Search for tag: "sap service cloud"

Configuring Extension Fields in SAP Sales and Service Cloud Version 2

In this video, take a look at the in-app extensibility options for SAP Sales and Service Cloud and learn how to add custom fields and custom logic to the solution.

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Automating Case Categorization in SAP Service Cloud Version 2

In this video, you will learn how SAP Service Cloud Version 2 automates case categorizations.

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Activating Customer Data in SAP Service Cloud Version 1 with SAP Customer Data Platform

In this video, we will configure an SAP Service Cloud Version 1 Application for Customer Data Activation. If you have not already completed the SAP Service Cloud Version 1 application setup, please…

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Configuring an SAP Service Cloud Version 1 Application for Customer Data Ingestion with SAP Customer Data Platform

In this video, you will get an overview of the bi-directional integration of the SAP Customer Data Platform with SAP Service Cloud Version 1. Afterward, you'll see a demo where we configure…

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Configuring Feedback Business Flow for Case in SAP Service Cloud Version 2

This video shows how to configure the feedback flow to decide the path through which feedback flows in the system.

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Introducing Email to Case Administration in SAP Service Cloud Version 2

This video shows the different settings and possibilities in admin view for Email to Case scenario.

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Building Intelligent Service Operations with Enterprise Remote Access and Support in SAP Service Cloud - Webcast

Learn how SAP customers are empowering their service agents to troubleshoot and resolve issues more quickly with enterprise remote access and support, integrated directly with SAP Service Cloud. With…

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Starting with Print Form Adaptation for SAP Sales and Service Cloud with Adobe LiveCycle Designer

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud and SAP Business ByDesign are based on print form templates that can be adapted with Adobe LiveCycle Designer.In this…

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SAP Sales and Service Cloud Version 2 - Q3 Fall Release Highlights - Webcast

Get an insightful preview of the planned innovations for the upcoming November 2023 Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform &…

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Introducing Email to Case in SAP Service Cloud Version 2

Email messages routed to your solution can automatically generate cases that can be routed to service agents or teams for processing.You have the option to reply to an email message associated with a…

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SAP Sales and Service Cloud, 2311 Release Briefing Webcast

Get an insightful preview of the planned innovations for the upcoming November 2023 (2311) Release of SAP Sales & Service Cloud. As always, we’ll talk about highlights in Platform &…

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Introducing Agent Desktop in SAP Service Cloud Version 2

Customer service agents can use the Agent Desktop to work on several business processes and communication items simultaneously.The Agent Desktop is the central work environment for an agent in SAP…

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Creating Block Based Validation in SAP Service Cloud Version 2

In this video, you will see how to create validations using block based editor. Validations help you, as an administrator, to implement a custom logic where you can prevent a save or issue a warning…

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Creating Block Based Determination in SAP Service Cloud Version 2

This video shows how you can create determinations using block based editor. You can use determinations to calculate specific field value based on certain conditions. You can either default or…

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SAP Sales and Service Cloud - 2308 Release Briefing - Webcast

Get an insightful preview of the planned innovations for the upcoming August 2023 (2308) Release of SAP Sales & Service Cloud. As always we’ll talk about highlights in Platform &…

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SAP Sales and Service Cloud Version 2, Summer Release Highlights - Webcast

Get an insightful preview of the planned innovations for the upcoming August 2023 (2308) Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform…

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Analytics in SAP Sales & Service Cloud Version 2 - Webcast

SAP Analytics Cloud is embedded in SAP Sales and Service Cloud version 2, and enables users to discover insights and create powerful analytical stories. During this webcast, we will demonstrate the…

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Executing Material and Business Partner Replication: Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration

In this video we will make use of the configuration steps that we have done so far to:- Replicate a product and a business partner from SAP S/4HANA Cloud to our SAP Sales Cloud tenant - …

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Executing the Sales Quote Follow-Up Scenario: Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration

In this final video for the Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration series, we will finally use the objects that we have replicated in the previous…

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SAP Sales and Service Cloud Configuration Part 2: Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration

The configuration process for SAP Sales and Service Cloud is also shown using two videos. In this second part, we are going to cover integration settings like communication system and arrangements,…

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