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Companies are often trying to strike a balance between stability and agility while creating innovative customer experiences. SAP Customer Experience Chief Innovation Officer Eugenio Cassiano and…
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The function of sales has evolved from managing opportunities to creating customer experiences. In most cases, customers have already made their mind up before they talk to sales. Yet most CRM…
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Discover how the core moments of customer experience come to life through great customer service, in this session with George Glantschnig, SVP of SAP Service Cloud, and Manuel Grenacher, CEO of…
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Customers don't think in B2B or B2C terms. What they really want is a B2Me relationship. To deliver this, you need to earn their trust in an ever-evolving data privacy environment. Watch SAP…
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The digital customer revolution is here. Now, more than ever, adopting the right technology is critical for every company looking to deliver intelligent customer engagements. In this keynote, Thomas…
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