Search for tag: "operation"

How to Set Up CTI Integration - SAP Service Cloud

This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets equipped to make and receive…

From  SAP Microlearning 3 likes 4,483 plays

Enabling Federated Single Sign-On - SAP CPQ

In this video, you'll learn about enabling federated single sign on in your SAP CPQ environment.

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From  SAP Microlearning 0 likes 1,212 plays

Managing Attribute Quantity-Related Options - SAP CPQ

This video explains four quantity-related options that administrators can use to manage attributes in SAP CPQ.

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From  SAP Microlearning 1 likes 1,132 plays

Working with Measurement - SAP CPQ

In this video, you’ll learn about working with units of measurement in SAP CPQ. Some products have quantitative attributes that measure some characteristic of the product. For example, an…

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From  SAP Microlearning 0 likes 1,842 plays

Working with Attribute Quantity - SAP CPQ

This video explains and demonstrates how to use the Attribute Type and the Formula Builder features to add quantities for attributes and attribute values.

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From  SAP Microlearning 1 likes 1,568 plays

How to Work with Emails from Outlook - SAP Cloud for Customer

This video helps you learn how to integrate your Outlook to your Cloud For Customer system, add an email from Outlook as a reference to an account, and work with emails inside Cloud For Customer.

From  SAP Microlearning 3 likes 2,149 plays

How to Design a KPI - SAP Cloud for Customer

This video shows you how to create a KPI in a Report and embed this KPI as a widget on the home page. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want…

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From  SAP Microlearning 15 likes 5,084 plays

Set Up Activity Plans and Routing Rules - SAP Cloud for Customer

This video explains step-by-step how to set up an activity plan and create a routing rule for it. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or…

From  SAP Microlearning 9 likes 4,766 plays