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From SAP Microlearning
In this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks, -
From SAP Microlearning
We cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a… -
From SAP Microlearning
This video demonstrates how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets,… -
From SAP Microlearning
This video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP… -
From SAP Microlearning
In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management,… -
From SAP Microlearning
This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers,… -
From SAP Microlearning
This video helps you learn the basics of posting feed updates, managing your settings, and staying connected with your network. Please do not hesitate to contact us at… -
From SAP Microlearning
This video helps you learn how to integrate your Outlook to your Cloud For Customer system, add an email from Outlook as a reference to an account, and work with emails… -
From SAP Microlearning
This video helps you learn how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets,… -
From SAP Microlearning
This video shows you how to work with Service tickets. Specifically, you can learn how to respond to an incoming phone call, resolve an issue and respond to the ticket. …
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Products
- Enterprise Resource Planning
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- Spend Management
- Supply Chain Management
- Human Capital Management
- Business Technology Platform
- More
- New Arrivals
- Further Learning
Welcome to the SAP Service Cloud Business End User Channel. With SAP Service Cloud, both B2B and B2C businesses can prevent customer churn, increase customer loyalty and provide the customer with the ease of service based on their choosing on how they want to interact. A Business End User performs a wide range of tasks that allow for the optimal use of SAP Service Cloud and enables them to perform their everyday work. Examples: Sales Reps, Service Agent, Content Manager, & Marketeer. To get started, watch the videos in the following playlists. To navigate back to all videos, click here. Also, check out available webinars here. To receive notifications for newly added videos, please subscribe to the channel.
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