Search for tag: "ticket"

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How to Work with Service Ticket Elements - SAP… duration 7 minutes 58 seconds How to Work with Service Ticket Elements - SAP… How to Work with Service Ticket Elements - SAP Service Cloud	How to Work with Service Ticket Elements - SAP Service Cloud In this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks, captions 2023_16 c4c service sap service cloud ticket service ticket From openSAP Microlearning 1 likes 536 plays 0 openSAP Roles Application Consultant Technology Consultant Administrator Business User LSC Product SAP Customer Engagement Center \| 73555000100800001322 Experience Level Intermediate
Working with Service Level Agreements (SLAs) in… duration 32 minutes 5 seconds Working with Service Level Agreements (SLAs) in… Working with Service Level Agreements (SLAs) in Ticket Processing with SAP Service Cloud - Webcasts	Working with Service Level Agreements (SLAs) in Ticket Processing with SAP Service Cloud - Webcasts In SAP Service Cloud (C4C), you can use Service Levels to ensure that your organisation delivers adequate service, on time, to all your customers. You can define service levels for your organisation… service cloud tickets sla ticket handling automatic_captions webcast 2022_25 webinar From openSAP Microlearning 0 likes 405 plays 0 openSAP Roles Project Manager Application Consultant Business User LSC Product SAP Customer Engagement Center \| 73555000100800001322 Experience Level Beginner
How to Submit an Incident - SAP Commerce Cloud duration 2 minutes 10 seconds How to Submit an Incident - SAP Commerce Cloud How to Submit an Incident - SAP Commerce Cloud	How to Submit an Incident - SAP Commerce Cloud in this video, you will learn step by step how to submit an incident for SAP Commerce Cloud. The video also includes how to search for existing solutions for previously raised issues. sap commerce cloud how-to end user captions cloud portal ccv2 incident management ticket 1905 2020_16 release 2005 onboarding From openSAP Microlearning 1 likes 4,421 plays 0 openSAP Roles Application Consultant Business User LSC Product SAP Commerce Cloud \| 73555000100800001224 Experience Level Beginner
[ARCHIVED] Service Ticket and Solution… duration 4 minutes 29 seconds [ARCHIVED] Service Ticket and Solution… [ARCHIVED] Service Ticket and Solution Intelligence Using Machine Learning - SAP Service Cloud	[ARCHIVED] Service Ticket and Solution Intelligence Using Machine Learning - SAP Service Cloud sap service cloud sap cloud for customer machine learning service ticket intelligence service ticket business process business user functional expert captions 2020_09 how-to homeschooling_playlist_expert homeschooling_playlist customerservice opensap-archive From openSAP Microlearning 3 likes 1,050 plays 0 openSAP Roles Business Decision Maker Application Consultant
[ARCHIVED] SAP Marketing Cloud 1911 \| Use Service… duration 32 minutes 6 seconds [ARCHIVED] SAP Marketing Cloud 1911 \| Use Service… [ARCHIVED] SAP Marketing Cloud 1911 \| Use Service Tickets for Marketing	[ARCHIVED] SAP Marketing Cloud 1911 \| Use Service Tickets for Marketing sap marketing cloud functional expert service ticket webinar 1911 end user technical expert 2019_49 opensap-archive depr_12-2021-17 depr_12-2021 From openSAP Microlearning 2 likes 132 plays 0 openSAP Roles Business Decision Maker Project Manager Application Consultant Technology Consultant Developer Business User
[ARCHIVED] SAP Service Cloud Integration Demo… duration 11 minutes 57 seconds [ARCHIVED] SAP Service Cloud Integration Demo… [ARCHIVED] SAP Service Cloud Integration Demo – SAP Field Service Management	[ARCHIVED] SAP Service Cloud Integration Demo – SAP Field Service Management Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. SAP Service Cloud enables end-to-end… functional expert integration sap fsm sap service cloud technical expert ticket sap field service management master data 2019_45 demo homeschooling_playlist_expert homeschooling_playlist captions fieldservice opensap-archive From openSAP Microlearning 7 likes 2,344 plays 0 openSAP Roles Business Decision Maker Application Consultant Technology Consultant Developer Learner Roles Consultant Developer LSC Product SAP Customer Engagement Center \| 73555000100800001322 SAP Field Service Management \| 73554900100800002022 Experience Level Intermediate
UI Level Integration with SAP Service Cloud… duration 1 minute 59 seconds UI Level Integration with SAP Service Cloud… UI Level Integration with SAP Service Cloud – SAP Field Service Management	UI Level Integration with SAP Service Cloud – SAP Field Service Management SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, we give you details of… functional expert integration sap fsm sap service cloud technical expert ticket sap field service management master data 2019_45 user interface customerservice From openSAP Microlearning 1 likes 414 plays 0 openSAP Roles Technology Consultant Developer
[ARCHIVED] Ticket and Items Integration with SAP… duration 4 minutes 26 seconds [ARCHIVED] Ticket and Items Integration with SAP… [ARCHIVED] Ticket and Items Integration with SAP Service Cloud – SAP Field Service Management	[ARCHIVED] Ticket and Items Integration with SAP Service Cloud – SAP Field Service Management Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. SAP Service Cloud enables end-to-end… functional expert integration sap fsm sap service cloud technical expert ticket sap field service management master data 2019_45 homeschooling_playlist homeschooling_playlist_expert customerservice opensap-archive From openSAP Microlearning 1 likes 1,148 plays 0 openSAP Roles Application Consultant Technology Consultant Developer Learner Roles Consultant Developer LSC Product SAP Customer Engagement Center \| 73555000100800001322 SAP Field Service Management \| 73554900100800002022 Experience Level Intermediate
Master Data Integration with SAP Service Cloud… duration 2 minutes 2 seconds Master Data Integration with SAP Service Cloud… Master Data Integration with SAP Service Cloud – SAP Field Service Management	Master Data Integration with SAP Service Cloud – SAP Field Service Management In this video, we give you an overview of how to integrate Master Data process flow between SAP Service Cloud and SAP Field Service Management. functional expert integration sap fsm sap service cloud technical expert ticket sap field service management master data 2019_45 customerservice From openSAP Microlearning 0 likes 649 plays 0 openSAP Roles Application Consultant Technology Consultant Developer
[ARCHIVED] SAP Service Cloud Overview with Field… duration 6 minutes 37 seconds [ARCHIVED] SAP Service Cloud Overview with Field… [ARCHIVED] SAP Service Cloud Overview with Field Service Process Flow and Integration	[ARCHIVED] SAP Service Cloud Overview with Field Service Process Flow and Integration Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningSAP Service Cloud enables end-to-end… functional expert integration sap fsm sap service cloud technical expert ticket sap field service management master data 2019_45 homeschooling_playlist_fav homeschooling_playlist fieldservice opensap-archive From openSAP Microlearning 2 likes 2,509 plays 0 openSAP Roles Business Decision Maker Application Consultant Technology Consultant Developer Business User LSC Product SAP Customer Engagement Center \| 73555000100800001322 SAP Field Service Management \| 73554900100800002022 Experience Level Beginner
[ARCHIVED] Service Management/Ticketing –… duration 8 minutes 3 seconds [ARCHIVED] Service Management/Ticketing –… [ARCHIVED] Service Management/Ticketing – SAP Service Cloud Release 1911	[ARCHIVED] Service Management/Ticketing – SAP Service Cloud Release 1911 Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Get an insightful preview of feature… functional expert release briefing c4c 1911 technical expert sap service cloud service sap cloud for customer executive 2019_45 ticket opensap-archive From openSAP Microlearning 0 likes 62 plays 0 openSAP Roles Business Decision Maker Application Consultant Technology Consultant Developer Business User
[ARCHIVED] Ticket Overview and Configuration in… duration 47 minutes 39 seconds [ARCHIVED] Ticket Overview and Configuration in… [ARCHIVED] Ticket Overview and Configuration in SAP Service Cloud - Webinars	[ARCHIVED] Ticket Overview and Configuration in SAP Service Cloud - Webinars sap service cloud ticket webinar 2019_39 functional expert end user customer service configuration overview support opensap-archive depr_12-2021-17 depr_12-2021 From openSAP Microlearning 4 likes 303 plays 0 openSAP Roles Application Consultant Administrator Business User
PREVIEW - Enablement for the C/4HANA Intelligent… duration 42 seconds PREVIEW - Enablement for the C/4HANA Intelligent… PREVIEW - Enablement for the C/4HANA Intelligent Service Cloud - Webinars	PREVIEW - Enablement for the C/4HANA Intelligent Service Cloud - Webinars During this session you will learn about the available solutions and the roadmap for the intelligent service cloud, including but not limited to: How to position the intelligent service cloud through… customer success story webinar demo enablement ticket category roadmap service ticket intelligence key user sap service cloud machine learning end user 2019_15 preview depr_12-2021 depr_12-2021-13 From openSAP Microlearning 0 likes 90 plays 0
[ARCHIVED] Enablement for the C/4HANA Intelligent… duration 38 minutes 40 seconds [ARCHIVED] Enablement for the C/4HANA Intelligent… [ARCHIVED] Enablement for the C/4HANA Intelligent Service Cloud - Webinars	[ARCHIVED] Enablement for the C/4HANA Intelligent Service Cloud - Webinars Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of enable.cx. During this session you will learn about the… 2019_10 customer success story webinar demo enablement ticket category roadmap service ticket intelligence key user sap service cloud machine learning end user enablecx-archive depr_12-2021 depr_12-2021-10 From openSAP Microlearning 0 likes 279 plays 2 openSAP Roles Administrator Technology Consultant Developer Application Consultant Business User
How to Set Up E-Mail Channels - SAP Cloud for… duration 6 minutes 29 seconds How to Set Up E-Mail Channels - SAP Cloud for… How to Set Up E-Mail Channels - SAP Cloud for Customer	How to Set Up E-Mail Channels - SAP Cloud for Customer This video explains step-by-step how to set up your SAP Cloud for Customer system to work with your support E-mail channels. Please do not hesitate to contact us at cx-enablement@sap.com if you… sap hybris cloud for sales and service features configurations administration service ticket 2018_06 functional expert technical expert sap hybris cloud for customer email admin operation depr_12-2021 depr_12-2021-1 From openSAP Microlearning 0 likes 882 plays 0 openSAP Roles Application Consultant Technology Consultant Developer Administrator Business User