[ARCHIVED] Achieve Your Service Organization Goals with Efficient Ticket Processing - Webcasts

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Do you struggle with the following in your Service process:

• Assigning tickets to the right team and agent
• Having too many tickets for the same issue
• Being unsure about how to automate repeatable processes

Do you face challenges like:

• Ticket ping-pong between teams
• Ticket remaining in status "New" for long time
• Unclear ticket and customer history
• Manual work spent assigning correct category and team

In this session you will learn about ways to reduce ticket processing times and free up agent capacity.

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