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In this video, you will learn about the case summary, along with the email drafter and the case categorization which are three important features supported by the artificial intelligence capability…
Learner Roles
Administrator
Architect
Business User
CEE
Consultant
Data Analyst
Data Scientist
Developer
Marketing
Presales
Project Manager
Sales
Support Consultant LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
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In this demo, you will learn how to get quick insights from your customer cases using the case summary in SAP Service Cloud Version 2.
Learner Roles
Administrator
Architect
Business User
CEE
Consultant
Data Analyst
Data Scientist
Developer
Marketing
Presales
Project Manager
Sales
Support Consultant LSC Product
SAP Sales Cloud Version 2 | 73555000100800003822 Experience Level
Intermediate
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|
This video provides an introduction to Lite Registration, including its main features and use cases. It also includes a step-by-step demonstration of creating a Lite account and upgrading it to a…
openSAP Roles
Application Consultant
Technology Consultant
Business User LSC Product
SAP Customer Identity | 73554900100800002464 Skills
Not implemented yet Experience Level
Beginner
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In this video, you will learn how SAP Service Cloud Version 2 automates case categorizations.
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist Learner Roles
Administrator
Architect
Business User
CEE
Consultant
Data Analyst
Data Scientist
Developer
Marketing
Presales
Project Manager
Sales
Support Consultant LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Skills
Not implemented yet Experience Level
Intermediate
|
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Email messages routed to your solution can automatically generate cases that can be routed to service agents or teams for processing.You have the option to reply to an email message associated with a…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
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Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningWhen you are designing your system based on…
openSAP Roles
Application Consultant
Technology Consultant
Business User LSC Product
not SAP Product related Experience Level
Beginner
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This video introduces the Product and Pricing Recommendations and Sales Planning with AI as part of Effective Selling strategies, followed by two customer case studies.
openSAP Roles
Application Consultant
Technology Consultant
Data Scientist
|
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This
video demonstrates how administrators can configure External Case Creation
Pages for either distribution or linked on their website to allow
non-registered, or guest users to create…
openSAP Roles
Administrator
Business User LSC Product
SAP SuccessFactors Incentive Management | 73555000100800001602 Experience Level
Intermediate
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