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Dynamic Visit Planning - SAP Sales Cloud

Dynamic Visit Planning is an Intelligent add-on available for SAP Sales Cloud. This video shows you how to create a schedule based visit plans using route groups. you can also see a demo of how to…

From  openSAP Microlearning 2 likes 301 plays 0  

Using Caller ID Feature in Mobile Apps - SAP Sales Cloud

This video shows you how to use the Caller ID feature to access Cloud for Customer contact information. You will learn how to set up and configure the feature on your mobile phone.

From  openSAP Microlearning 0 likes 95 plays 0  

Setting Up Automatic Creation of Follow-Up Tickets in Surveys - SAP Sales Cloud

In this video, you will learn how to automate the creation of follow-up tickets in surveys in SAP Sales Cloud.

From  openSAP Microlearning 0 likes 170 plays 0  

Setting Up Out of Office - SAP Sales Cloud

In this video, you will learn how to use the SAP Cloud for Customer Add in to block your calendar in Microsoft outlook and synchronize it to your SAP Sales Cloud solution.

From  openSAP Microlearning 1 likes 361 plays 0  

Perfect Store Visit Execution - SAP Sales Cloud

In this video, you will get an overview of perfect store visit execution. Learn about how features like Engagement map, Surveys and Visit Score help you maximize store visits by your sales team.

From  openSAP Microlearning 0 likes 248 plays 0  

Setting Up Automatic Creation of Follow-Up Tasks in Surveys - SAP Sales Cloud

In this video, you will learn how to automate the creation of follow-up tasks in surveys in SAP Sales Cloud.

From  openSAP Microlearning 0 likes 146 plays 0  

[ARCHIVED] Learning Resources - SAP Service Cloud

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

From  openSAP Microlearning 2 likes 900 plays 0  

How to Connect With an External SMS Provider - SAP Service Cloud

In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer Service ticket.

From  openSAP Microlearning 2 likes 805 plays 2  

How to Set Up Email Channels - SAP Service Cloud

In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service Tickets.

From  openSAP Microlearning 1 likes 1,029 plays 0  

SAP Service Cloud Additional Features

In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management, Warranty Management and Service…

From  openSAP Microlearning 2 likes 1,472 plays 0  

[ARCHIVED] SAP Cloud for Customer 2102 Release Briefing: Service - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

From  openSAP Microlearning 0 likes 183 plays 0  

[ARCHIVED] SAP Cloud for Customer 2102 Release Briefing: Platform & Integration - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

From  openSAP Microlearning 0 likes 199 plays 0  

[ARCHIVED] SAP Cloud for Customer 2102 Release Briefing: Sales - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

From  openSAP Microlearning 0 likes 334 plays 0  

[ARCHIVED] SAP Cloud for Customer and SAP Analytics Cloud Integration - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

From  openSAP Microlearning 1 likes 168 plays 0  

Introduction - SAP Service Cloud

This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers, engage with them and deliver…

From  openSAP Microlearning 5 likes 3,479 plays 0  

[ARCHIVED] Introduction to SAP Intelligent Sales Execution - Webinars

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

From  openSAP Microlearning 0 likes 112 plays 0  

[ARCHIVED] SAP Cloud for Customer 2011 Release Briefing : Service - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

From  openSAP Microlearning 0 likes 186 plays 0  

[ARCHIVED] SAP Cloud for Customer 2011 Release Briefing : Platform and Integration - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

From  openSAP Microlearning 0 likes 255 plays 0  

[ARCHIVED] SAP Cloud for Customer 2011 Release Briefing : Sales - Webinars

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

From  openSAP Microlearning 0 likes 359 plays 0  

[ARCHIVE] SAP Cloud for Customer 2008 Release Briefing: Service - Webinars

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

From  openSAP Microlearning 0 likes 202 plays 0