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From SAP Microlearning
Email messages routed to your solution can automatically generate cases that can be routed to service agents or teams for processing.You have the option to reply to an… -
From SAP Microlearning
Customer service agents can use the Agent Desktop to work on several business processes and communication items simultaneously.The Agent Desktop is the central work… -
From SAP Microlearning
In this video, you will see how to create validations using block based editor. Validations help you, as an administrator, to implement a custom logic where you can… -
From SAP Microlearning
This video shows how you can create determinations using block based editor. You can use determinations to calculate specific field value based on certain conditions.… -
In this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks,
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In this video, you can see how users can easily search on any business entity from the home page as well as any of the other work centers. You can either do a search on…
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In this video you will learn about Output Management. Output management comprises all activities related to the output of documents. Form-based documents can be output…
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This Video describes how you can use Data Import and Export to import data into your solution and export data from your solution.You can use Data Import and Export to…
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Validations help you, as an administrator, to implement a custom logic where you can prevent a save or issue a warning message to users during save based on certain…
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Analytics is integrated in the Service Cloud Version 2 solution to support and monitor business processes, helping you to make informed decisions. A story is a…
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Extension fields provide the means to store additional data for specific use cases beyond what is natively present in the solution. You can create these fields for a…
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Machine Learning is used to automate the case categorization process. Machine learning analyzes your past cases and category catalog to learn how cases are categorized…
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This video talks about Data Disclosure. As an administrator responsible for data protection regulation compliance, you can disclose personal data of employees,…
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This video shows how an Administrator can create Autoflow and Approval rules.
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In this video, you will see how an Administrator can create a Business user.
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In this video you will see how an Administrator can create a Business Role in SAP Service Cloud Version 2. A Business Role defines a set of work centers and its…
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This video explains how an Administrator can remove personal data of an Employee, Individual Customers and Contacts are their request. This video also shows how to…
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This video describes how an administrator can customize the look and feel of the user interface.
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We cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a…
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This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.
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Products
- Enterprise Resource Planning
- CRM and Customer Experience
- Spend Management
- Supply Chain Management
- Human Capital Management
- Business Technology Platform
- More
- New Arrivals
- Further Learning