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  • Home
  • SAP Customer Experience
    • Commerce
      • SAP Commerce Cloud
      • SAP Upscale Commerce
      • Spartacus
    • Customer Data
    • Sales
      • SAP Sales Cloud
      • SAP CPQ
    • Service
    • Marketing
      • SAP Marketing Cloud
      • SAP Emarsys Customer Engagement
    • Integration and Extension
      • SAP Extension Suite for Customer Experience
      • SAP Integration Suite for Customer Experience
    • Open Source Projects
    • SAP Customer Experience Solutions Intelligence
  • SAP S/4HANA
    • SAP S/4HANA Cloud
      • Cross-Topics
      • Deployment
      • Finance and Risk
      • Manufacturing
      • Professional Services
      • Service
      • Sourcing & Procurement
      • Supply Chain
      • Technology Topics
      • Two-Tier ERP
      • User Experience
    • SAP S/4HANA On Premise
      • Cross-Topics
      • Finance and Risk
      • Manufacturing
      • Service
      • Supply Chain
      • Technology Topics
      • User Experience
  • SAP Business ByDesign
  • SAP HANA Cloud
  • SAP PLM
    • E2E Design Process in Discrete Industries
    • SAP PLM for Systems Engineering
  • SAP HXM
    • SAP SuccessFactors
    • SAP Commissions
    • SAP Territory and Quota
    • SAP Agent Performance Management
  • More
    • Accessibility
    • SAP Ariba
    • SAP Business Technology Platform
    • SAP Cloud ALM
    • SAP Concur
    • SAP Data Intelligence
    • SAP Data Warehouse Cloud
    • SAP Field Service Management
    • SAP Fieldglass
    • Webcasts
SAP Service Cloud
With SAP Service Cloud, both B2B and B2C businesses can prevent customer churn, increase customer loyalty and provide the customer with the ease of service based on their choosing on how they want to interact. Experts are responsible for the configuration, implementation or ongoing support of SAP Service Cloud. Examples: Administrators, Consultants, Architects, & Developers. A Business End User performs a wide range of tasks that allow for the optimal use of SAP Service Cloud and enables them to perform their everyday work. Examples: Sales Reps, Service Agent, Content Manager, & Marketeer. Pick the Role that best suits you below or choose the Video Library tab to access all videos that are relevant for SAP Service Cloud.
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  • 50 Media
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  • Thumbnail for entry Using Agent Desktop with SAP Service Cloud

    06:25

    Using Agent Desktop with SAP Service Cloud

    Using Agent Desktop with SAP Service Cloud

    From openSAP Microlearning

    0   0 likes  | 89    89 plays  | 0  
    We cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a…
  • Thumbnail for entry Configuring a Maintenance Plan - SAP Service Cloud

    05:07

    Configuring a Maintenance Plan - SAP Service Cloud

    Configuring a Maintenance Plan - SAP Service Cloud

    From openSAP Microlearning

    1   1 likes  | 463    463 plays  | 0  
    This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.
  • Thumbnail for entry How to Work with Ticket Lists - SAP Service Cloud

    02:50

    How to Work with Ticket Lists - SAP Service Cloud

    How to Work with Ticket Lists - SAP Service Cloud

    From openSAP Microlearning

    0   0 likes  | 328    328 plays  | 0  
    This video demonstrates how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets,…
  • Thumbnail for entry An Introduction to System Service Operations - SAP Cloud for Customer

    05:33

    An Introduction to System Service Operations -…

    An Introduction to System Service Operations - SAP Cloud for Customer

    From openSAP Microlearning

    2   2 likes  | 165    165 plays  | 0  
    This video helps you learn about System Service Operations covering details like, Request Creation of tenants, Request Termination of tenants, Copy Solution Profile of…
  • Thumbnail for entry Introduction to Scoping - SAP Cloud for Customer

    05:52

    Introduction to Scoping - SAP Cloud for Customer

    Introduction to Scoping - SAP Cloud for Customer

    From openSAP Microlearning

    3   3 likes  | 220    220 plays  | 0  
    This video describes the scoping process used by the administrator to set up the SAP Cloud for Customer system.
  • Thumbnail for entry SAP Service Cloud Integrations

    05:14

    SAP Service Cloud Integrations

    SAP Service Cloud Integrations

    From openSAP Microlearning

    2   2 likes  | 824    824 plays  | 0  
    This video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP…
  • Thumbnail for entry Admin View of System Order Details - SAP Cloud for Customer

    01:58

    Admin View of System Order Details - SAP Cloud…

    Admin View of System Order Details - SAP Cloud for Customer

    From openSAP Microlearning

    2   2 likes  | 72    72 plays  | 0  
    This video helps you learn about Order Details overview. Covering details like, the list of Order IDs which organizations have signed during the contract, key terms…
  • Thumbnail for entry Resource Scheduler - SAP Service Cloud

    04:07

    Resource Scheduler - SAP Service Cloud

    Resource Scheduler - SAP Service Cloud

    From openSAP Microlearning

    0   0 likes  | 364    364 plays  | 0  
    In this video, you will learn how to enable and configure the basic functionality of the Resource Scheduler in the SAP Service Cloud, to support efficient planning and…
  • Thumbnail for entry Learning Resources  - SAP Service Cloud

    03:45

    Learning Resources - SAP Service Cloud

    Learning Resources - SAP Service Cloud

    From openSAP Microlearning

    2   2 likes  | 842    842 plays  | 0  
    In this video, you will find links to resources where you can get more information on SAP Service Cloud solution. Learn about resources such as SAP help portal, SAP…
  • Thumbnail for entry How to Connect With an External SMS Provider - SAP Service Cloud

    04:34

    How to Connect With an External SMS Provider -…

    How to Connect With an External SMS Provider - SAP Service Cloud

    From openSAP Microlearning

    2   2 likes  | 722    722 plays  | 0  
    In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer…
  • Thumbnail for entry How to Set Up Email Channels - SAP Service Cloud

    06:00

    How to Set Up Email Channels - SAP Service Cloud

    How to Set Up Email Channels - SAP Service Cloud

    From openSAP Microlearning

    1   1 likes  | 892    892 plays  | 0  
    In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service…
  • Thumbnail for entry SAP Service Cloud Additional Features

    05:38

    SAP Service Cloud Additional Features

    SAP Service Cloud Additional Features

    From openSAP Microlearning

    2   2 likes  | 1,309    1,309 plays  | 0  
    In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management,…
  • Thumbnail for entry Introduction - SAP Service Cloud

    08:01

    Introduction - SAP Service Cloud

    Introduction - SAP Service Cloud

    From openSAP Microlearning

    5   5 likes  | 3,254    3,254 plays  | 0  
    This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers,…
  • Thumbnail for entry How to Set Up CTI Integration - SAP Service Cloud

    08:26

    How to Set Up CTI Integration - SAP Service Cloud

    How to Set Up CTI Integration - SAP Service Cloud

    From openSAP Microlearning

    2   2 likes  | 1,903    1,903 plays  | 0  
    This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets…
  • Thumbnail for entry SAP Service Cloud Core Features

    05:36

    SAP Service Cloud Core Features

    SAP Service Cloud Core Features

    From openSAP Microlearning

    2   2 likes  | 2,531    2,531 plays  | 0  
    In this video you will learn about some of the SAP Service Cloud's core features, such as service channels, customer hub and ticket management with the help of a…
  • Thumbnail for entry Repository Explorer Explained - Extending SAP Cloud for Customer

    14:05

    Repository Explorer Explained - Extending SAP…

    Repository Explorer Explained - Extending SAP Cloud for Customer

    From openSAP Microlearning

    0   0 likes  | 161    161 plays  | 4  
    In this video, You will learn more about the Repository Explorer which is one of the most important tools for your devlopment with the SAP Cloud Application Studio. It…
  • Thumbnail for entry UI Designer Explained - Extending SAP Cloud for Customer

    29:37

    UI Designer Explained - Extending SAP Cloud for…

    UI Designer Explained - Extending SAP Cloud for Customer

    From openSAP Microlearning

    5   5 likes  | 314    314 plays  | 0  
    You will learn about all the basics of the UI Designer which is used in the SAP Cloud Application Studio in order to design the UIs. This video will show all components…
  • Thumbnail for entry Adding an Attachment Folder - Extending SAP Cloud for Customer

    03:40

    Adding an Attachment Folder - Extending SAP Cloud…

    Adding an Attachment Folder - Extending SAP Cloud for Customer

    From openSAP Microlearning

    0   0 likes  | 172    172 plays  | 0  
    You will learn how to add an attachment folder to your solution. Attachment folders allow to store any kind of document or links as part of your solution.
  • Thumbnail for entry UI Fine tuning and OWL - Extending SAP Cloud for Customer

    09:45

    UI Fine tuning and OWL - Extending SAP Cloud for…

    UI Fine tuning and OWL - Extending SAP Cloud for Customer

    From openSAP Microlearning

    0   0 likes  | 127    127 plays  | 0  
    In this video we will make our table overview even nicer. We will remove the technical UUID and replace it with a nicer human readable ID and description. Also we will…
  • Thumbnail for entry Adding Search  - Extending SAP Cloud for Customer

    08:08

    Adding Search - Extending SAP Cloud for Customer

    Adding Search - Extending SAP Cloud for Customer

    From openSAP Microlearning

    0   0 likes  | 160    160 plays  | 0  
    You will learn how to add advanced searching and filtering capabilities to your solution. You will also learn how you enable your users to save their own favorite…

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