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From SAP Microlearning
In this demo, you will learn how to get quick insights from your customer cases using the case summary in SAP Service Cloud Version 2. -
From SAP Microlearning
In this short demo, you will learn how to use machine translation in SAP Service Cloud Version 2 to translate your emails. -
From SAP Microlearning
In this video, take a look at the in-app extensibility options for SAP Sales and Service Cloud and learn how to add custom fields and custom logic to the solution. -
From SAP Microlearning
This short video gives an overview of how to administer and customize the SAP Sales and Service Cloud. Learn about how to search and navigate to different settings and… -
From SAP Microlearning
In this video, take a look at how easy it is to extend your SAP Sales and Service Cloud with our No-Code Low-Code Platform, SAP Build Apps. -
From SAP Microlearning
In this video, you will learn how SAP Service Cloud Version 2 automates case categorizations. -
From SAP Microlearning
This video shows how to configure the feedback flow to decide the path through which feedback flows in the system. -
From SAP Microlearning
This video shows the different settings and possibilities in admin view for Email to Case scenario. -
From SAP Microlearning
Email messages routed to your solution can automatically generate cases that can be routed to service agents or teams for processing.You have the option to reply to an… -
From SAP Microlearning
Customer service agents can use the Agent Desktop to work on several business processes and communication items simultaneously.The Agent Desktop is the central work… -
From SAP Microlearning
In this video, you will see how to create validations using block based editor. Validations help you, as an administrator, to implement a custom logic where you can… -
From SAP Microlearning
This video shows how you can create determinations using block based editor. You can use determinations to calculate specific field value based on certain conditions.… -
In this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks,
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In this video, you can see how users can easily search on any business entity from the home page as well as any of the other work centers. You can either do a search on…
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In this video you will learn about Output Management. Output management comprises all activities related to the output of documents. Form-based documents can be output…
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This Video describes how you can use Data Import and Export to import data into your solution and export data from your solution.You can use Data Import and Export to…
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Validations help you, as an administrator, to implement a custom logic where you can prevent a save or issue a warning message to users during save based on certain…
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Analytics is integrated in the Service Cloud Version 2 solution to support and monitor business processes, helping you to make informed decisions. A story is a…
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Extension fields provide the means to store additional data for specific use cases beyond what is natively present in the solution. You can create these fields for a…
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Machine Learning is used to automate the case categorization process. Machine learning analyzes your past cases and category catalog to learn how cases are categorized…