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Using Caller ID Feature in Mobile Apps - SAP Sales Cloud

This video shows you how to use the Caller ID feature to access Cloud for Customer contact information. You will learn how to set up and configure the feature on your mobile phone.

From  openSAP Microlearning on July 7th, 2021 0 likes 34 plays 0  

Setting Up Automatic Creation of Follow-Up Tickets in Surveys - SAP Sales Cloud

In this video, you will learn how to automate the creation of follow-up tickets in surveys in SAP Sales Cloud.

From  openSAP Microlearning on June 16th, 2021 0 likes 118 plays 0  

Setting Up Out of Office - SAP Sales Cloud

In this video, you will learn how to use the SAP Cloud for Customer Add in to block your calendar in Microsoft outlook and synchronize it to your SAP Sales Cloud solution.

From  openSAP Microlearning on May 27th, 2021 1 likes 252 plays 0  

Perfect Store Visit Execution - SAP Sales Cloud

In this video, you will get an overview of perfect store visit execution. Learn about how features like Engagement map, Surveys and Visit Score help you maximize store visits by your sales team.

From  openSAP Microlearning on April 30th, 2021 0 likes 67 plays 0  

Setting Up Automatic Creation of Follow-Up Tasks in Surveys - SAP Sales Cloud

In this video, you will learn how to automate the creation of follow-up tasks in surveys in SAP Sales Cloud.

From  openSAP Microlearning on April 29th, 2021 0 likes 44 plays 0  

Learning Resources - SAP Service Cloud

In this video, you will find links to resources where you can get more information on SAP Service Cloud solution. Learn about resources such as SAP help portal, SAP learning hub, SAP communities and…

From  openSAP Microlearning on April 6th, 2021 1 likes 354 plays 0  

How to Connect With an External SMS Provider - SAP Service Cloud

In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer Service ticket.

From  openSAP Microlearning on March 10th, 2021 1 likes 290 plays 0  

How to Set Up Email Channels - SAP Service Cloud

In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service Tickets.

From  openSAP Microlearning on March 10th, 2021 0 likes 306 plays 0  

SAP Service Cloud Additional Features

In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management, Warranty Management and Service…

From  openSAP Microlearning on March 10th, 2021 1 likes 504 plays 0  

Introduction - SAP Service Cloud

This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers, engage with them and deliver…

From  openSAP Microlearning on December 7th, 2020 3 likes 1,730 plays 0  

[ARCHIVE] SAP Cloud for Customer 2008 Release Briefing: Service - Webinars

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

From  openSAP Microlearning on July 24th, 2020 0 likes 199 plays 0  

[ARCHIVE] SAP Cloud for Customer 2008 Release Briefing: Platform & Integration session - Webinars

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

From  openSAP Microlearning on July 24th, 2020 0 likes 361 plays 0  

[ARCHIVE] SAP Cloud for Customer 2008 Release Briefing: Sales - Webinars

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

From  openSAP Microlearning on July 24th, 2020 0 likes 262 plays 0  

Additional Features of Cloud Application Studio - Extending SAP Cloud for Customer

This session covers everything that is not covered yet in the past 26 sessions. It will give you a good summary and talk about all the individual features of the Cloud Application Studio that are…

From  openSAP Microlearning on April 3rd, 2020 0 likes 202 plays 2  

Repository Explorer Explained - Extending SAP Cloud for Customer

In this video, You will learn more about the Repository Explorer which is one of the most important tools for your devlopment with the SAP Cloud Application Studio. It helps you to understand the…

From  openSAP Microlearning on April 3rd, 2020 0 likes 116 plays 2  

UI Designer Explained - Extending SAP Cloud for Customer

You will learn about all the basics of the UI Designer which is used in the SAP Cloud Application Studio in order to design the UIs. This video will show all components and all areas of the UI…

From  openSAP Microlearning on April 3rd, 2020 4 likes 210 plays 0  

Adding an Attachment Folder - Extending SAP Cloud for Customer

You will learn how to add an attachment folder to your solution. Attachment folders allow to store any kind of document or links as part of your solution.

From  openSAP Microlearning on April 3rd, 2020 0 likes 93 plays 0  

UI Fine tuning and OWL - Extending SAP Cloud for Customer

In this video we will make our table overview even nicer. We will remove the technical UUID and replace it with a nicer human readable ID and description. Also we will include a link to our teachers…

From  openSAP Microlearning on April 3rd, 2020 0 likes 85 plays 0  

Adding Search - Extending SAP Cloud for Customer

You will learn how to add advanced searching and filtering capabilities to your solution. You will also learn how you enable your users to save their own favorite searches.

From  openSAP Microlearning on April 3rd, 2020 0 likes 129 plays 0  

Adding a Delete Button - Extending SAP Cloud for Customer

You will learn how to enhance your solution with a delete feature in order to remove database entries. We will also learn how to put an icon on the UI and link the delete action to it.

From  openSAP Microlearning on April 3rd, 2020 0 likes 117 plays 0