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  • SAP CX Solutions
    • Commerce
      • SAP Commerce Cloud
      • SAP Upscale Commerce
      • Spartacus
    • Customer Data
    • Sales
      • SAP Sales Cloud
      • SAP CPQ
      • SAP Commissions
      • SAP Territory and Quota
      • SAP Agent Performance Management
    • Service
    • Marketing
      • SAP Marketing Cloud
      • SAP Emarsys Customer Engagement
    • Integration & Extensibility
      • Extensibility & SAP Cloud Platform Extension Suite
      • Cross Cloud Integration
    • Open Source Projects
    • CX Solutions Intelligence
  • SAP S/4HANA
    • Deployment
    • Manufacturing
    • Sourcing & Procurement
    • Finance
    • Supply Chain
    • User Experience
    • Technology Topics
    • Cross-Topics
  • SAP Business ByDesign
  • SAP PLM
    • SAP PLM for Systems Engineering
  • More
    • SAP Ariba
    • SAP Data Intelligence
    • SAP Data Warehouse Cloud
    • SAP Field Service Management
    • SAP SuccessFactors
    • Webcasts
SAP Service Cloud
With SAP Service Cloud, both B2B and B2C businesses can prevent customer churn, increase customer loyalty and provide the customer with the ease of service based on their choosing on how they want to interact. Experts are responsible for the configuration, implementation or ongoing support of SAP Service Cloud. Examples: Administrators, Consultants, Architects, & Developers. A Business End User performs a wide range of tasks that allow for the optimal use of SAP Service Cloud and enables them to perform their everyday work. Examples: Sales Reps, Service Agent, Content Manager, & Marketeer. Pick the Role that best suits you below or choose the Video Library tab to access all videos that are relevant for SAP Service Cloud.
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  • Thumbnail for entry Learning Resources  - SAP Service Cloud

    03:45

    Learning Resources - SAP Service Cloud

    Learning Resources - SAP Service Cloud

    From openSAP Microlearning on April 6th, 2021

    0   0 likes  | 46    46 plays  | 0  
    In this video, you will find links to resources where you can get more information on SAP Service Cloud solution. Learn about resources such as SAP help portal, SAP…
  • Thumbnail for entry How to Connect With an External SMS Provider - SAP Service Cloud

    04:34

    How to Connect With an External SMS Provider -…

    How to Connect With an External SMS Provider - SAP Service Cloud

    From Prashant Kumar on March 10th, 2021

    0   0 likes  | 63    63 plays  | 0  
    In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer…
  • Thumbnail for entry How to Set Up Email Channels - SAP Service Cloud

    06:00

    How to Set Up Email Channels - SAP Service Cloud

    How to Set Up Email Channels - SAP Service Cloud

    From openSAP Microlearning on March 10th, 2021

    0   0 likes  | 53    53 plays  | 0  
    In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service…
  • Thumbnail for entry SAP Service Cloud Additional Features

    05:38

    SAP Service Cloud Additional Features

    SAP Service Cloud Additional Features

    From openSAP Microlearning on March 10th, 2021

    0   0 likes  | 45    45 plays  | 0  
    In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management,…
  • Thumbnail for entry Introduction - SAP Service Cloud

    08:01

    Introduction - SAP Service Cloud

    Introduction - SAP Service Cloud

    From openSAP Microlearning on December 7th, 2020

    2   2 likes  | 910    910 plays  | 0  
    This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers,…
  • Thumbnail for entry How to Set Up CTI Integration - SAP Service Cloud

    08:26

    How to Set Up CTI Integration - SAP Service Cloud

    How to Set Up CTI Integration - SAP Service Cloud

    From openSAP Microlearning on December 2nd, 2020

    0   0 likes  | 421    421 plays  | 0  
    This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets…
  • Thumbnail for entry SAP Service Cloud Core Features

    05:36

    SAP Service Cloud Core Features

    SAP Service Cloud Core Features

    From openSAP Microlearning on October 30th, 2020

    0   0 likes  | 648    648 plays  | 0  
    In this video you will learn about some of the SAP Service Cloud's core features, such as service channels, customer hub and ticket management with the help of a…
  • Thumbnail for entry Service Process Integration Overview - SAP Service Cloud and SAP Field Service Management

    04:55

    Service Process Integration Overview - SAP…

    Service Process Integration Overview - SAP Service Cloud and SAP Field Service Management

    From openSAP Microlearning on October 28th, 2020

    0   0 likes  | 401    401 plays  | 0  
    This video gives you a quick overview of an efficient service process use case that can be realised with the integration of SAP Service Cloud and SAP Field Service…
  • Thumbnail for entry Additional Features of Cloud Application Studio - Extending SAP Cloud for Customer

    10:46

    Additional Features of Cloud Application Studio -…

    Additional Features of Cloud Application Studio - Extending SAP Cloud for Customer

    From openSAP Microlearning on April 3rd, 2020

    0   0 likes  | 174    174 plays  | 0  
    This session covers everything that is not covered yet in the past 26 sessions. It will give you a good summary and talk about all the individual features of the Cloud…
  • Thumbnail for entry Repository Explorer Explained - Extending SAP Cloud for Customer

    14:00

    Repository Explorer Explained - Extending SAP…

    Repository Explorer Explained - Extending SAP Cloud for Customer

    From openSAP Microlearning on April 3rd, 2020

    0   0 likes  | 98    98 plays  | 0  
    In this video, You will learn more about the Repository Explorer which is one of the most important tools for your devlopment with the SAP Cloud Application Studio. It…
  • Thumbnail for entry UI Designer Explained - Extending SAP Cloud for Customer

    29:33

    UI Designer Explained - Extending SAP Cloud for…

    UI Designer Explained - Extending SAP Cloud for Customer

    From openSAP Microlearning on April 3rd, 2020

    3   3 likes  | 144    144 plays  | 0  
    You will learn about all the basics of the UI Designer which is used in the SAP Cloud Application Studio in order to design the UIs. This video will show all components…
  • Thumbnail for entry Adding an Attachment Folder - Extending SAP Cloud for Customer

    03:39

    Adding an Attachment Folder - Extending SAP Cloud…

    Adding an Attachment Folder - Extending SAP Cloud for Customer

    From openSAP Microlearning on April 3rd, 2020

    0   0 likes  | 80    80 plays  | 0  
    You will learn how to add an attachment folder to your solution. Attachment folders allow to store any kind of document or links as part of your solution.
  • Thumbnail for entry UI Fine tuning and OWL - Extending SAP Cloud for Customer

    09:42

    UI Fine tuning and OWL - Extending SAP Cloud for…

    UI Fine tuning and OWL - Extending SAP Cloud for Customer

    From openSAP Microlearning on April 3rd, 2020

    0   0 likes  | 74    74 plays  | 0  
    In this video we will make our table overview even nicer. We will remove the technical UUID and replace it with a nicer human readable ID and description. Also we will…
  • Thumbnail for entry Adding Search  - Extending SAP Cloud for Customer

    08:05

    Adding Search - Extending SAP Cloud for Customer

    Adding Search - Extending SAP Cloud for Customer

    From openSAP Microlearning on April 3rd, 2020

    0   0 likes  | 109    109 plays  | 0  
    You will learn how to add advanced searching and filtering capabilities to your solution. You will also learn how you enable your users to save their own favorite…
  • Thumbnail for entry Adding a Delete Button  - Extending SAP Cloud for Customer

    04:19

    Adding a Delete Button - Extending SAP Cloud for…

    Adding a Delete Button - Extending SAP Cloud for Customer

    From openSAP Microlearning on April 3rd, 2020

    0   0 likes  | 88    88 plays  | 0  
    You will learn how to enhance your solution with a delete feature in order to remove database entries. We will also learn how to put an icon on the UI and link the…
  • Thumbnail for entry Implementing the Retrieve Logic  - Extending SAP Cloud for Customer

    10:45

    Implementing the Retrieve Logic - Extending SAP…

    Implementing the Retrieve Logic - Extending SAP Cloud for Customer

    From openSAP Microlearning on April 3rd, 2020

    0   0 likes  | 95    95 plays  | 0  
    In this part you learn how to use a retrieve in your logic in order to get the description of another object via an ID. Generally the “retrieve” function is…
  • Thumbnail for entry Creating an Object Value Selector (OVS)  - Extending SAP Cloud for Customer

    10:19

    Creating an Object Value Selector (OVS) -…

    Creating an Object Value Selector (OVS) - Extending SAP Cloud for Customer

    From openSAP Microlearning on April 3rd, 2020

    0   0 likes  | 129    129 plays  | 0  
    You will learn how to create your own object value selector (OVS). An object value selector provides you a selector for an existing table. We will build it based on our…
  • Thumbnail for entry Adding an Extension Field  - Extending SAP Cloud for Customer

    05:35

    Adding an Extension Field - Extending SAP Cloud…

    Adding an Extension Field - Extending SAP Cloud for Customer

    From openSAP Microlearning on April 3rd, 2020

    0   0 likes  | 163    163 plays  | 2  
    In this video, you will learn how to extend a new field with the Cloud Application Studio. It is very easy and very common to extend fields with the front end adaptation…
  • Thumbnail for entry Adding Alternate Key and Using Number Range - Extending SAP Cloud for Customer

    05:40

    Adding Alternate Key and Using Number Range -…

    Adding Alternate Key and Using Number Range - Extending SAP Cloud for Customer

    From openSAP Microlearning on April 3rd, 2020

    0   0 likes  | 99    99 plays  | 0  
    In this video you will learn how to add an alternative key (primary key) to your custom BO. Also I will use the re-use library for generating numbers.
  • Thumbnail for entry Creating ODATA service - Extending SAP Cloud for Customer

    09:58

    Creating ODATA service - Extending SAP Cloud for…

    Creating ODATA service - Extending SAP Cloud for Customer

    From openSAP Microlearning on April 2nd, 2020

    1   1 likes  | 284    284 plays  | 2  
    You will learn how to create ODATA services for your solution. These ODATA services will enable any external application to create, read, update and delete data of your…

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