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How to Work with Service Ticket Elements - SAP Service CloudIn this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks,
From SAP Microlearning
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How to Work with Global Search - SAP Service Cloud Version 2In this video, you can see how users can easily search on any business entity from the home page as well as any of the other work centers. You can either do a search on any and all business entities…
From SAP Microlearning
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