Search for tag: "service"
Introducing E-Mail Deliverability in SAP Marketing CloudE-mail marketing is a very effective marketing tactic, becoming one of the most important channels for marketing in today’s digital economy. But it’s not easy to reach your…
From SAP Microlearning
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Creating a New Customer via ASM in SAP Commerce CloudThis video shows you how to create a new customer using the Assisted Service Module in SAP Commerce Cloud.
From SAP Microlearning
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Using Case Topic Analyzer in SAP Service Cloud Version 2Learn how to check trending topics from cases using the Case Topic Analyzer. Explore the menu options, adjust date filters, and discover information displayed through bar charts, graphs, and keyword…
From SAP Microlearning
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Using Business Processes and Tasks in SAP Commerce CloudThis video gives you an overview of business processes and tasks in SAP Commerce Cloud.
From SAP Microlearning
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Explaining Account Synopsis in SAP Service Cloud Version 2In this video, you will learn how to access the AI Synopsis, which provides an AI generated summary of an account.
From SAP Microlearning
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Introducing Profanity Check in SAP Service Cloud Version 2SAP's profanity check flags potentially offensive language in the emails and gives you a chance to reconsider before clicking send. In this video, you will learn how profanity check works in SAP…
From SAP Microlearning
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Introducing Email Draft Recommender in SAP Service Cloud Version 2In this video, you 'll learn how to use Email Draft Recommender from generative AI to draft email replies or interactions for cases, currently supported in English, German, Spanish, and French.
From SAP Microlearning
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Setting Up the Home Page in SAP Sales and Service Cloud Version 2This video shows you how to set up your homepage as an administrator in SAP Sales and Service Cloud Version 2.
From SAP Microlearning
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Using Kyma for Custom Logic in SAP Sales and Service Cloud Version 2In this video, see how Events can be configured to trigger powerful serverless functions that can be programmed externally with a programming language of your choice.
From SAP Microlearning
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Explaining AI Features in SAP Sales and Service Cloud Version 2In this video, you will learn about the AI features that are embedded in SAP Sales and Service Cloud.
From SAP Microlearning
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Explaining Case with Intelligent AI in SAP Service Cloud Version 2In this video, you will learn about the case summary, along with the email drafter and the case categorization which are three important features supported by the artificial intelligence capability…
From SAP Microlearning
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Introducing Case Summary in SAP Service Cloud Version 2In this demo, you will learn how to get quick insights from your customer cases using the case summary in SAP Service Cloud Version 2.
From SAP Microlearning
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Introducing Machine Translation in SAP Service Cloud Version 2In this short demo, you will learn how to use machine translation in SAP Service Cloud Version 2 to translate your emails.
From SAP Microlearning
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Configuring Extension Fields in SAP Sales and Service Cloud Version 2In this video, take a look at the in-app extensibility options for SAP Sales and Service Cloud and learn how to add custom fields and custom logic to the solution.
From SAP Microlearning
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Exploring the Admin Settings in SAP Sales and Service Cloud Version 2This short video gives an overview of how to administer and customize the SAP Sales and Service Cloud. Learn about how to search and navigate to different settings and see examples of configurations.
From SAP Microlearning
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Using SAP Build in SAP Sales and Service Cloud Version 2In this video, take a look at how easy it is to extend your SAP Sales and Service Cloud with our No-Code Low-Code Platform, SAP Build Apps.
From SAP Microlearning
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Automating Case Categorization in SAP Service Cloud Version 2In this video, you will learn how SAP Service Cloud Version 2 automates case categorizations.
From SAP Microlearning
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Activating Customer Data in SAP Service Cloud Version 1 with SAP Customer Data PlatformIn this video, we will configure an SAP Service Cloud Version 1 Application for Customer Data Activation. If you have not already completed the SAP Service Cloud Version 1 application setup, please…
From SAP Microlearning
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Configuring an SAP Service Cloud Version 1 Application for Customer Data Ingestion with SAP Customer Data PlatformIn this video, you will get an overview of the bi-directional integration of the SAP Customer Data Platform with SAP Service Cloud Version 1. Afterward, you'll see a demo where we configure…
From SAP Microlearning
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Configuring Feedback Business Flow for Case in SAP Service Cloud Version 2This video shows how to configure the feedback flow to decide the path through which feedback flows in the system.
From SAP Microlearning
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