CRM and Customer Experience - New Arrivals
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This video demonstrates what insights you can monitor in Dynatrace, in order to check the quality of the communication between your hosts and the processes
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In this video, you will find links to resources where you can get more information on SAP Sales Cloud solution. Learn about resources such as Learning.sap.com, SAP help…
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This video introduces the basics of the SAP Emarsys Customer Engagement Platform and the key terminology. The use case of winning back churning customers is used to…
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This video demonstrates the Databases workspace in Dynatrace for SAP Commerce Cloud, and provides useful information on how to monitor it.
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In this video, we explain the Mobile In-App solution.
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In this video, we explain the Triggered Email solution and the basics of the HTML Editor.
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In this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks,
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In this video we'll discuss you can gain insights on various analytical data points using the Dashboard.
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This video describes the basics of the Emarsys Scripting Language also known as ESL. Emarsys Scripting Language allows the user to create dynamic content in campaign…
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In this video, we discuss how to create forms in SAP Emarsys.
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In this video we introduce the Real-Time Connector for SAP Customer Data Cloud integration with SAP Emarsys Customer Engagement. With the Real-Time CDC Emarsys…
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In this video, we will go over several debugging tools you can use with SAP Customer Data Cloud. We'll cover the Fiddler Web Debugger, the Charles Webb Debugger,…
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In this video, see the features of the forecast tracker. This feature helps sales managers track real time forecasting workflows , trend against live pipeline, perform…
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In this video, explore how the pipeline manager helps to see the health of the opportunity pipeline, use filters, learn about the bubble chart and its significance,…
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In this video Mobile Engage Inbox campaigns are explained.
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In this, video you'll learn about the features and functions of smart insight and how it relates to SAP Emarsys.
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In this, video you'll learn about the features and functions of smart insight and how it relates to SAP Emarsys.
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In this second Smart Insight video, you will learn about customer lifecycle, lead lifecycle, RFM scoring and product affinity.
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In this video, we explain how Smart Insight increases the Customer Lifetime Value
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The pipeline flow shows you a graphical representation of how opportunities have performed in a fiscal period. You can investigate pipeline changes with a few clicks…