Search for tag: "service cloud version 2"

Learn how to check trending topics from cases using the Case Topic Analyzer. Explore the menu options, adjust date filters, and discover information displayed through bar charts, graphs, and keyword…

In this video, you will learn how to access the AI Synopsis, which provides an AI generated summary of an account.

SAP's profanity check flags potentially offensive language in the emails and gives you a chance to reconsider before clicking send. In this video, you will learn how profanity check works in SAP…

In this video, you 'll learn how to use Email Draft Recommender from generative AI to draft email replies or interactions for cases, currently supported in English, German, Spanish, and French.

This video shows you how to set up your homepage as an administrator in SAP Sales and Service Cloud Version 2.

In this video, see how Events can be configured to trigger powerful serverless functions that can be programmed externally with a programming language of your choice.

In this video, you will learn about the AI features that are embedded in SAP Sales and Service Cloud.

In this video, you will learn about the case summary, along with the email drafter and the case categorization which are three important features supported by the artificial intelligence capability…

In this demo, you will learn how to get quick insights from your customer cases using the case summary in SAP Service Cloud Version 2.

In this short demo, you will learn how to use machine translation in SAP Service Cloud Version 2 to translate your emails.

In this video, take a look at the in-app extensibility options for SAP Sales and Service Cloud and learn how to add custom fields and custom logic to the solution.

This short video gives an overview of how to administer and customize the SAP Sales and Service Cloud. Learn about how to search and navigate to different settings and see examples of configurations.

In this video, take a look at how easy it is to extend your SAP Sales and Service Cloud with our No-Code Low-Code Platform, SAP Build Apps.

In this video, you will learn how SAP Service Cloud Version 2 automates case categorizations.

This video shows how to configure the feedback flow to decide the path through which feedback flows in the system.

This video shows the different settings and possibilities in admin view for Email to Case scenario.

Get an insightful preview of the planned innovations for the upcoming November 2023 Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform &…

Email messages routed to your solution can automatically generate cases that can be routed to service agents or teams for processing.You have the option to reply to an email message associated with a…

Customer service agents can use the Agent Desktop to work on several business processes and communication items simultaneously.The Agent Desktop is the central work environment for an agent in SAP…

In this video, you will see how to create validations using block based editor. Validations help you, as an administrator, to implement a custom logic where you can prevent a save or issue a warning…