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From SAP Microlearning
1 1 likes | 876 876 playsIn this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks, -
From SAP Microlearning
4 4 likes | 2,266 2,266 playsWe cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a… -
From SAP Microlearning
4 4 likes | 3,433 3,433 playsThis video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP… -
From SAP Microlearning
5 5 likes | 3,942 3,942 playsIn this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management,… -
From SAP Microlearning
12 12 likes | 8,626 8,626 playsThis video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers,… -
From SAP Microlearning
0 0 likes | 3,910 3,910 playsThis video shows you how to work with Service tickets. Specifically, you can learn how to respond to an incoming phone call, resolve an issue and respond to the ticket. …