Search for tag: "sap service cloud"

This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.

This video demonstrates how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets, escalations, assigning tickets and…

This video showcases how to use the SAP Sales and Service Core server side integration add-in for Microsoft Outlook.

This video showcases how to enable Microsoft Teams integration with SAP Sales and Service Core. It also demonstrates how to create an appointment with Microsoft Teams collaboration.

This video helps you learn about System Service Operations covering details like, Request Creation of tenants, Request Termination of tenants, Copy Solution Profile of your tenants, Restore Point…

This video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP Marketing, SAP Commerce, S/4…

This video helps you learn about Order Details overview. Covering details like, the list of Order IDs which organizations have signed during the contract, key terms which are used in this view,…

In this video, you will learn how to enable and configure the basic functionality of the Resource Scheduler in the SAP Service Cloud, to support efficient planning and scheduling during the service…

In this video, you will find links to resources where you can get more information on SAP Service Cloud solution. Learn about resources such as SAP help portal, SAP learning hub, SAP communities and…

In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer Service ticket.

In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service Tickets.

In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management, Warranty Management and Service…

The goal of this session is to update you on where we want to invest in SAP Field Service Management, with a focus on the coming 3 months. Interested in LIVE webcasts? Subscribe here for your…

Get an insightful preview on the planned innovations for the upcoming February 2021 (2102) Release of SAP Field Service Management. Stay current about what’s new Field Service Management and…

This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers, engage with them and deliver…

This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets equipped to make and receive…

Learn how you can integrate your SAP Analytics Cloud (SAC) Stories within SAP Field Service Management (FSM) and an explanation of existing SAC Stories for FSM. Interested in LIVE webinars?…

The goal of this session is to update you on where we want to invest in SAP Field Service Management, with a focus on the coming 3 months. Interested in LIVE webinars? Subscribe here for your…

Get an insightful preview on the planned innovations for the upcoming November 2020 (2011) Release of SAP Field Service Management. Stay current about what’s new Field Service Management and…

In this video you will learn about some of the SAP Service Cloud's core features, such as service channels, customer hub and ticket management with the help of a short product demo.