Welcome to the Business End User Customer Interaction Center (CIC) Channel. At CIC, we are available 24/7 to interact with our customers every day via Chat, Email and Phone. We are a central point of contact for non-technical queries such as SAP ONE Support Launchpad, SAP Support Portal, User and Incident Management and many more. To get started, watch the videos in the following playlists. To navigate back to all videos, click here. To receive notifications for newly added videos, please subscribe to the channel.
Check out our webcast schedule and register for the upcoming topics of your choice: Support Webinars | Customer Interaction Center Support Webcasts
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From SAP Microlearning
0 likes 1 playsCreating and deleting S-user IDs in SAP for Me can be done by those with roles like Super, Cloud, or User Administrator. In this video, we'll walk you through the… -
From SAP Microlearning
0 likes 94 playsIn this video, we will guide you step-by-step on how to engage with or create a case in the SAP Learning Support Center to ensure you get the assistance you need for any… -
From SAP Microlearning
0 likes 62 playsIn this video, you will discover how to navigate and utilize SAP's comprehensive support offerings, designed to address both non-technical and technical queries. -
From SAP Microlearning
0 likes 671 playsIn this video, you will learn how to create the perfect support case in SAP for Me. We'll walk you through a few essential steps to ensure your issue is clearly… -
From SAP Microlearning
1 likes 217 playsThis video demonstrates the process of adding logon credentials to the Customer Remote Logon Depot for a support case. -
From SAP Microlearning
0 likes 268 playsIn this video, you will receive step-by-step instructions on how to generate license keys in SAP for Me. -
From SAP Microlearning
2 likes 367 playsLearn how to download software in SAP for Me -
From SAP Microlearning
1 likes 1,548 playsLearn how to submit a service request in SAP for Me -
From SAP Microlearning
1 likes 526 playsLearn how to use the service request application in SAP for Me. Find out how to access the application, create and view service requests, and export the list. Watch this… -
From SAP Microlearning
0 likes 607 playsLearn how to manage email domains in SAP for Me. This video - for super or cloud administrators - provides step-by-step instructions on adding and removing email… -
From SAP Microlearning
6 likes 4,319 playsLearn how to assign authorizations to S-user ID for case creation in SAP for Me. -
From SAP Microlearning
2 likes 381 playsLearn how to get notified when your support cases are updated in SAP for Me. Follow these steps to set up notifications and stay up to date with your case progress. -
From SAP Microlearning
1 likes 363 playsLearn more about our support webcasts, where to register for upcoming sessions or watch a replay on demand. Visit the SAP Support Webcast page at Support Webinars… -
From SAP Microlearning
1 likes 6,024 playsThis video outlines the steps involved in creating a SAP Universal ID. Go to https://account.sap.com/core/create/landing and follow the instructions as shown in this… -
From SAP Microlearning
3 likes 17,178 playsThis video will show you how to link accounts using Universal ID.