Skip to content
    • My Media
    • My History
    • Login
    • My Media
    • My History
    • Login
  • Login
openSAP Logo
openSAP Logo
  • Home
  • Products
    • Enterprise Resource Planning
      • SAP S/4HANA Cloud public edition
        • Cross-Topics
        • Deployment
        • Financial Management
          • Finance and Risk
          • SAP Solutions for Quote-to-Cash Management
        • Manufacturing
        • Professional Services
        • Sales
          • SAP Solutions for Quote-to-Cash Management
        • Service
        • Sourcing & Procurement
        • Supply Chain
        • Technology Topics
        • Two-Tier ERP
        • User Experience
      • SAP S/4HANA Cloud private edition
        • Cross-Topics
        • Finance and Risk
        • Manufacturing
        • Service
        • Sourcing & Procurement
        • Supply Chain
        • Technology Topics
        • User Experience
      • SAP Business ByDesign
    • CRM and Customer Experience
      • Commerce
        • SAP Commerce Cloud
        • Composable Storefront
      • Customer Data
        • SAP Customer Data Cloud
        • SAP Customer Data Platform
      • Sales
        • SAP Sales Cloud
        • SAP Sales Cloud Version 2
      • Service
        • SAP Service Cloud
        • SAP Service Cloud Version 2
      • Marketing
        • SAP Marketing Cloud
        • SAP Emarsys Customer Engagement
      • Integration and Extension
        • SAP Extension Suite for Customer Experience
        • SAP Integration Suite for Customer Experience
      • Open Source Projects
      • SAP Customer Experience Solutions Intelligence
    • Spend Management
      • SAP Ariba
      • SAP Fieldglass
      • SAP Concur
    • Supply Chain Management
      • SAP Field Service Management
    • Human Capital Management
      • SAP SuccessFactors
      • SAP SuccessFactors Incentive Management
      • SAP SuccessFactors Territory and Quota
      • SAP SuccessFactors Agent Lifecycle Management
    • Business Technology Platform
      • SAP Business Technology Platform
      • SAP Integration Suite
      • SAP HANA Cloud
      • SAP Data Intelligence
      • SAP Datasphere
  • More
    • Accessibility
    • Customer Interaction Center (CIC)
    • Sustainability
    • Webcasts
  • New Arrivals
    • ERP & Finance - New Arrivals
    • CRM and Customer Experience - New Arrivals
    • Spend Management - New Arrivals
    • Supply Chain Management - New Arrivals
    • Human Capital Management - New Arrivals
    • Business Technology Platform - New Arrivals
  • Further Learning
    • openSAP Courses
    • openSAP Podcasts
    • SAP Learning
    • SAP Community
  • Home
  • Products
    • Enterprise Resource Planning
      • SAP S/4HANA Cloud public edition
        • Cross-Topics
        • Deployment
        • Financial Management
          • Finance and Risk
          • SAP Solutions for Quote-to-Cash Management
        • Manufacturing
        • Professional Services
        • Sales
          • SAP Solutions for Quote-to-Cash Management
        • Service
        • Sourcing & Procurement
        • Supply Chain
        • Technology Topics
        • Two-Tier ERP
        • User Experience
      • SAP S/4HANA Cloud private edition
        • Cross-Topics
        • Finance and Risk
        • Manufacturing
        • Service
        • Sourcing & Procurement
        • Supply Chain
        • Technology Topics
        • User Experience
      • SAP Business ByDesign
    • CRM and Customer Experience
      • Commerce
        • SAP Commerce Cloud
        • Composable Storefront
      • Customer Data
        • SAP Customer Data Cloud
        • SAP Customer Data Platform
      • Sales
        • SAP Sales Cloud
        • SAP Sales Cloud Version 2
      • Service
        • SAP Service Cloud
        • SAP Service Cloud Version 2
      • Marketing
        • SAP Marketing Cloud
        • SAP Emarsys Customer Engagement
      • Integration and Extension
        • SAP Extension Suite for Customer Experience
        • SAP Integration Suite for Customer Experience
      • Open Source Projects
      • SAP Customer Experience Solutions Intelligence
    • Spend Management
      • SAP Ariba
      • SAP Fieldglass
      • SAP Concur
    • Supply Chain Management
      • SAP Field Service Management
    • Human Capital Management
      • SAP SuccessFactors
      • SAP SuccessFactors Incentive Management
      • SAP SuccessFactors Territory and Quota
      • SAP SuccessFactors Agent Lifecycle Management
    • Business Technology Platform
      • SAP Business Technology Platform
      • SAP Integration Suite
      • SAP HANA Cloud
      • SAP Data Intelligence
      • SAP Datasphere
  • More
    • Accessibility
    • Customer Interaction Center (CIC)
    • Sustainability
    • Webcasts
  • New Arrivals
    • ERP & Finance - New Arrivals
    • CRM and Customer Experience - New Arrivals
    • Spend Management - New Arrivals
    • Supply Chain Management - New Arrivals
    • Human Capital Management - New Arrivals
    • Business Technology Platform - New Arrivals
  • Further Learning
    • openSAP Courses
    • openSAP Podcasts
    • SAP Learning
    • SAP Community
  • 53 Media
  • Channels
  • Thumbnail for entry Introducing Email to Case in SAP Service Cloud Version 2

    07:48

    Introducing Email to Case in SAP Service Cloud…

    Introducing Email to Case in SAP Service Cloud Version 2

    From SAP Microlearning

    0   0 likes  | 30    30 plays  | 0  
    Email messages routed to your solution can automatically generate cases that can be routed to service agents or teams for processing.You have the option to reply to an…
  • Thumbnail for entry Introducing Agent Desktop in SAP Service Cloud Version 2

    05:02

    Introducing Agent Desktop in SAP Service Cloud…

    Introducing Agent Desktop in SAP Service Cloud Version 2

    From SAP Microlearning

    1   1 likes  | 53    53 plays  | 0  
    Customer service agents can use the Agent Desktop to work on several business processes and communication items simultaneously.The Agent Desktop is the central work…
  • Thumbnail for entry Creating Block Based Validation in SAP Service Cloud Version 2

    01:48

    Creating Block Based Validation in SAP Service…

    Creating Block Based Validation in SAP Service Cloud Version 2

    From SAP Microlearning

    0   0 likes  | 34    34 plays  | 0  
    In this video, you will see how to create validations using block based editor. Validations help you, as an administrator, to implement a custom logic where you can…
  • Thumbnail for entry Creating Block Based Determination in SAP Service Cloud Version 2

    01:48

    Creating Block Based Determination in SAP Service…

    Creating Block Based Determination in SAP Service Cloud Version 2

    From SAP Microlearning

    0   0 likes  | 80    80 plays  | 0  
    This video shows how you can create determinations using block based editor. You can use determinations to calculate specific field value based on certain conditions.…
  • Thumbnail for entry How to Work with Service Ticket Elements - SAP Service Cloud

    07:58

    How to Work with Service Ticket Elements - SAP…

    How to Work with Service Ticket Elements - SAP Service Cloud

    From openSAP Microlearning

    0   0 likes  | 303    303 plays  | 0  
    In this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks,
  • Thumbnail for entry How to Work with Global Search - SAP Service Cloud Version 2

    03:52

    How to Work with Global Search - SAP Service…

    How to Work with Global Search - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 356    356 plays  | 0  
    In this video, you can see how users can easily search on any business entity from the home page as well as any of the other work centers. You can either do a search on…
  • Thumbnail for entry Output Management - SAP Service Cloud Version 2

    04:21

    Output Management - SAP Service Cloud Version 2

    Output Management - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 334    334 plays  | 0  
    In this video you will learn about Output Management. Output management comprises all activities related to the output of documents. Form-based documents can be output…
  • Thumbnail for entry How to work with Data Import and Export - SAP Service Cloud Version 2

    03:14

    How to work with Data Import and Export - SAP…

    How to work with Data Import and Export - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 564    564 plays  | 0  
    This Video describes how you can use Data Import and Export to import data into your solution and export data from your solution.You can use Data Import and Export to…
  • Thumbnail for entry How to Set Up Determinations - SAP Service Cloud Version 2

    03:09

    How to Set Up Determinations - SAP Service Cloud…

    How to Set Up Determinations - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 312    312 plays  | 0  
    Validations help you, as an administrator, to implement a custom logic where you can prevent a save or issue a warning message to users during save based on certain…
  • Thumbnail for entry How to Design a New Story - SAP Service Cloud Version 2

    02:38

    How to Design a New Story - SAP Service Cloud…

    How to Design a New Story - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 410    410 plays  | 0  
    Analytics is integrated in the Service Cloud Version 2 solution to support and monitor business processes, helping you to make informed decisions. A story is a…
  • Thumbnail for entry How to Create Extension Fields - SAP Service Cloud Version 2

    01:32

    How to Create Extension Fields - SAP Service…

    How to Create Extension Fields - SAP Service Cloud Version 2

    From openSAP Microlearning

    1   1 likes  | 439    439 plays  | 5  
    Extension fields provide the means to store additional data for specific use cases beyond what is natively present in the solution. You can create these fields for a…
  • Thumbnail for entry How to set up Machine Learning Scenarios - SAP Service Cloud Version 2

    03:21

    How to set up Machine Learning Scenarios - SAP…

    How to set up Machine Learning Scenarios - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 323    323 plays  | 0  
    Machine Learning is used to automate the case categorization process. Machine learning analyzes your past cases and category catalog to learn how cases are categorized…
  • Thumbnail for entry Implementing Data Disclosure - Service Cloud Version2

    02:18

    Implementing Data Disclosure - Service Cloud…

    Implementing Data Disclosure - Service Cloud Version2

    From openSAP Microlearning

    0   0 likes  | 196    196 plays  | 0  
    This video talks about Data Disclosure. As an administrator responsible for data protection regulation compliance, you can disclose personal data of employees,…
  • Thumbnail for entry How To Create Autoflow and Approval Rules - Service Cloud Version 2

    10:00

    How To Create Autoflow and Approval Rules -…

    How To Create Autoflow and Approval Rules - Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 362    362 plays  | 0  
    This video shows how an Administrator can create Autoflow and Approval rules.
  • Thumbnail for entry How to Create a Business User - SAP Service Cloud Version 2

    01:56

    How to Create a Business User - SAP Service Cloud…

    How to Create a Business User - SAP Service Cloud Version 2

    From openSAP Microlearning

    1   1 likes  | 286    286 plays  | 0  
    In this video, you will see how an Administrator can create a Business user.
  • Thumbnail for entry How to Create a Business Role - SAP Service Cloud Version 2

    02:27

    How to Create a Business Role - SAP Service Cloud…

    How to Create a Business Role - SAP Service Cloud Version 2

    From openSAP Microlearning

    1   1 likes  | 337    337 plays  | 0  
    In this video you will see how an Administrator can create a Business Role in SAP Service Cloud Version 2. A Business Role defines a set of work centers and its…
  • Thumbnail for entry Data Depersonalization - SAP Service Cloud Version 2

    02:22

    Data Depersonalization - SAP Service Cloud…

    Data Depersonalization - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 356    356 plays  | 0  
    This video explains how an Administrator can remove personal data of an Employee, Individual Customers and Contacts are their request. This video also shows how to…
  • Thumbnail for entry Customize User Interface Using Key User Adaptation-SAP Service Cloud Version 2

    02:19

    Customize User Interface Using Key User…

    Customize User Interface Using Key User Adaptation-SAP Service Cloud Version 2

    From openSAP Microlearning

    1   1 likes  | 639    639 plays  | 0  
    This video describes how an administrator can customize the look and feel of the user interface.
  • Thumbnail for entry Using Agent Desktop with SAP Service Cloud

    06:25

    Using Agent Desktop with SAP Service Cloud

    Using Agent Desktop with SAP Service Cloud

    From openSAP Microlearning

    3   3 likes  | 1,348    1,348 plays  | 0  
    We cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a…
  • Thumbnail for entry Configuring a Maintenance Plan - SAP Service Cloud

    05:07

    Configuring a Maintenance Plan - SAP Service Cloud

    Configuring a Maintenance Plan - SAP Service Cloud

    From openSAP Microlearning

    2   2 likes  | 1,626    1,626 plays  | 0  
    This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.

Search for ""

About | Privacy | Terms of Use | Legal Disclosure | Copyright and Trademarks | Cookie Statement | Support | Do not share/sell my personal information (US Learners only) |