76    76 plays  | 0  
    This video helps you learn about Order Details overview. Covering details like, the list of Order IDs which organizations have signed during the contract, key terms…
  • Thumbnail for entry Resource Scheduler - SAP Service Cloud

    04:07

    Resource Scheduler - SAP Service Cloud

    Resource Scheduler - SAP Service Cloud

    From openSAP Microlearning

    0   0 likes  | 392    392 plays  | 0  
    In this video, you will learn how to enable and configure the basic functionality of the Resource Scheduler in the SAP Service Cloud, to support efficient planning and…
  • Thumbnail for entry How to Connect With an External SMS Provider - SAP Service Cloud

    04:34

    How to Connect With an External SMS Provider -…

    How to Connect With an External SMS Provider - SAP Service Cloud

    From openSAP Microlearning

    2   2 likes  | 805    805 plays  | 2  
    In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer…
  • Thumbnail for entry How to Set Up Email Channels - SAP Service Cloud

    06:00

    How to Set Up Email Channels - SAP Service Cloud

    How to Set Up Email Channels - SAP Service Cloud

    From openSAP Microlearning

    1   1 likes  | 1,029    1,029 plays  | 0  
    In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service…
  • Thumbnail for entry SAP Service Cloud Additional Features

    05:38

    SAP Service Cloud Additional Features

    SAP Service Cloud Additional Features

    From openSAP Microlearning

    2   2 likes  | 1,472    1,472 plays  | 0  
    In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management,…
  • Thumbnail for entry Introduction - SAP Service Cloud

    08:01

    Introduction - SAP Service Cloud

    Introduction - SAP Service Cloud

    From openSAP Microlearning

    5   5 likes  | 3,479    3,479 plays  | 0  
    This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers,…
  • Thumbnail for entry How to Set Up CTI Integration - SAP Service Cloud

    08:26

    How to Set Up CTI Integration - SAP Service Cloud

    How to Set Up CTI Integration - SAP Service Cloud

    From openSAP Microlearning

    2   2 likes  | 2,037    2,037 plays  | 0  
    This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets…
  • Thumbnail for entry SAP Service Cloud Core Features

    05:36

    SAP Service Cloud Core Features

    SAP Service Cloud Core Features

    From openSAP Microlearning

    2   2 likes  | 2,758    2,758 plays  | 0  
    In this video you will learn about some of the SAP Service Cloud's core features, such as service channels, customer hub and ticket management with the help of a…
  • Thumbnail for entry UI Designer Explained - Extending SAP Cloud for Customer

    29:37

    UI Designer Explained - Extending SAP Cloud for…

    UI Designer Explained - Extending SAP Cloud for Customer

    From openSAP Microlearning

    5   5 likes  | 354    354 plays  | 0  
    You will learn about all the basics of the UI Designer which is used in the SAP Cloud Application Studio in order to design the UIs. This video will show all components…
  • Thumbnail for entry Adding an Attachment Folder - Extending SAP Cloud for Customer

    03:40

    Adding an Attachment Folder - Extending SAP Cloud…

    Adding an Attachment Folder - Extending SAP Cloud for Customer

    From openSAP Microlearning

    0   0 likes  | 189    189 plays  | 0  
    You will learn how to add an attachment folder to your solution. Attachment folders allow to store any kind of document or links as part of your solution.
  • Thumbnail for entry UI Fine tuning and OWL - Extending SAP Cloud for Customer

    09:45

    UI Fine tuning and OWL - Extending SAP Cloud for…

    UI Fine tuning and OWL - Extending SAP Cloud for Customer

    From openSAP Microlearning

    0   0 likes  | 140    140 plays  | 0  
    In this video we will make our table overview even nicer. We will remove the technical UUID and replace it with a nicer human readable ID and description. Also we will…
  • Thumbnail for entry Adding Search  - Extending SAP Cloud for Customer

    08:08

    Adding Search - Extending SAP Cloud for Customer

    Adding Search - Extending SAP Cloud for Customer

    From openSAP Microlearning

    0   0 likes  | 171    171 plays  | 0  
    You will learn how to add advanced searching and filtering capabilities to your solution. You will also learn how you enable your users to save their own favorite…
  • Thumbnail for entry Adding a Delete Button  - Extending SAP Cloud for Customer

    04:22

    Adding a Delete Button - Extending SAP Cloud for…

    Adding a Delete Button - Extending SAP Cloud for Customer

    From openSAP Microlearning

    0   0 likes  | 381    381 plays  | 0  
    You will learn how to enhance your solution with a delete feature in order to remove database entries. We will also learn how to put an icon on the UI and link the…
  • Thumbnail for entry Implementing the Retrieve Logic  - Extending SAP Cloud for Customer

    10:49

    Implementing the Retrieve Logic - Extending SAP…

    Implementing the Retrieve Logic - Extending SAP Cloud for Customer

    From openSAP Microlearning

    0   0 likes  | 145    145 plays  | 0  
    In this part you learn how to use a retrieve in your logic in order to get the description of another object via an ID. Generally the “retrieve” function is…

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