Search for tag: "2022_41"

How to Bring Your Customer Support to the Next Level with the Assisted Service Module (ASM) - Webcasts

Using the Assisted Service Module (ASM) means taking the same experience, and the same buying journey, that you've worked so hard to craft for your customers, and using it to empower your…

From  openSAP Microlearning 0 likes 189 plays 2  

How to Create a Business Role - SAP Service Cloud Version 2

In this video you will see how an Administrator can create a Business Role in SAP Service Cloud Version 2. A Business Role defines a set of work centers and its associated views, including its…

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Utilizing Proxies and Delegates - SAP Fieldglass

Did you know… SAP Fieldglass offers Proxy and Delegate functionalities allowing users to designate others to take action on their behalf? At the conclusion of this video, learners will be…

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Configuring Risk-Based Authentication in SAP Customer Data Cloud

In this Microlearning video, you will learn how to implement Risk-Based Authentication, or RBA, Global Rules and Account Rule-Sets in the SAP Customer Data Cloud Console.

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SAP Customer Data Cloud: What's New and Roadmap - Webcast

Our Product team has been busy developing new features to help you securely manage customer identity and consent while delivering seamless experiences. Join us to hear about what's new in 2022…

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