Search for tag: "support"

Introducing Customer Services in the Base Commerce Module of SAP Commerce Cloud

This video gives a brief introduction to the default implementation support for the Customer Services in the Base Commerce Module of SAP Commerce Cloud, which includes the API introduction to the…

From  SAP Microlearning 1 likes 252 plays 2  

Assigning Authorizations to S-User ID for Case Creation in SAP for Me

Learn how to assign authorizations to S-user ID for case creation in SAP for Me.

From  SAP Microlearning 3 likes 2,466 plays 2  

[ARCHIVED] Getting the most from your Support, C4C/ByD edition - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningGetting the most of your support with the SAP…

From  openSAP Microlearning 0 likes 111 plays 0  

How to Place an Order for a Calling Customer - SAP Commerce Cloud

This video shows you how to place order on behalf of a customer using the Assisted Service Module.

From  openSAP Microlearning 1 likes 2,572 plays 2  

How to Create a New Customer via ASM - SAP Commerce Cloud

This video shows you how to create a new customer using the Assisted Service Module.

From  openSAP Microlearning 0 likes 2,529 plays 0  

How to Create a New Customer in Backoffice Customer Support Cockpit - SAP Commerce Cloud

This video shows you how to create a new customer and set their password in the Backoffice Customer Support Cockpit.

From  openSAP Microlearning 0 likes 1,686 plays 0  

SAP CX Guidance Offering: How to Engage with Support

Improve your Customer Experience with SAP C/4HANA and ensure a proper adoption with our Customer Onboarding and Project Guidance. In this video we show you how to engage with SAP Support…

From  openSAP Microlearning 0 likes 87 plays 0  

[ARCHIVED] SAP Expert Chat and Schedule an Expert in ByD/C4C 1911 Release - Webinars

From  openSAP Microlearning 1 likes 311 plays 0  

[ARCHIVED] Ticket Overview and Configuration in SAP Service Cloud - Webinars

From  openSAP Microlearning 4 likes 303 plays 0  

Managing Multiple Content Catalogs with SmartEdit - SAP Commerce Cloud

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. This video provides an overview of…

From  openSAP Microlearning 2 likes 2,554 plays 0  

Improving your Customer Service with Backoffice Customer Support - SAP Commerce Cloud

In this video, we will show you some of the essential customer support actions, you can perform in the Backoffice Customer Support Cockpit of SAP Commerce Cloud.

From  openSAP Microlearning 0 likes 1,572 plays 0  

Improving the User Experience with the ASM - SAP Commerce Cloud

Wondering how to improve the User Experience on your online shop? This video gives you an overview of the Assisted Service Mode, a Bakoffice-agnostic overlay that allows you to assist your customers…

From  openSAP Microlearning 0 likes 2,463 plays 0  

Search Indexing Support - SAP Commerce Cloud

In this video, you will learn how Spartacus supports search indexing, despite being a SPA (Single-Page Application) Additional support and information channels:Github repo for issues. For more…

From  openSAP Microlearning 3 likes 1,114 plays 0  

Backoffice Perspectives - SAP Commerce Cloud

This video gives you an overview of the backoffice perspectives in SAP Commerce Cloud including administration, search, customer support and order fulfillment.

From  openSAP Microlearning 12 likes 15,683 plays 0  

PREVIEW - API Strategy for SAP Cloud for Customer - Webinars

Back in 1808, we introduced SAP Cloud for Customer OData API v2. With that we also announced the deprecation of OData API v1 and the standard synchronous-SOAP (A2X) APIs. This session will help our…

From  openSAP Microlearning 0 likes 192 plays 0  

PREVIEW - New Support Channels and Real Time Support - Webinars

SAP Cloud for Customer and SAP Business ByDesign customers have been migrated to our SAP One support infrastructure - what does it mean for end users and key users, how does it change the way support…

From  openSAP Microlearning 0 likes 87 plays 0  

[ARCHIVED] New Support Channels and Real Time Support - Webinars

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of enable.cx. SAP Cloud for Customer and SAP Business ByDesign…

From  openSAP Microlearning 1 likes 253 plays 0  

[ARCHIVED] API Strategy for SAP Cloud for Customer - Webinars

From  openSAP Microlearning 0 likes 309 plays 0  

[ARCHIVED] Customer Support Ticket - SAP Commerce Cloud

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of enable.cx. Presenting telco & media accelerator customer…

From  openSAP Microlearning 0 likes 74 plays 0  

PREVIEW! Overview on Mobile Apps and Offline Mode in SAP Cloud for Customer - Webinars

This session provides an overview on Mobile Apps and the Supported Environments (Features, Work Centers), as well as layout and adaptations for the apps. Another part will cover offline setting,…

From  openSAP Microlearning 0 likes 35 plays 0