Search for tag: "2022_41"

How to Bring Your Customer Support to the Next Level with the Assisted Service Module (ASM) - Webcasts

Using the Assisted Service Module (ASM) means taking the same experience, and the same buying journey, that you've worked so hard to craft for your customers, and using it to empower your…

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How to Create a Business Role - SAP Service Cloud Version 2

In this video you will see how an Administrator can create a Business Role in SAP Service Cloud Version 2. A Business Role defines a set of work centers and its associated views, including its…

From  SAP Microlearning 3 likes 620 plays 0  

Utilizing Proxies and Delegates - SAP Fieldglass

Did you know… SAP Fieldglass offers Proxy and Delegate functionalities allowing users to designate others to take action on their behalf? At the conclusion of this video, learners will be…

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Configuring Risk-Based Authentication in SAP Customer Data Cloud

In this video, you will learn how to implement Risk-Based Authentication, or RBA, Global Rules and Account Rule-Sets in the SAP Customer Data Cloud Console.

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From  SAP Microlearning 1 likes 890 plays 0  

[ARCHIVED] SAP Customer Data Cloud: What's New and Roadmap - Webcast

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Our Product team has been busy developing…

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From  openSAP Microlearning 0 likes 120 plays 0