Skip to content
    • My Media
    • My History
    • Login
    • My Media
    • My History
    • Login
  • Login
openSAP Logo
openSAP Logo
  • Home
  • Products
    • ERP and Finance
      • SAP S/4HANA On Premise
        • Cross-Topics
        • Finance and Risk
        • Manufacturing
        • Service
        • Supply Chain
        • Technology Topics
        • User Experience
      • SAP S/4HANA Cloud
        • Cross-Topics
        • Deployment
        • Finance and Risk
        • Manufacturing
        • Professional Services
        • Service
        • Sourcing & Procurement
        • Supply Chain
        • Technology Topics
        • Two-Tier ERP
        • User Experience
      • SAP Business ByDesign
    • CRM and Customer Experience
      • Commerce
        • SAP Commerce Cloud
        • Spartacus
      • Customer Data
        • SAP Customer Data Cloud
        • SAP Customer Data Platform
      • Sales
        • SAP Sales Cloud
        • SAP CPQ
      • Service
        • SAP Service Cloud
        • SAP Service Cloud Version 2
      • Marketing
        • SAP Marketing Cloud
        • SAP Emarsys Customer Engagement
      • Integration and Extension
        • SAP Extension Suite for Customer Experience
        • SAP Integration Suite for Customer Experience
      • Open Source Projects
      • SAP Customer Experience Solutions Intelligence
    • Spend Management
      • SAP Ariba
      • SAP Fieldglass
      • SAP Concur
    • Supply Chain Management
      • E2E Design Process in Discrete Industries
      • SAP PLM for Systems Engineering
    • Human Capital Management
      • SAP SuccessFactors
      • SAP Commissions
      • SAP Territory and Quota
      • SAP Agent Performance Management
      • SAP Field Service Management
    • Business Technology Platform
      • SAP Business Technology Platform
      • SAP HANA Cloud
      • SAP Data Intelligence
      • SAP Datasphere
  • More
    • Accessibility
    • Customer Interaction Center (CIC)
    • SAP Cloud ALM
    • Webcasts
  • New Arrivals
    • ERP & Finance - New Arrivals
    • CRM and Customer Experience - New Arrivals
    • Spend Management - New Arrivals
    • Supply Chain Management - New Arrivals
    • Human Capital Management - New Arrivals
    • Business Technology Platform - New Arrivals
  • Further Learning
    • openSAP Courses
    • openSAP Podcasts
    • SAP Learning
    • SAP Community
    • SAP HANA Academy
  • Home
  • Products
    • ERP and Finance
      • SAP S/4HANA On Premise
        • Cross-Topics
        • Finance and Risk
        • Manufacturing
        • Service
        • Supply Chain
        • Technology Topics
        • User Experience
      • SAP S/4HANA Cloud
        • Cross-Topics
        • Deployment
        • Finance and Risk
        • Manufacturing
        • Professional Services
        • Service
        • Sourcing & Procurement
        • Supply Chain
        • Technology Topics
        • Two-Tier ERP
        • User Experience
      • SAP Business ByDesign
    • CRM and Customer Experience
      • Commerce
        • SAP Commerce Cloud
        • Spartacus
      • Customer Data
        • SAP Customer Data Cloud
        • SAP Customer Data Platform
      • Sales
        • SAP Sales Cloud
        • SAP CPQ
      • Service
        • SAP Service Cloud
        • SAP Service Cloud Version 2
      • Marketing
        • SAP Marketing Cloud
        • SAP Emarsys Customer Engagement
      • Integration and Extension
        • SAP Extension Suite for Customer Experience
        • SAP Integration Suite for Customer Experience
      • Open Source Projects
      • SAP Customer Experience Solutions Intelligence
    • Spend Management
      • SAP Ariba
      • SAP Fieldglass
      • SAP Concur
    • Supply Chain Management
      • E2E Design Process in Discrete Industries
      • SAP PLM for Systems Engineering
    • Human Capital Management
      • SAP SuccessFactors
      • SAP Commissions
      • SAP Territory and Quota
      • SAP Agent Performance Management
      • SAP Field Service Management
    • Business Technology Platform
      • SAP Business Technology Platform
      • SAP HANA Cloud
      • SAP Data Intelligence
      • SAP Datasphere
  • More
    • Accessibility
    • Customer Interaction Center (CIC)
    • SAP Cloud ALM
    • Webcasts
  • New Arrivals
    • ERP & Finance - New Arrivals
    • CRM and Customer Experience - New Arrivals
    • Spend Management - New Arrivals
    • Supply Chain Management - New Arrivals
    • Human Capital Management - New Arrivals
    • Business Technology Platform - New Arrivals
  • Further Learning
    • openSAP Courses
    • openSAP Podcasts
    • SAP Learning
    • SAP Community
    • SAP HANA Academy
  • 48 Media
  • Channels
  • Thumbnail for entry Output Management - SAP Service Cloud Version 2

    04:21

    Output Management - SAP Service Cloud Version 2

    Output Management - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 18    18 plays  | 0  
    In this video you will learn about Output Management. Output management comprises all activities related to the output of documents. Form-based documents can be output…
  • Thumbnail for entry How to work with Data Import and Export - SAP Service Cloud Version 2

    03:14

    How to work with Data Import and Export - SAP…

    How to work with Data Import and Export - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 193    193 plays  | 0  
    This Video describes how you can use Data Import and Export to import data into your solution and export data from your solution.You can use Data Import and Export to…
  • Thumbnail for entry How to Set Up Determinations - SAP Service Cloud Version 2

    03:09

    How to Set Up Determinations - SAP Service Cloud…

    How to Set Up Determinations - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 147    147 plays  | 0  
    Validations help you, as an administrator, to implement a custom logic where you can prevent a save or issue a warning message to users during save based on certain…
  • Thumbnail for entry How to Design a New Story - SAP Service Cloud Version 2

    02:38

    How to Design a New Story - SAP Service Cloud…

    How to Design a New Story - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 159    159 plays  | 0  
    Analytics is integrated in the Service Cloud Version 2 solution to support and monitor business processes, helping you to make informed decisions. A story is a…
  • Thumbnail for entry How to Create Extension Fields - SAP Service Cloud Version 2

    01:32

    How to Create Extension Fields - SAP Service…

    How to Create Extension Fields - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 196    196 plays  | 0  
    Extension fields provide the means to store additional data for specific use cases beyond what is natively present in the solution. You can create these fields for a…
  • Thumbnail for entry How to set up Machine Learning Scenarios - SAP Service Cloud Version 2

    03:21

    How to set up Machine Learning Scenarios - SAP…

    How to set up Machine Learning Scenarios - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 141    141 plays  | 0  
    Machine Learning is used to automate the case categorization process. Machine learning analyzes your past cases and category catalog to learn how cases are categorized…
  • Thumbnail for entry Implementing Data Disclosure - Service Cloud Version2

    02:18

    Implementing Data Disclosure - Service Cloud…

    Implementing Data Disclosure - Service Cloud Version2

    From openSAP Microlearning

    0   0 likes  | 103    103 plays  | 0  
    This video talks about Data Disclosure. As an administrator responsible for data protection regulation compliance, you can disclose personal data of employees,…
  • Thumbnail for entry How To Create Autoflow and Approval Rules - Service Cloud Version 2

    10:00

    How To Create Autoflow and Approval Rules -…

    How To Create Autoflow and Approval Rules - Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 181    181 plays  | 0  
    This video shows how an Administrator can create Autoflow and Approval rules.
  • Thumbnail for entry How to Create a Business User - SAP Service Cloud Version 2

    01:56

    How to Create a Business User - SAP Service Cloud…

    How to Create a Business User - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 118    118 plays  | 0  
    In this video, you will see how an Administrator can create a Business user.
  • Thumbnail for entry How to Create a Business Role - SAP Service Cloud Version 2

    02:27

    How to Create a Business Role - SAP Service Cloud…

    How to Create a Business Role - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 202    202 plays  | 0  
    In this video you will see how an Administrator can create a Business Role in SAP Service Cloud Version 2. A Business Role defines a set of work centers and its…
  • Thumbnail for entry Data Depersonalization - SAP Service Cloud Version 2

    02:22

    Data Depersonalization - SAP Service Cloud…

    Data Depersonalization - SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 234    234 plays  | 0  
    This video explains how an Administrator can remove personal data of an Employee, Individual Customers and Contacts are their request. This video also shows how to…
  • Thumbnail for entry Customize User Interface Using Key User Adaptation-SAP Service Cloud Version 2

    02:19

    Customize User Interface Using Key User…

    Customize User Interface Using Key User Adaptation-SAP Service Cloud Version 2

    From openSAP Microlearning

    0   0 likes  | 351    351 plays  | 0  
    This video describes how an administrator can customize the look and feel of the user interface.
  • Thumbnail for entry Using Agent Desktop with SAP Service Cloud

    06:25

    Using Agent Desktop with SAP Service Cloud

    Using Agent Desktop with SAP Service Cloud

    From openSAP Microlearning

    2   2 likes  | 746    746 plays  | 0  
    We cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a…
  • Thumbnail for entry Configuring a Maintenance Plan - SAP Service Cloud

    05:07

    Configuring a Maintenance Plan - SAP Service Cloud

    Configuring a Maintenance Plan - SAP Service Cloud

    From openSAP Microlearning

    1   1 likes  | 1,023    1,023 plays  | 0  
    This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.
  • Thumbnail for entry How to Work with Ticket Lists - SAP Service Cloud

    02:50

    How to Work with Ticket Lists - SAP Service Cloud

    How to Work with Ticket Lists - SAP Service Cloud

    From openSAP Microlearning

    1   1 likes  | 666    666 plays  | 0  
    This video demonstrates how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets,…
  • Thumbnail for entry An Introduction to System Service Operations - SAP Cloud for Customer

    05:33

    An Introduction to System Service Operations -…

    An Introduction to System Service Operations - SAP Cloud for Customer

    From openSAP Microlearning

    2   2 likes  | 294    294 plays  | 0  
    This video helps you learn about System Service Operations covering details like, Request Creation of tenants, Request Termination of tenants, Copy Solution Profile of…
  • Thumbnail for entry Introduction to Scoping - SAP Cloud for Customer

    05:52

    Introduction to Scoping - SAP Cloud for Customer

    Introduction to Scoping - SAP Cloud for Customer

    From openSAP Microlearning

    4   4 likes  | 398    398 plays  | 0  
    This video describes the scoping process used by the administrator to set up the SAP Cloud for Customer system.
  • Thumbnail for entry SAP Service Cloud Integrations

    05:14

    SAP Service Cloud Integrations

    SAP Service Cloud Integrations

    From openSAP Microlearning

    2   2 likes  | 1,641    1,641 plays  | 0  
    This video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP…
  • Thumbnail for entry Admin View of System Order Details - SAP Cloud for Customer

    01:58

    Admin View of System Order Details - SAP Cloud…

    Admin View of System Order Details - SAP Cloud for Customer

    From openSAP Microlearning

    2   2 likes  | 96    96 plays  | 0  
    This video helps you learn about Order Details overview. Covering details like, the list of Order IDs which organizations have signed during the contract, key terms…
  • Thumbnail for entry Resource Scheduler - SAP Service Cloud

    04:07

    Resource Scheduler - SAP Service Cloud

    Resource Scheduler - SAP Service Cloud

    From openSAP Microlearning

    0   0 likes  | 541    541 plays  | 0  
    In this video, you will learn how to enable and configure the basic functionality of the Resource Scheduler in the SAP Service Cloud, to support efficient planning and…

Search for ""

About | Privacy | Terms of Use | Legal Disclosure | Copyright and Trademarks | Cookie Statement | Support |