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This video shows you how to use the Caller ID feature to access Cloud for Customer contact information. You will learn how to set up and configure the feature on your mobile phone.

In this video, you will learn how to automate the creation of follow-up tickets in surveys in SAP Sales Cloud.

In this video, you will learn how to use the SAP Cloud for Customer Add in to block your calendar in Microsoft outlook and synchronize it to your SAP Sales Cloud solution.

In this video, you will get an overview of perfect store visit execution. Learn about how features like Engagement map, Surveys and Visit Score help you maximize store visits by your sales team.

In this video, you will learn how to automate the creation of follow-up tasks in surveys in SAP Sales Cloud.

In this video, you will find links to resources where you can get more information on SAP Service Cloud solution. Learn about resources such as SAP help portal, SAP learning hub, SAP communities and…

In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer Service ticket.

In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service Tickets.

In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management, Warranty Management and Service…

This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers, engage with them and deliver…

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

This session covers everything that is not covered yet in the past 26 sessions. It will give you a good summary and talk about all the individual features of the Cloud Application Studio that are…

In this video, You will learn more about the Repository Explorer which is one of the most important tools for your devlopment with the SAP Cloud Application Studio. It helps you to understand the…

You will learn about all the basics of the UI Designer which is used in the SAP Cloud Application Studio in order to design the UIs. This video will show all components and all areas of the UI…

You will learn how to add an attachment folder to your solution. Attachment folders allow to store any kind of document or links as part of your solution.

In this video we will make our table overview even nicer. We will remove the technical UUID and replace it with a nicer human readable ID and description. Also we will include a link to our teachers…

You will learn how to add advanced searching and filtering capabilities to your solution. You will also learn how you enable your users to save their own favorite searches.

You will learn how to enhance your solution with a delete feature in order to remove database entries. We will also learn how to put an icon on the UI and link the delete action to it.