Welcome to the SAP Service Cloud Business End User Channel. With SAP Service Cloud, both B2B and B2C businesses can prevent customer churn, increase customer loyalty and provide the customer with the ease of service based on their choosing on how they want to interact. A Business End User performs a wide range of tasks that allow for the optimal use of SAP Service Cloud  and enables them to perform their everyday work. Examples: Sales Reps, Service Agent, Content Manager, & Marketeer. To get started, watch the videos in the following playlists. To navigate back to all videos, click here. Also, check out available webinars here. To receive notifications for newly added videos, please subscribe to the channel.

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