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From SAP Microlearning
1 1 likes | 840 840 playsIn this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks, -
From SAP Microlearning
4 4 likes | 2,173 2,173 playsWe cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a… -
From SAP Microlearning
1 1 likes | 1,065 1,065 playsThis video demonstrates how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets,… -
From SAP Microlearning
4 4 likes | 3,380 3,380 playsThis video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP… -
From SAP Microlearning
5 5 likes | 3,889 3,889 playsIn this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management,… -
From SAP Microlearning
12 12 likes | 8,364 8,364 playsThis video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers,… -
From SAP Microlearning
1 1 likes | 3,131 3,131 playsThis video helps you learn the basics of posting feed updates, managing your settings, and staying connected with your network. Please do not hesitate to contact us at… -
From SAP Microlearning
3 3 likes | 2,142 2,142 playsThis video helps you learn how to integrate your Outlook to your Cloud For Customer system, add an email from Outlook as a reference to an account, and work with emails… -
From SAP Microlearning
1 1 likes | 1,382 1,382 playsThis video helps you learn how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets,… -
From SAP Microlearning
0 0 likes | 3,778 3,778 playsThis video shows you how to work with Service tickets. Specifically, you can learn how to respond to an incoming phone call, resolve an issue and respond to the ticket. …