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Extension fields provide the means to store additional data for specific use cases beyond what is natively present in the solution. You can create these fields for a…
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Machine Learning is used to automate the case categorization process. Machine learning analyzes your past cases and category catalog to learn how cases are categorized…
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This video talks about Data Disclosure. As an administrator responsible for data protection regulation compliance, you can disclose personal data of employees,…
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This video shows how an Administrator can create Autoflow and Approval rules.
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In this video, you will see how an Administrator can create a Business user.
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In this video you will see how an Administrator can create a Business Role in SAP Service Cloud Version 2. A Business Role defines a set of work centers and its…
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This video explains how an Administrator can remove personal data of an Employee, Individual Customers and Contacts are their request. This video also shows how to…
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This video describes how an administrator can customize the look and feel of the user interface.
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We cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a…
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This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.
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This video demonstrates how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets,…
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This video helps you learn about System Service Operations covering details like, Request Creation of tenants, Request Termination of tenants, Copy Solution Profile of…
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This video describes the scoping process used by the administrator to set up the SAP Cloud for Customer system.
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This video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP…
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This video helps you learn about Order Details overview. Covering details like, the list of Order IDs which organizations have signed during the contract, key terms…
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In this video, you will learn how to enable and configure the basic functionality of the Resource Scheduler in the SAP Service Cloud, to support efficient planning and…
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We're delighted to announce the launch of the latest component that was added to SAP CX Enablement Portal - the Faceted Search! Check out this video to learn more…
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This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers,…
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This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets…
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In this video you will learn about some of the SAP Service Cloud's core features, such as service channels, customer hub and ticket management with the help of a…
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Products
- ERP and Finance
- CRM and Customer Experience
- Spend Management
- Supply Chain Management
- Human Capital Management
- Business Technology Platform
- More
- New Arrivals
- Further Learning