Search for tag: "sap hybris cloud for customer"
How to Set Up CTI Integration - SAP Service CloudThis video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets equipped to make and receive…
From SAP Microlearning
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Upload Documents into Folders with Drag and Drop - SAP Sales CloudYou can upload documents from your client device directly into a folder using drag and drop.
From SAP Microlearning
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How to Create Activity Lists - SAP Cloud for CustomerIn this video, you will learn how to drive sales by organizing calls, appointments, and tasks using activity lists. Please do not hesitate to contact us at cx-enablement@sap.com if you have…
From SAP Microlearning
2 likes
1,329 plays
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How to Disable and Delete a Custom Query - SAP Cloud for CustomerIn this video, you will learn how to disable and delete a custom query in your SAP Cloud for Customer system. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions…
From SAP Microlearning
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How to Use Account Duplicate Check - SAP Cloud for CustomerIn this video, you will learn how to use the account duplicate check feature in SAP Cloud for Customer. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or…
From SAP Microlearning
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How to Upsell an Opportunity Using Activity Plans - SAP Sales CloudIn this video, you will learn how to create an activity plan that adds an upsell task to an opportunity when a particular set of conditions in the associated routing rule are fulfilled. Please do…
From SAP Microlearning
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How to Navigate the User Profile Menu - SAP Cloud for CustomerIn this video, you will learn about the various options in the user profile menu such as the settings, help, and account features. Please do not hesitate to contact us at cx-enablement@sap.com if…
From SAP Microlearning
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456 plays
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How to Create an Opportunity Hierarchy - SAP Sales CloudThis video helps you learn how to establish a hierarchical relationship among opportunities. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want to…
From SAP Microlearning
1 likes
1,396 plays
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How to Use Feed - SAP Cloud for CustomerThis video helps you learn the basics of posting feed updates, managing your settings, and staying connected with your network. Please do not hesitate to contact us at cx-enablement@sap.com if you…
From SAP Microlearning
1 likes
3,132 plays
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How to Work with Ticket Lists - SAP Cloud for CustomerThis video helps you learn how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets, escalations, assigning tickets and…
From SAP Microlearning
1 likes
1,382 plays
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How to Use Service Tickets - SAP Cloud for CustomerThis video shows you how to work with Service tickets. Specifically, you can learn how to respond to an incoming phone call, resolve an issue and respond to the ticket. Please do not hesitate to…
From SAP Microlearning
0 likes
3,783 plays
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How to Design a KPI - SAP Cloud for CustomerThis video shows you how to create a KPI in a Report and embed this KPI as a widget on the home page. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want…
From SAP Microlearning
15 likes
5,067 plays
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Set Up Activity Plans and Routing Rules - SAP Cloud for CustomerThis video explains step-by-step how to set up an activity plan and create a routing rule for it. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or…
From SAP Microlearning
9 likes
4,751 plays
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