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This video shows how to configure the feedback flow to decide the path through which feedback flows in the system.
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
This video shows the different settings and possibilities in admin view for Email to Case scenario.
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
Get an insightful preview of the planned innovations for the upcoming November 2023 Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform &…
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist LSC Product
SAP Sales Cloud Version 2 | 73555000100800003822
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
Email messages routed to your solution can automatically generate cases that can be routed to service agents or teams for processing.You have the option to reply to an email message associated with a…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
Customer service agents can use the Agent Desktop to work on several business processes and communication items simultaneously.The Agent Desktop is the central work environment for an agent in SAP…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
In this video, you will see how to create validations using block based editor. Validations help you, as an administrator, to implement a custom logic where you can prevent a save or issue a warning…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
This video shows how you can create determinations using block based editor. You can use determinations to calculate specific field value based on certain conditions. You can either default or…
openSAP Roles
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
Get an insightful preview of the planned innovations for the upcoming August 2023 (2308) Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform…
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist LSC Product
SAP Sales Cloud Version 2 | 73555000100800003822
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
Join us for our first customer webcast for SAP Sales and Service Cloud Version 2. Get get a preview of the planned innovations and to see what's new with our latest release. Interested in LIVE…
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist LSC Product
SAP Customer Engagement Center | 73555000100800001322 Experience Level
Beginner
|
|
In this video, you can see how users can easily search on any business entity from the home page as well as any of the other work centers. You can either do a search on any and all business entities…
openSAP Roles
Application Consultant
Technology Consultant
Administrator
Business User LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
In this video you will learn about Output Management. Output management comprises all activities related to the output of documents. Form-based documents can be output on an ad hoc basis or as an…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
This Video describes how you can use Data Import and Export to import data into your solution and export data from your solution.You can use Data Import and Export to import the following:Data from a…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
Analytics is integrated in the Service Cloud Version 2 solution to support and monitor business processes, helping you to make informed decisions. A story is a presentation-style document that uses…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
In this video you will see how an Administrator can create a Business Role in SAP Service Cloud Version 2. A Business Role defines a set of work centers and its associated views, including its…
openSAP Roles
Application Consultant
Administrator LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
This video explains how an Administrator can remove personal data of an Employee, Individual Customers and Contacts are their request. This video also shows how to define a Data Retention period.
openSAP Roles
Application Consultant
Administrator LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|