Welcome to the SAP Service Cloud Experts Channel. With SAP Service Cloud, both B2B and B2C businesses can prevent customer churn, increase customer loyalty and provide the customer with the ease of service based on their choosing on how they want to interact. Experts are responsible for the configuration, implementation or ongoing support of SAP Service Cloud. Examples: Administrators, Consultants, Architects, & Developers. To get started, watch the videos in the following playlists. To navigate back to all videos, click here. Also, check out available webinars here. To receive notifications for newly added videos, please subscribe to the channel.
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We cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a…
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This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.
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This video describes the scoping process used by the administrator to set up the SAP Cloud for Customer system.
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This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers,…
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In part 5 of this video series, we will assign the UI of the newly created application to a Business user and test the application.
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This video is part 4 of the series on 'How to extend C4C using the Cloud Application Studio'. Learn how to create custom screens and drag and drop fields to…
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This video shows you how to create script files and add business logic to the newly created business object in C4C.
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This video shows you how to create a business object in SAP Cloud Application Studio and define the fields in the business object. Click here to access the next video.
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In this video series, you will see how to Extend the C4C application using the SAP Cloud Application studio.This video starts with an overview of the business use case…
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This video shows you how to create a KPI in a Report and embed this KPI as a widget on the home page. Please do not hesitate to contact us at cx-enablement@sap.com if…