Search for tag: "customer"

Configuring a Maintenance Plan - SAP Service Cloud

This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.

From  openSAP Microlearning on October 12th, 2021 0 likes 23 plays 0  

Assigning and Unassigning Licenses - SAP Sales Cloud

This video describes and demonstrates how an administrator can assign and un-assign user licenses in SAP Cloud for Customer. It also discusses the various license options listed the user subscription…

From  openSAP Microlearning on September 13th, 2021 0 likes 24 plays 0  

Using the Server Side Add-in for MS Outlook – SAP Sales and Service Core

This video showcases how to use the SAP Sales and Service Core server side integration add-in for Microsoft Outlook.

From  openSAP Microlearning on August 26th, 2021 0 likes 58 plays 0  

How to Enable Integration with Microsoft Teams – SAP Sales and Service Core

This video showcases how to enable Microsoft Teams integration with SAP Sales and Service Core. It also demonstrates how to create an appointment with Microsoft Teams collaboration.

From  openSAP Microlearning on August 23rd, 2021 0 likes 183 plays 0  

Mobile Engage Inbox - SAP Emarsys Customer Engagement

In this video Mobile Engage Inbox campaigns are explained.

From  openSAP Microlearning on August 13th, 2021 0 likes 67 plays 0  

An Introduction to System Service Operations - SAP Cloud for Customer

This video helps you learn about System Service Operations covering details like, Request Creation of tenants, Request Termination of tenants, Copy Solution Profile of your tenants, Restore Point…

From  openSAP Microlearning on August 11th, 2021 1 likes 58 plays 0  

SAP Customer Data Platform & Qualtrics CX Feedback Data Integration

This video covers an integration scenario to capture Qualtrics Survey in SAP Customer Data Platform. It explains the configuration steps in SAP CDP and Qualtrics. Helpful Links: SAP Customer Data…

From  openSAP Microlearning on July 16th, 2021 1 likes 100 plays 0  

How to Create Predictive Scores and Models in Predictive Studio - SAP Marketing Cloud

In this video, you'll learn how to create, train, and publish Predictive Models in Predictive Studio - SAP Marketing Cloud. Predictive models use algorithms and historical data to calculate…

From  openSAP Microlearning on July 12th, 2021 0 likes 131 plays 0  

Smart Insight Self-Service Onboarding - SAP Emarsys Customer Engagement

In this video, we explain the requirements of Smart Insight to set up the self-service onboarding process.

From  openSAP Microlearning on July 6th, 2021 0 likes 65 plays 0  

Smart Insight Part 3 - SAP Emarsys Customer Engagement

In this video, we explain the requirements of Smart Insight to set up the self-service onboarding process.

From  openSAP Microlearning on July 2nd, 2021 0 likes 87 plays 0  

Smart Insight Part 2 - SAP Emarsys Customer Engagement

In this second Smart Insight video, you will learn about customer lifecycle, lead lifecycle, RFM scoring and product affinity.

From  openSAP Microlearning on July 1st, 2021 0 likes 123 plays 0  

Smart Insight Part 1 - SAP Emarsys Customer Engagement

In this first video, we introduce Smart Insight and explain how dashboards work, predictive revenue and purchase patterns.

From  openSAP Microlearning on July 1st, 2021 0 likes 282 plays 0  

Deliverability Part 1 - SAP Emarsys Customer Engagement

In this video, you'll get an overview of how you can manage your deliverability using the Emarsys Platform. You'll learn how to manage sender reputation and about the Deliverability…

From  openSAP Microlearning on June 7th, 2021 0 likes 185 plays 0  

Audience Setup - SAP Customer Data Platform

In this video you will see Audience setup in SAP Customer Data Platform. Audiences are groups of customers based on profile attributes, segments, and activity indicators.

From  openSAP Microlearning on June 7th, 2021 1 likes 139 plays 0  

Journeys Setup - SAP Customer Data Platform

In this video you will see Journeys setup in SAP Customer Data Platform. Journeys enable marketers to deliver personalized experiences to their customers.

From  openSAP Microlearning on June 7th, 2021 0 likes 137 plays 2  

Customer Search - SAP Customer Data Platform

In this video you will see the search functionality to search customers in SAP Customer Data Platform.

From  openSAP Microlearning on June 4th, 2021 0 likes 76 plays 0  

Dashboard and Management - Part 2 - SAP Emarsys Customer Engagement

In the first video, we explained the widgets of the main dashboard. In this second Dashboard and Management video, you will learn about various account management features: from user management to…

From  openSAP Microlearning on June 1st, 2021 0 likes 317 plays 0  

Dashboard and Management - Part 1 - SAP Emarsys Customer Engagement

In this first video, we explain the widgets of the main dashboard. In the second Dashboard and Management video, you will learn about various account management features: from user management to…

From  openSAP Microlearning on June 1st, 2021 0 likes 437 plays 0  

Destination Application Setup - SAP Customer Data Platform

In this video we'll take a quick look at the way of getting data out of the SAP Customer Data Platform, which is Destinations.

From  openSAP Microlearning on May 28th, 2021 0 likes 50 plays 0  

SAP CIAM Connector Demo - SAP Customer Data Platform

In this video you will see how to setup a SAP CIAM connector. SAP Customer Data platform offers a list of connectors to choose from.

From  openSAP Microlearning on May 27th, 2021 1 likes 201 plays 0