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We cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a…
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This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.
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This video demonstrates how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets,…
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This video helps you learn about System Service Operations covering details like, Request Creation of tenants, Request Termination of tenants, Copy Solution Profile of…
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This video describes the scoping process used by the administrator to set up the SAP Cloud for Customer system.
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This video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP…
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This video helps you learn about Order Details overview. Covering details like, the list of Order IDs which organizations have signed during the contract, key terms…
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In this video, you will learn how to enable and configure the basic functionality of the Resource Scheduler in the SAP Service Cloud, to support efficient planning and…
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In this video, you will find links to resources where you can get more information on SAP Service Cloud solution. Learn about resources such as SAP help portal, SAP…
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In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer…
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In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service…
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In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management,…
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This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers,…
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This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets…
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In this video you will learn about some of the SAP Service Cloud's core features, such as service channels, customer hub and ticket management with the help of a…
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In this video, You will learn more about the Repository Explorer which is one of the most important tools for your devlopment with the SAP Cloud Application Studio. It…
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You will learn about all the basics of the UI Designer which is used in the SAP Cloud Application Studio in order to design the UIs. This video will show all components…
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You will learn how to add an attachment folder to your solution. Attachment folders allow to store any kind of document or links as part of your solution.
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In this video we will make our table overview even nicer. We will remove the technical UUID and replace it with a nicer human readable ID and description. Also we will…
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You will learn how to add advanced searching and filtering capabilities to your solution. You will also learn how you enable your users to save their own favorite…