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Learn how SAP customers are empowering their service agents to troubleshoot and resolve issues more quickly with enterprise remote access and support, integrated directly with SAP Service Cloud. With…

Learn how the integration of Lean Service procurement with Maintenance Management works in SAP S/4HANA (Cloud) Maintenance Management. Lean services are intended for the procurement of small or…

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud and SAP Business ByDesign are based on print form templates that can be adapted with Adobe LiveCycle Designer.In this…

This video demonstrates how to use Business Data Orchestration and the distribution models. Learn about SAP One Domain Model, SAP Master Data Integration Service, data providers and consumers,…

Get an insightful preview of the planned innovations for the upcoming November 2023 Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform &…

Email messages routed to your solution can automatically generate cases that can be routed to service agents or teams for processing.You have the option to reply to an email message associated with a…

Get an insightful preview of the planned innovations for the upcoming November 2023 (2311) Release of SAP Sales & Service Cloud. As always, we’ll talk about highlights in Platform &…

Get a short introduction to the SAP Master Data Integration service, explained with an example, and explore its guiding principles.

Customer service agents can use the Agent Desktop to work on several business processes and communication items simultaneously.The Agent Desktop is the central work environment for an agent in SAP…

In this video, you will see how to create validations using block based editor. Validations help you, as an administrator, to implement a custom logic where you can prevent a save or issue a warning…

This video shows how you can create determinations using block based editor. You can use determinations to calculate specific field value based on certain conditions. You can either default or…

Get an insightful preview of the planned innovations for the upcoming August 2023 (2308) Release of SAP Sales & Service Cloud. As always we’ll talk about highlights in Platform &…

Get an insightful preview of the planned innovations for the upcoming August 2023 (2308) Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform…

SAP Analytics Cloud is embedded in SAP Sales and Service Cloud version 2, and enables users to discover insights and create powerful analytical stories. During this webcast, we will demonstrate the…

In this video we will make use of the configuration steps that we have done so far to:- Replicate a product and a business partner from SAP S/4HANA Cloud to our SAP Sales Cloud tenant - …

In this final video for the Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration series, we will finally use the objects that we have replicated in the previous…

The configuration process for SAP Sales and Service Cloud is also shown using two videos. In this second part, we are going to cover integration settings like communication system and arrangements,…

The configuration process for SAP Sales and Service Cloud is also shown using two videos. In this first part, we are showcasing how to do the project scoping and fine tuning.

The configuration process for SAP Cloud Integration is split into two videos. In this second part,we configure and deploy all relevant integration flows.

The configuration process for SAP Cloud Integration is split into two videos. In this first part, we are going to show:How to prepare credentials that will be used for authentication towards other…