Search for tag: "sap service cloud"

In this video you will learn about Output Management. Output management comprises all activities related to the output of documents. Form-based documents can be output on an ad hoc basis or as an…

Get an insightful preview of the planned innovations for the upcoming February 2023 (2302) Release of SAP Sales & Service Cloud. As always we’ll talk about highlights in…

This Video describes how you can use Data Import and Export to import data into your solution and export data from your solution.You can use Data Import and Export to import the following:Data from a…

Analytics is integrated in the Service Cloud Version 2 solution to support and monitor business processes, helping you to make informed decisions. A story is a presentation-style document that uses…

Get an insightful preview of the planned innovations for the upcoming November 2022 (2211) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales,…

In this video you will see how an Administrator can create a Business Role in SAP Service Cloud Version 2. A Business Role defines a set of work centers and its associated views, including its…

During this session, you will learn how to create a custom data source, create and edit different types of data sources, and Best Practices for Modeling / Handling Data Sources to ensure the best…

With the introduction of the new SAP Service Cloud solution, new questions arise. In this webcast, you will gain insights into how this redefined solution could improve an organization’s…

Join us for an overview of key integration features between SAP Sales and SAP Service Cloud with Microsoft Teams. We are going to showcase the features that help Sales Teams prioritize and simplify…

Get an insightful preview of the planned innovations for the upcoming August (2208) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and…

This video explains how an Administrator can remove personal data of an Employee, Individual Customers and Contacts are their request. This video also shows how to define a Data Retention period.

This webcast will cover, how in today's service-oriented era, SAP's Service Cloud Solution can be used in conjunction with SAP's Field Service Management. Interested in LIVE webcasts?…

You have decided to purchase SAP Sales Cloud and Service Cloud. What happens next? In this webcast, we touch on important considerations of your SaaS applications Lifecycle - From planning your…

Get an insightful preview of the planned innovations for the upcoming May (2205) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and Service.…

Understanding how Agent Console can boost agent performance results in a better Customer Experience. Interested in LIVE webcasts? Subscribe here for your monthly update.

We cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a Service Order via a mashup with SAP…

Get an insightful preview of the planned innovations for the upcoming February (2202) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and…

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningAre you considering leveraging ML to improve…

This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.

This video demonstrates how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets, escalations, assigning tickets and…