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Introducing Email Draft Recommender in SAP Service Cloud Version 2

In this video, you 'll learn how to use Email Draft Recommender from generative AI to draft email replies or interactions for cases, currently supported in English, German, Spanish, and French.

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Setting Up the Home Page in SAP Sales and Service Cloud Version 2

This video shows you how to set up your homepage as an administrator in SAP Sales and Service Cloud Version 2.

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Using Kyma for Custom Logic in SAP Sales and Service Cloud Version 2

In this video, see how Events can be configured to trigger powerful serverless functions that can be programmed externally with a programming language of your choice.

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Explaining AI Features in SAP Sales and Service Cloud Version 2

In this video, you will learn about the AI features that are embedded in SAP Sales and Service Cloud.

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Explaining Case with Intelligent AI in SAP Service Cloud Version 2

In this video, you will learn about the case summary, along with the email drafter and the case categorization which are three important features supported by the artificial intelligence capability…

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Introducing Case Summary in SAP Service Cloud Version 2

In this demo, you will learn how to get quick insights from your customer cases using the case summary in SAP Service Cloud Version 2.

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Introducing Machine Translation in SAP Service Cloud Version 2

In this short demo, you will learn how to use machine translation in SAP Service Cloud Version 2 to translate your emails.

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Configuring Extension Fields in SAP Sales and Service Cloud Version 2

In this video, take a look at the in-app extensibility options for SAP Sales and Service Cloud and learn how to add custom fields and custom logic to the solution.

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Exploring the Admin Settings in SAP Sales and Service Cloud Version 2

This short video gives an overview of how to administer and customize the SAP Sales and Service Cloud. Learn about how to search and navigate to different settings and see examples of configurations.

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Using SAP Build in SAP Sales and Service Cloud Version 2

In this video, take a look at how easy it is to extend your SAP Sales and Service Cloud with our No-Code Low-Code Platform, SAP Build Apps.

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Automating Case Categorization in SAP Service Cloud Version 2

In this video, you will learn how SAP Service Cloud Version 2 automates case categorizations.

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Activating Customer Data in SAP Service Cloud Version 1 with SAP Customer Data Platform

In this video, we will configure an SAP Service Cloud Version 1 Application for Customer Data Activation. If you have not already completed the SAP Service Cloud Version 1 application setup, please…

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Configuring an SAP Service Cloud Version 1 Application for Customer Data Ingestion with SAP Customer Data Platform

In this video, you will get an overview of the bi-directional integration of the SAP Customer Data Platform with SAP Service Cloud Version 1. Afterward, you'll see a demo where we configure…

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Configuring Feedback Business Flow for Case in SAP Service Cloud Version 2

This video shows how to configure the feedback flow to decide the path through which feedback flows in the system.

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Introducing Email to Case Administration in SAP Service Cloud Version 2

This video shows the different settings and possibilities in admin view for Email to Case scenario.

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Building Intelligent Service Operations with Enterprise Remote Access and Support in SAP Service Cloud - Webcast

Learn how SAP customers are empowering their service agents to troubleshoot and resolve issues more quickly with enterprise remote access and support, integrated directly with SAP Service Cloud. With…

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Procuring Lean Services in SAP S/4HANA Maintenance Management

Learn how the integration of Lean Service procurement with Maintenance Management works in SAP S/4HANA (Cloud) Maintenance Management. Lean services are intended for the procurement of small or…

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Starting with Print Form Adaptation for SAP Sales and Service Cloud with Adobe LiveCycle Designer

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud and SAP Business ByDesign are based on print form templates that can be adapted with Adobe LiveCycle Designer.In this…

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Introducing Business Data Orchestration and Distribution Models

This video demonstrates how to use Business Data Orchestration and the distribution models. Learn about SAP One Domain Model, SAP Master Data Integration Service, data providers and consumers,…

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SAP Sales and Service Cloud Version 2 - Q3 Fall Release Highlights - Webcast

Get an insightful preview of the planned innovations for the upcoming November 2023 Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform &…

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