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From openSAP Microlearning on October 12th, 2021
This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution. -
From openSAP Microlearning on September 17th, 2021
This video demonstrates how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets,… -
From openSAP Microlearning on August 11th, 2021
This video helps you learn about System Service Operations covering details like, Request Creation of tenants, Request Termination of tenants, Copy Solution Profile of… -
From openSAP Microlearning on July 7th, 2021
This video describes the scoping process used by the administrator to set up the SAP Cloud for Customer system. -
From openSAP Microlearning on May 17th, 2021
This video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP… -
From openSAP Microlearning on May 11th, 2021
This video helps you learn about Order Details overview. Covering details like, the list of Order IDs which organizations have signed during the contract, key terms… -
From openSAP Microlearning on May 11th, 2021
In this video, you will learn how to enable and configure the basic functionality of the Resource Scheduler in the SAP Service Cloud, to support efficient planning and… -
From openSAP Microlearning on April 6th, 2021
In this video, you will find links to resources where you can get more information on SAP Service Cloud solution. Learn about resources such as SAP help portal, SAP… -
From openSAP Microlearning on March 10th, 2021
In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer… -
From openSAP Microlearning on March 10th, 2021
In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service… -
From openSAP Microlearning on March 10th, 2021
In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management,… -
From openSAP Microlearning on December 7th, 2020
This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers,… -
From openSAP Microlearning on December 2nd, 2020
This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets… -
From openSAP Microlearning on October 30th, 2020
In this video you will learn about some of the SAP Service Cloud's core features, such as service channels, customer hub and ticket management with the help of a… -
From openSAP Microlearning on October 28th, 2020
This video gives you a quick overview of an efficient service process use case that can be realised with the integration of SAP Service Cloud and SAP Field Service… -
From openSAP Microlearning on April 3rd, 2020
This session covers everything that is not covered yet in the past 26 sessions. It will give you a good summary and talk about all the individual features of the Cloud… -
From openSAP Microlearning on April 3rd, 2020
In this video, You will learn more about the Repository Explorer which is one of the most important tools for your devlopment with the SAP Cloud Application Studio. It… -
From openSAP Microlearning on April 3rd, 2020
You will learn about all the basics of the UI Designer which is used in the SAP Cloud Application Studio in order to design the UIs. This video will show all components… -
From openSAP Microlearning on April 3rd, 2020
You will learn how to add an attachment folder to your solution. Attachment folders allow to store any kind of document or links as part of your solution. -
From openSAP Microlearning on April 3rd, 2020
In this video we will make our table overview even nicer. We will remove the technical UUID and replace it with a nicer human readable ID and description. Also we will…