Search for tag: "c4c"

Analytics in SAP Sales & Service Cloud Version 2 - Webcast

SAP Analytics Cloud is embedded in SAP Sales and Service Cloud version 2, and enables users to discover insights and create powerful analytical stories. During this webcast, we will demonstrate the…

From  openSAP Microlearning 1 likes 372 plays 0  

SAP Sales and Service Cloud - 2305 Release Briefing - Webcast

Get an insightful preview of the planned innovations for the upcoming May 2023 (2305) Release of SAP Sales & Service Cloud. As always we’ll talk about highlights in…

From  openSAP Microlearning 0 likes 545 plays 0  

How to Work with Service Ticket Elements - SAP Service Cloud

In this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks,

From  openSAP Microlearning 1 likes 572 plays 0  

How to Work with Global Search - SAP Service Cloud Version 2

In this video, you can see how users can easily search on any business entity from the home page as well as any of the other work centers. You can either do a search on any and all business entities…

From  openSAP Microlearning 0 likes 644 plays 0  

[ARCHIVED] SAP Sales & Service Cloud 2211 Release Briefing - Webcast

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Get an insightful preview of the planned…

From  openSAP Microlearning 0 likes 270 plays 0  

Data Sources in SAP Sales and Service Cloud - Webcast

During this session, you will learn how to create a custom data source, create and edit different types of data sources, and Best Practices for Modeling / Handling Data Sources to ensure the best…

From  openSAP Microlearning 1 likes 523 plays 0  

[ARCHIVED] Achieve a Seamless Interplay between Customer Service and Field Service Scenarios in Service Cloud - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. This webcast will cover, how in…

From  openSAP Microlearning 1 likes 185 plays 0  

SAP Cloud for Customer 2205 Release Briefing - Webcasts

Get an insightful preview of the planned innovations for the upcoming May (2205) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and Service.…

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[ARCHIVED] SAP Cloud for Customer 2202 Release Briefing - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Get an insightful preview of the planned…

From  openSAP Microlearning 1 likes 172 plays 0  

[ARCHIVED] Dynamic Visit Planning - SAP Sales Cloud

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Dynamic Visit Planning is an Intelligent…

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[ARCHIVED] Adoption Lab: Create a Sales Cloud Dashboard Using Business Analytics - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. This adoption lab is designed to help you…

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Leverage Machine Learning (ML) for Sales & Service Cloud - Webcasts

Are you considering leveraging ML to improve your sales and service processes? In this webinar, you will get an overview about what options are currently available for SAP Sales and Service Cloud.…

From  openSAP Microlearning 1 likes 121 plays 0  

SAP Cloud for Customer 2111 Release Briefing - Webcasts

Get an insightful preview on the planned innovations for the upcoming November 2021 (2111) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales…

From  openSAP Microlearning 0 likes 220 plays 0  

[ARCHIVED] Exceed Sales Expectations with Sales Intelligence - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningHow do I focus my energies on the right…

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[ARCHIVED] Improve Agent Efficiency with SAP Service Cloud, Service Agent Console, Add-on - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning.Making the life of a service agent…

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[ARCHIVED] Optimize sales routes with SAP Sales Cloud, dynamic visit planning add-on - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning Planning routes is time consuming and the…

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[ARCHIVED] SAP Cloud for Customer 2108 Release Briefing - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

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[ARCHIVED] Using Caller ID Feature in Mobile Apps - SAP Sales Cloud

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. This video shows you how to use the Caller…

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Setting Up Automatic Creation of Follow-Up Tickets in Surveys - SAP Sales Cloud

In this video, you will learn how to automate the creation of follow-up tickets in surveys in SAP Sales Cloud.

From  openSAP Microlearning 0 likes 278 plays 0  

[ARCHIVED] Onboarding to Real Time Channel and Support Processes for SAP Sales and Service Cloud (C4C) - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningIn this session we will give you an overview…

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