Search for tag: "ticket"
How to Work with Service Ticket Elements - SAP Service CloudIn this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks,
From SAP Microlearning
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Working with Service Level Agreements (SLAs) in Ticket Processing with SAP Service Cloud - WebcastsIn SAP Service Cloud (C4C), you can use Service Levels to ensure that your organisation delivers adequate service, on time, to all your customers. You can define service levels for your organisation…
From SAP Microlearning
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[ARCHIVED] SAP Service Cloud Overview with Field Service Process Flow and IntegrationPlease note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningSAP Service Cloud enables end-to-end…
From openSAP Microlearning
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