Welcome to the SAP Field Service Management Business End User Channel. Resolve customer issues quickly with end-to-end field service management. A Business End User performs a wide range of tasks that allow for the optimal use of SAP Field Service Management and enables them to perform their everyday work. Examples: Sales Reps, Service Agent, Content Manager, & Marketeer. To get started, watch the videos in the following playlists. To navigate back to all videos, click here. Also, check out available webinars here. To receive notifications for newly added videos, please subscribe to the channel.
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Get an overview of the Time and Material Module within SAP Field Service Management, that allows the administrators to view, edit, delete, and approve technician inputs…
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Get an insight and overview into SAP Field Service Management planning and dispatching module. Learn the basics of how a dispatcher can schedule a job to a technician…
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With improved product and information management, you can eliminate return visits and improve first time fix rates. Watch this video with a short demo to get a glimpse…
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In this video, you will see how a service agent receives a service call and creates a service order inside ERP following which the dispatcher can leverage the power of…
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In this video, you will learn how technicians use SAP Field Service Management to accept and work on a service call assignment from their mobile device. You will learn…