Search for tag: "customer"

Collecting User Data in SAP Customer Data Cloud

In this microlearning video, we’ll focus on user data collection within SAP Customer Data Cloud. We will share best practices on what data to collect in Customer Data Cloud, followed by data…

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SAP Service Cloud V2 – A New Paradigm - Webcasts

With the introduction of the new SAP Service Cloud solution, new questions arise. In this webcast, you will gain insights into how this redefined solution could improve an organization’s…

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SAP Emarsys Integrations Webcast

We offer many integration methods to suit your available resources and business needs. In this session, you will discover an overview of these methods and links to the information you need to…

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Contacts - Personalization and Segmentation - SAP Emarsys Customer Engagement

In this video, you'll learn about Personalization and combining different types of Segments.

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Contacts - Managing Data - SAP Emarsys Customer Engagement

In this video, we explain different ways of importing data into Emarsys, Data Management and Data Export.

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An Introduction to Automations - SAP Emarsys Customer Engagement

This video demonstrates the main features of automation center such as creating Automation Center Programs, Interactions programs, Reporting of Automation Center and sending 1-to-1 Personalized…

From  openSAP Microlearning 0 likes 45 plays 0  

How to Use Web Channel - SAP Emarsys Customer Engagement

This video shows how to use Web Channel, a powerful tool to display personalized content on your website by using Emarsys database's real-time session data and historical CRM data.

From  openSAP Microlearning 0 likes 36 plays 0  

Dashboard and Management Part 2 - SAP Emarsys Customer Engagement

In the first video, we explained the widgets of the main dashboard. In this second Dashboard and Management video, you will learn about various account management features: from user management to…

From  openSAP Microlearning 0 likes 45 plays 0  

Dashboard and Management Part 1 - SAP Emarsys Customer Engagement

In this first video, we explain the widgets of the main dashboard. In the second Dashboard and Management video, you will learn about various account management features: from user management to…

From  openSAP Microlearning 0 likes 110 plays 0  

Analytics: New Contact Registrations & Email - SAP Emarsys Customer Engagement

In this video we explain how to use the different email reporting screens that are available per email sent.

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Achieve a Seamless Interplay between Customer Service and Field Service Scenarios in Service Cloud - Webcasts

This webcast will cover, how in today's service-oriented era, SAP's Service Cloud Solution can be used in conjunction with SAP's Field Service Management. Interested in LIVE webcasts?…

From  openSAP Microlearning 0 likes 21 plays 0  

New Features Demo - SAP Customer Data Cloud - Webcasts

Join us to explore two recently released features in SAP Customer Data Cloud: A/B Testing - The new A/B Testing feature allows you to test different versions of your registration and login screens,…

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VCE Advanced - SAP Emarsys Customer Engagement

In this video, you'll learn about the advanced features of the VCE.

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Mobile Engage: Push - SAP Emarsys Customer Engagement

In this video, we introduce our Mobile Engage product and its Push function. You will learn about how to drive engagement through mobile apps by setting up and automating personalized push…

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Mobile Engage In-App Messaging - SAP Emarsys Customer Engagement

In this video, we explain the Mobile In-App solution.

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Mobile Engage Inbox - SAP Emarsys Customer Engagement

In this video Mobile Engage Inbox campaigns are explained.

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Improving Customer Satisfaction-SAP Commerce Cloud

This is the first video in a series on optimizing your content for better usability and improved customer experience, In this video, you’ll learn how product and web content is structured in…

From  openSAP Microlearning 1 likes 98 plays 0  

Enhancing Agent Performance with the Agent Console - Webcasts

Understanding how Agent Console can boost agent performance results in a better Customer Experience. Interested in LIVE webcasts? Subscribe here for your monthly update.

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Boost Sales Effectiveness with Intelligent Sales Add-On for SAP Sales Cloud - Webcasts

Empowering sales representatives with relevant, ML-based insights across accounts enables them to focus on the most important actions to drive sales. Guiding them through complex sales cycles with…

From  openSAP Microlearning 3 likes 274 plays 0  

Strategic Dashboard and Tactics - SAP Emarsys Customer Engagement

In this video you will learn about automating your marketing campaigns via the Strategic Dashboard and Tactics.

From  openSAP Microlearning 0 likes 461 plays 0