Search for tag: "sap service cloud version 2"

Configuring Extension Fields in SAP Sales and Service Cloud Version 2

In this video, take a look at the in-app extensibility options for SAP Sales and Service Cloud and learn how to add custom fields and custom logic to the solution.

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Automating Case Categorization in SAP Service Cloud Version 2

In this video, you will learn how SAP Service Cloud Version 2 automates case categorizations.

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Configuring Feedback Business Flow for Case in SAP Service Cloud Version 2

This video shows how to configure the feedback flow to decide the path through which feedback flows in the system.

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Introducing Email to Case Administration in SAP Service Cloud Version 2

This video shows the different settings and possibilities in admin view for Email to Case scenario.

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SAP Sales and Service Cloud Version 2 - Q3 Fall Release Highlights - Webcast

Get an insightful preview of the planned innovations for the upcoming November 2023 Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform &…

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Introducing Email to Case in SAP Service Cloud Version 2

Email messages routed to your solution can automatically generate cases that can be routed to service agents or teams for processing.You have the option to reply to an email message associated with a…

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Introducing Agent Desktop in SAP Service Cloud Version 2

Customer service agents can use the Agent Desktop to work on several business processes and communication items simultaneously.The Agent Desktop is the central work environment for an agent in SAP…

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Creating Block Based Validation in SAP Service Cloud Version 2

In this video, you will see how to create validations using block based editor. Validations help you, as an administrator, to implement a custom logic where you can prevent a save or issue a warning…

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Creating Block Based Determination in SAP Service Cloud Version 2

This video shows how you can create determinations using block based editor. You can use determinations to calculate specific field value based on certain conditions. You can either default or…

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SAP Sales and Service Cloud Version 2, Summer Release Highlights - Webcast

Get an insightful preview of the planned innovations for the upcoming August 2023 (2308) Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform…

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SAP Sales and Service Cloud Version 2 - Release Briefing and Update - Webcast

Join us for our first customer webcast for SAP Sales and Service Cloud Version 2. Get get a preview of the planned innovations and to see what's new with our latest release. Interested in LIVE…

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How to Work with Global Search - SAP Service Cloud Version 2

In this video, you can see how users can easily search on any business entity from the home page as well as any of the other work centers. You can either do a search on any and all business entities…

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Output Management - SAP Service Cloud Version 2

In this video you will learn about Output Management. Output management comprises all activities related to the output of documents. Form-based documents can be output on an ad hoc basis or as an…

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How to work with Data Import and Export - SAP Service Cloud Version 2

This Video describes how you can use Data Import and Export to import data into your solution and export data from your solution.You can use Data Import and Export to import the following:Data from a…

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How to Design a New Story - SAP Service Cloud Version 2

Analytics is integrated in the Service Cloud Version 2 solution to support and monitor business processes, helping you to make informed decisions. A story is a presentation-style document that uses…

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How to Create a Business Role - SAP Service Cloud Version 2

In this video you will see how an Administrator can create a Business Role in SAP Service Cloud Version 2. A Business Role defines a set of work centers and its associated views, including its…

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Data Depersonalization - SAP Service Cloud Version 2

This video explains how an Administrator can remove personal data of an Employee, Individual Customers and Contacts are their request. This video also shows how to define a Data Retention period.

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