Search for tag: "sap service cloud"

Using Agent Desktop with SAP Service Cloud

We cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a Service Order via a mashup with SAP…

From  openSAP Microlearning 0 likes 142 plays 0  

Configuring a Maintenance Plan - SAP Service Cloud

This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.

From  openSAP Microlearning 1 likes 531 plays 0  

How to Work with Ticket Lists - SAP Service Cloud

This video demonstrates how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets, escalations, assigning tickets and…

From  openSAP Microlearning 0 likes 371 plays 0  

Using the Server Side Add-in for MS Outlook – SAP Sales and Service Core

This video showcases how to use the SAP Sales and Service Core server side integration add-in for Microsoft Outlook.

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How to Enable Integration with Microsoft Teams – SAP Sales and Service Core

This video showcases how to enable Microsoft Teams integration with SAP Sales and Service Core. It also demonstrates how to create an appointment with Microsoft Teams collaboration.

From  openSAP Microlearning 0 likes 924 plays 0  

An Introduction to System Service Operations - SAP Cloud for Customer

This video helps you learn about System Service Operations covering details like, Request Creation of tenants, Request Termination of tenants, Copy Solution Profile of your tenants, Restore Point…

From  openSAP Microlearning 2 likes 176 plays 0  

SAP Service Cloud Integrations

This video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP Marketing, SAP Commerce, S/4…

From  openSAP Microlearning 2 likes 923 plays 0  

Admin View of System Order Details - SAP Cloud for Customer

This video helps you learn about Order Details overview. Covering details like, the list of Order IDs which organizations have signed during the contract, key terms which are used in this view,…

From  openSAP Microlearning 2 likes 76 plays 0  

Resource Scheduler - SAP Service Cloud

In this video, you will learn how to enable and configure the basic functionality of the Resource Scheduler in the SAP Service Cloud, to support efficient planning and scheduling during the service…

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[ARCHIVED] SAP Cloud for Customer 2105 Release Briefing - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

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[ARCHIVED] Learning Resources - SAP Service Cloud

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

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How to Connect With an External SMS Provider - SAP Service Cloud

In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer Service ticket.

From  openSAP Microlearning 2 likes 805 plays 2  

How to Set Up Email Channels - SAP Service Cloud

In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service Tickets.

From  openSAP Microlearning 1 likes 1,029 plays 0  

SAP Service Cloud Additional Features

In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management, Warranty Management and Service…

From  openSAP Microlearning 2 likes 1,472 plays 0  

[ARCHIVED] Roadmap Update and Insights with focus on 2105 Release - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

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[ARCHIVED] SAP Field Service Management 2102 Release Demo - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

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[ARCHIVED] SAP Cloud for Customer 2102 Release Briefing: Service - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

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[ARCHIVED] SAP Cloud for Customer 2102 Release Briefing: Platform & Integration - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

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[ARCHIVED] SAP Cloud for Customer and SAP Analytics Cloud Integration - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

From  openSAP Microlearning 1 likes 168 plays 0  

Introduction - SAP Service Cloud

This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers, engage with them and deliver…

From  openSAP Microlearning 5 likes 3,479 plays 0