Welcome to the Business End User Customer Interaction Center (CIC) Channel. At CIC, we are available 24/7 to interact with our customers every day via Chat, Email and Phone. We are a central point of contact for non-technical queries such as SAP ONE Support Launchpad, SAP Support Portal, User and Incident Management and many more. To get started, watch the videos in the following playlists. To navigate back to all videos, click here. To receive notifications for newly added videos, please subscribe to the channel.
Click here to check out our webcast schedule and register for the upcoming topics of your choice.
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From SAP Microlearning
In this video, you will learn how to create the perfect support case in SAP for Me. We'll walk you through a few essential steps to ensure your issue is clearly… -
From SAP Microlearning
This video demonstrates the process of adding logon credentials to the Customer Remote Logon Depot for a support case. -
From SAP Microlearning
In this video, you will receive step-by-step instructions on how to generate license keys in SAP for Me. -
From SAP Microlearning
Learn how to download software in SAP for Me -
From SAP Microlearning
Learn how to submit a service request in SAP for Me -
From SAP Microlearning
Learn how to use the service request application in SAP for Me. Find out how to access the application, create and view service requests, and export the list. Watch this… -
From SAP Microlearning
Learn how to manage email domains in SAP for Me. This video - for super or cloud administrators - provides step-by-step instructions on adding and removing email… -
From SAP Microlearning
Learn how to assign authorizations to S-user ID for case creation in SAP for Me. -
From SAP Microlearning
Learn how to get notified when your support cases are updated in SAP for Me. Follow these steps to set up notifications and stay up to date with your case progress. -
From SAP Microlearning
Learn more about our support webcasts, where to register for upcoming sessions or watch a replay on demand. Visit the SAP Support Webcast page at… -
From SAP Microlearning
This video outlines the steps involved in creating a SAP Universal ID. Go to https://account.sap.com/core/create/landing and follow the instructions as shown in this… -
From SAP Microlearning
This video will show you how to link accounts using Universal ID. -
From SAP Microlearning
This video will assist you with resetting your SAP Universal ID password.