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Analytics in SAP Sales & Service Cloud Version 2 - Webcast

SAP Analytics Cloud is embedded in SAP Sales and Service Cloud version 2, and enables users to discover insights and create powerful analytical stories. During this webcast, we will demonstrate the…

From  openSAP Microlearning 2 likes 581 plays 0  

SAP Sales and Service Cloud - 2305 Release Briefing - Webcast

Get an insightful preview of the planned innovations for the upcoming May 2023 (2305) Release of SAP Sales & Service Cloud. As always we’ll talk about highlights in…

From  openSAP Microlearning 0 likes 599 plays 0  

How to Work with Service Ticket Elements - SAP Service Cloud

In this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks,

From  openSAP Microlearning 1 likes 734 plays 0  

How to Work with Global Search - SAP Service Cloud Version 2

In this video, you can see how users can easily search on any business entity from the home page as well as any of the other work centers. You can either do a search on any and all business entities…

From  openSAP Microlearning 1 likes 735 plays 0  

[ARCHIVED] SAP Sales & Service Cloud 2211 Release Briefing - Webcast

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Get an insightful preview of the planned…

From  openSAP Microlearning 0 likes 297 plays 0  

Data Sources in SAP Sales and Service Cloud - Webcast

During this session, you will learn how to create a custom data source, create and edit different types of data sources, and Best Practices for Modeling / Handling Data Sources to ensure the best…

From  openSAP Microlearning 1 likes 654 plays 0  

[ARCHIVED] Achieve a Seamless Interplay between Customer Service and Field Service Scenarios in Service Cloud - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. This webcast will cover, how in…

From  openSAP Microlearning 1 likes 198 plays 0  

[ARCHIVED] Dynamic Visit Planning - SAP Sales Cloud

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Dynamic Visit Planning is an Intelligent…

From  openSAP Microlearning 3 likes 1,594 plays 0  

[ARCHIVED] Adoption Lab: Create a Sales Cloud Dashboard Using Business Analytics - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. This adoption lab is designed to help you…

From  openSAP Microlearning 1 likes 178 plays 4  

Leverage Machine Learning (ML) for Sales & Service Cloud - Webcasts

Are you considering leveraging ML to improve your sales and service processes? In this webinar, you will get an overview about what options are currently available for SAP Sales and Service Cloud.…

From  openSAP Microlearning 1 likes 139 plays 0  

[ARCHIVED] Improve Agent Efficiency with SAP Service Cloud, Service Agent Console, Add-on - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning.Making the life of a service agent…

From  openSAP Microlearning 1 likes 276 plays 0  

[ARCHIVED] Using Caller ID Feature in Mobile Apps - SAP Sales Cloud

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. This video shows you how to use the Caller…

From  openSAP Microlearning 0 likes 259 plays 0  

Setting Up Automatic Creation of Follow-Up Tickets in Surveys - SAP Sales Cloud

In this video, you will learn how to automate the creation of follow-up tickets in surveys in SAP Sales Cloud.

From  openSAP Microlearning 0 likes 294 plays 0  

Setting Up Out of Office - SAP Sales Cloud

In this video, you will learn how to use the SAP Cloud for Customer Add in to block your calendar in Microsoft outlook and synchronize it to your SAP Sales Cloud solution.

From  openSAP Microlearning 1 likes 566 plays 0  

[ARCHIVED] Achieve Your Service Organization Goals with Efficient Ticket Processing - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Do you struggle with the following in your…

From  openSAP Microlearning 0 likes 66 plays 0  

[ARCHIVED] Service Analytics for Smart Decision Making - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Better decision making depends upon…

From  openSAP Microlearning 0 likes 95 plays 0  

[ARCHIVED] Drive Sales and Free up Capacity of Your Sales Personnel by More Efficient Visit Planning and Execution - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Optimized Visit Planning, Execution and…

From  openSAP Microlearning 0 likes 122 plays 0  

[ARCHIVED] Increase End-Customer Satisfaction and Capacity of your Sales Personnel by Simplified and Accelerated Quote and Order Taking - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Time saved is money saved, especially when…

From  openSAP Microlearning 0 likes 101 plays 0  

Perfect Store Visit Execution - SAP Sales Cloud

In this video, you will get an overview of perfect store visit execution. Learn about how features like Engagement map, Surveys and Visit Score help you maximize store visits by your sales team.

From  openSAP Microlearning 1 likes 715 plays 0  

Setting Up Automatic Creation of Follow-Up Tasks in Surveys - SAP Sales Cloud

In this video, you will learn how to automate the creation of follow-up tasks in surveys in SAP Sales Cloud.

From  openSAP Microlearning 0 likes 436 plays 0