Search for tag: "2024_22"

Explaining Account Synopsis in SAP Service Cloud Version 2

In this video, you will learn how to access the AI Synopsis, which provides an AI generated summary of an account.

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Introducing Profanity Check in SAP Service Cloud Version 2

SAP's profanity check flags potentially offensive language in the emails and gives you a chance to reconsider before clicking send. In this video, you will learn how profanity check works in SAP…

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Introducing Email Draft Recommender in SAP Service Cloud Version 2

In this video, you 'll learn how to use Email Draft Recommender from generative AI to draft email replies or interactions for cases, currently supported in English, German, Spanish, and French.

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Discovering B2B Terminology in SAP Customer Data Cloud

This video explains the CIAM for B2B terminology, which will help you to understand the next videos.

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Demonstrating SAP ECPM in SAP Customer Data Cloud

In this video, you will see a quick demo of the functionalities for SAP’s Enterprise Consent and Preference Management Solution, referred to as ECPM.

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Viewing the Native Screen-Sets Features in SAP Customer Data Cloud

In this video, you will see the features offered by Mobile Native Screen-Sets or NSS.

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Introducing Mobile Native Screen-Sets in SAP Customer Data Cloud

Learn about the benefits of Mobile Native Screensets and how they provide a fast time to market, streamlined management, and enhanced user experience for login and registration workflows in mobile…

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Implementing SAP ECPM without SAP CIAM for B2C in SAP Customer Data Cloud

In this video, you'll learn how to implement SAP ECPM without SAP CIAM for B2C. ECPM stands for Enterprise Consent and Preference Management.

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Implementing SAP ECPM in SAP Customer Data Cloud

In this video, you will learn about implementing SAP Enterprise Consent and Preference Management or ECPM.

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Implementing Native Screen Sets in SAP Customer Data Cloud

In this video, we will demonstrate how to implement Native Screen-Sets.

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Configuring Webhooks for CIAM for B2B in SAP Customer Data Cloud

In this video, you will see how to configure Webhooks in SAP Customer Identity and Access Management for B2B, or CIAM for B2B.

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Exploring Global Data Residency in SAP Customer Data Cloud

At SAP Customer Data Cloud, we recognize the importance of customer privacy and complying with the social networks' platform policies. SAP Customer Data Cloud includes built-in automatic support…

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Configuring Global Access in SAP Customer Data Cloud

Global Access gives your customers a consistent user experience on your site, logging into local sites of different data centers as they travel the world. This video will help you understand Global…

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Discovering the CIAM for B2B Data Model in SAP Customer Data Cloud

This video explains the CIAM for B2B data model.

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Introducing SAP CIAM for B2C in SAP Customer Data Cloud

In this quick guide video, we will introduce SAP Customer Data Cloud’s Customer Identity and Access Management for B2C, or CIAM for B2C Solution.

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Viewing the Audit Log in SAP Customer Data Cloud

Auditing allows site administrators to view actions performed by users and administrators or by end users to their own accounts (e.g., changing a password). All actions performed from within the…

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Introducing Extensions in SAP Customer Data Cloud

This video introduces SAP Customer Data Cloud Extensions, followed by a demo showing how to configure Extensions in the CDC Console and end to end flow.

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