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Analytics in SAP Sales & Service Cloud Version 2 - WebcastSAP Analytics Cloud is embedded in SAP Sales and Service Cloud version 2, and enables users to discover insights and create powerful analytical stories. During this webcast, we will demonstrate the…
From SAP Microlearning
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SAP Sales and Service Cloud - 2305 Release Briefing - WebcastGet an insightful preview of the planned innovations for the upcoming May 2023 (2305) Release of SAP Sales & Service Cloud. As always we’ll talk about highlights in…
From SAP Microlearning
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How to Work with Service Ticket Elements - SAP Service CloudIn this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks,
From SAP Microlearning
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How to Work with Global Search - SAP Service Cloud Version 2In this video, you can see how users can easily search on any business entity from the home page as well as any of the other work centers. You can either do a search on any and all business entities…
From SAP Microlearning
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[ARCHIVED] SAP Sales & Service Cloud 2211 Release Briefing - WebcastPlease note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Get an insightful preview of the planned…
From openSAP Microlearning
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Data Sources in SAP Sales and Service Cloud - WebcastDuring this session, you will learn how to create a custom data source, create and edit different types of data sources, and Best Practices for Modeling / Handling Data Sources to ensure the best…
From SAP Microlearning
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[ARCHIVED] Achieve a Seamless Interplay between Customer Service and Field Service Scenarios in Service Cloud - WebcastsPlease note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. This webcast will cover, how in…
From openSAP Microlearning
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[ARCHIVED] Dynamic Visit Planning - SAP Sales CloudPlease note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Dynamic Visit Planning is an Intelligent…
From openSAP Microlearning
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[ARCHIVED] Adoption Lab: Create a Sales Cloud Dashboard Using Business Analytics - WebcastsPlease note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. This adoption lab is designed to help you…
From openSAP Microlearning
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Leverage Machine Learning (ML) for Sales & Service Cloud - WebcastsAre you considering leveraging ML to improve your sales and service processes? In this webinar, you will get an overview about what options are currently available for SAP Sales and Service Cloud.…
From SAP Microlearning
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[ARCHIVED] Improve Agent Efficiency with SAP Service Cloud, Service Agent Console, Add-on - WebcastsPlease note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning.Making the life of a service agent…
From openSAP Microlearning
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[ARCHIVED] Using Caller ID Feature in Mobile Apps - SAP Sales CloudPlease note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. This video shows you how to use the Caller…
From openSAP Microlearning
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Setting Up Automatic Creation of Follow-Up Tickets in Surveys - SAP Sales CloudIn this video, you will learn how to automate the creation of follow-up tickets in surveys in SAP Sales Cloud.
From SAP Microlearning
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Setting Up Out of Office - SAP Sales CloudIn this video, you will learn how to use the SAP Cloud for Customer Add in to block your calendar in Microsoft outlook and synchronize it to your SAP Sales Cloud solution.
From openSAP Microlearning
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[ARCHIVED] Achieve Your Service Organization Goals with Efficient Ticket Processing - WebcastsPlease note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Do you struggle with the following in your…
From openSAP Microlearning
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[ARCHIVED] Service Analytics for Smart Decision Making - WebcastsPlease note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Better decision making depends upon…
From openSAP Microlearning
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[ARCHIVED] Drive Sales and Free up Capacity of Your Sales Personnel by More Efficient Visit Planning and Execution - WebcastsPlease note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Optimized Visit Planning, Execution and…
From openSAP Microlearning
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[ARCHIVED] Increase End-Customer Satisfaction and Capacity of your Sales Personnel by Simplified and Accelerated Quote and Order Taking - WebcastsPlease note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Time saved is money saved, especially when…
From openSAP Microlearning
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Perfect Store Visit Execution - SAP Sales CloudIn this video, you will get an overview of perfect store visit execution. Learn about how features like Engagement map, Surveys and Visit Score help you maximize store visits by your sales team.
From SAP Microlearning
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Setting Up Automatic Creation of Follow-Up Tasks in Surveys - SAP Sales CloudIn this video, you will learn how to automate the creation of follow-up tasks in surveys in SAP Sales Cloud.
From SAP Microlearning
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466 plays
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