Search for tag: "case"

Explaining Case with Intelligent AI in SAP Service Cloud Version 2

In this video, you will learn about the case summary, along with the email drafter and the case categorization which are three important features supported by the artificial intelligence capability…

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Introducing Case Summary in SAP Service Cloud Version 2

In this demo, you will learn how to get quick insights from your customer cases using the case summary in SAP Service Cloud Version 2.

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Implementing Lite Registration for SAP Customer Data Cloud

This video provides an introduction to Lite Registration, including its main features and use cases. It also includes a step-by-step demonstration of creating a Lite account and upgrading it to a…

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Automating Case Categorization in SAP Service Cloud Version 2

In this video, you will learn how SAP Service Cloud Version 2 automates case categorizations.

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Introducing Email to Case in SAP Service Cloud Version 2

Email messages routed to your solution can automatically generate cases that can be routed to service agents or teams for processing.You have the option to reply to an email message associated with a…

From  SAP Microlearning 1 likes 178 plays 0  

[ARCHIVED] Use Case Diagram (UC) - PLM: Systems Engineering

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningWhen you are designing your system based on…

From  openSAP Microlearning 2 likes 186 plays 0  

[ARCHIVED] Effective Selling - Customer Case Studies - SAP CX Solutions

This video introduces the Product and Pricing Recommendations and Sales Planning with AI as part of Effective Selling strategies, followed by two customer case studies.

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Constructing External Case Creation Pages - SAP Advanced Workflow

This video demonstrates how administrators can configure External Case Creation Pages for either distribution or linked on their website to allow non-registered, or guest users to create…

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