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From SAP Microlearning
1 likes 876 playsIn this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks, -
From SAP Microlearning
4 likes 2,266 playsWe cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a… -
From SAP Microlearning
2 likes 2,588 playsThis video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution. -
From SAP Microlearning
4 likes 3,433 playsThis video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP… -
From SAP Microlearning
5 likes 3,942 playsIn this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management,… -
From SAP Microlearning
12 likes 8,626 playsThis video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers,… -
From SAP Microlearning
3 likes 4,554 playsThis video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets… -
From SAP Microlearning
0 likes 3,581 playsThis video is part 4 of the series on 'How to extend C4C using the Cloud Application Studio'. Learn how to create custom screens and drag and drop fields to… -
From SAP Microlearning
2 likes 3,239 playsThis video shows you how to create script files and add business logic to the newly created business object in C4C. -
From SAP Microlearning
0 likes 4,561 playsThis video shows you how to create a business object in SAP Cloud Application Studio and define the fields in the business object.Access the next video Adding Business… -
From SAP Microlearning
4 likes 4,092 playsIn this video series, you will see how to Extend the C4C application using the SAP Cloud Application studio.This video starts with an overview of the business use case… -
From SAP Microlearning
0 likes 3,910 playsThis video shows you how to work with Service tickets. Specifically, you can learn how to respond to an incoming phone call, resolve an issue and respond to the ticket. … -
From SAP Microlearning
15 likes 5,128 playsThis video shows you how to create a KPI in a Report and embed this KPI as a widget on the home page. Please do not hesitate to contact us at cx-enablement@sap.com if… -
From SAP Microlearning
9 likes 4,794 playsThis video explains step-by-step how to set up an activity plan and create a routing rule for it. Please do not hesitate to contact us at cx-enablement@sap.com…
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SAP Service Cloud
With SAP Service Cloud, both B2B and B2C businesses can prevent customer churn, increase customer loyalty and provide the customer with the ease of service based on their choosing on how they want to interact. Experts are responsible for the configuration, implementation or ongoing support of SAP Service Cloud. Examples: Administrators, Consultants, Architects, & Developers. A Business End User performs a wide range of tasks that allow for the optimal use of SAP Service Cloud and enables them to perform their everyday work. Examples: Sales Reps, Service Agent, Content Manager, & Marketeer. Pick the Role that best suits you below or choose the Video Library tab to access all videos that are relevant for SAP Service Cloud.