Search for tag: "customer"

Introducing the SAP Customer Data Cloud Solution

This video provides an introduction to the SAP Customer Data Cloud Solution and how it allows you to offer seamless engagements, build trust, and deliver personalized digital experiences to…

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Managing SMS and MMS Campaigns in SAP Emarsys Customer Engagement

In this video, you will learn about managing your SMS and MMS campaigns in SAP Emarsys Customer Engagement.

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Creating and Using Mobile Wallet Campaigns in SAP Emarsys Customer Engagement

This video introduces the features of Mobile Wallet in SAP Emarsys Customer Engagement.

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Viewing Reports in SAP Customer Data Cloud

This video provides an overview on the Reports section in SAP Customer Data Cloud. It will include User Identities, the Identity Query tool, and Customer Insights features.

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Implementing Lite Registration for SAP Customer Data Cloud

This video provides an introduction to Lite Registration, including its main features and use cases. It also includes a step-by-step demonstration of creating a Lite account and upgrading it to a…

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Introducing SAP Customer Data Platform Catalog

Learn how SAP Customer Data Platform‘s product catalog can help you to better evaluate how your customers are engaging with your brand and its products, and to improve your audiences.

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Creating Webhook Node Presets in SAP Emarsys Customer Engagement

In this video, you learn more about the Webhook node presets and how to create it for Automation Programs.

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Introducing SAP Customer Identity for SAP Customer Data Cloud

In this video, you will learn about SAP Customer Identity. We’ll start with a simple explanation of Customer Identity and then highlight some of its key features.These will include the Site…

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Creating Dataflows in SAP Customer Data Cloud

In this video on Dataflows, previously known as IdentitySync, you will learn what Dataflows are and the components of a Dataflow. This is followed by a demo where we’ll use Dataflows to export…

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Configuring Account Takeover Protection in SAP Customer Data Cloud

In this video, you’ll get an overview of Account Takeover Protection that will be configured in the SAP Customer Data Cloud Console. If you would like more information, see the RBA and Account…

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Introducing the Home and Management Pages in SAP Emarsys Customer Engagement

In this video, you will learn about the Emarsys Home page and various account management features, from user management to field editor and data sources.

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Integrating API with Server Applications on SAP Customer Data Platform

In this video on SAP Customer Data Platform API Integration via Server Applications, we will configure a server application and send API calls to ingest customer data through a server application…

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Activating Customer Data in SAP Service Cloud Version 1 with SAP Customer Data Platform

In this video, we will configure an SAP Service Cloud Version 1 Application for Customer Data Activation. If you have not already completed the SAP Service Cloud Version 1 application setup, please…

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Configuring an SAP Service Cloud Version 1 Application for Customer Data Ingestion with SAP Customer Data Platform

In this video, you will get an overview of the bi-directional integration of the SAP Customer Data Platform with SAP Service Cloud Version 1. Afterward, you'll see a demo where we configure…

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Creating Web Channel Campaigns in SAP Emarsys Customer Engagement

This video shows how to use Web Channel, a powerful tool to display personalized content on your website by using SAP Emarsys database's real-time session data and historical CRM data.

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Configuring Site Settings in SAP Customer Data Cloud

In this video, you'll learn about Site Settings. Site Settings are the first set of configurations required to implement Customer Identity projects. You will learn about adding trusted site…

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[ARCHIVED] Creating and Using Mobile Wallet Campaigns in SAP Emarsys Customer Engagement

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. This video introduces the features of…

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Working with Digital Ads in SAP Emarsys Customer Engagement

In this video, you’ll learn more about Digital Ads based on the use case of engagement with customers who unsubscribed from emails on social channels.

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Downloading Software in SAP for Me

Learn how to download software in SAP for Me

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Demonstrating the Execution of the Extension in SAP Sales Cloud with SAP BTP Kyma Runtime

Watch the end to end process demonstration for Extending SAP Sales Cloud with Kyma. This video wraps the playlist up and shows the execution of the created function that extends the sales quotes…

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