Search for tag: "sap service cloud"

Output Management - SAP Service Cloud Version 2

In this video you will learn about Output Management. Output management comprises all activities related to the output of documents. Form-based documents can be output on an ad hoc basis or as an…

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SAP Sales and Service Cloud: 2302 Release Briefing - Webcast

Get an insightful preview of the planned innovations for the upcoming February 2023 (2302) Release of SAP Sales & Service Cloud. As always we’ll talk about highlights in…

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How to work with Data Import and Export - SAP Service Cloud Version 2

This Video describes how you can use Data Import and Export to import data into your solution and export data from your solution.You can use Data Import and Export to import the following:Data from a…

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How to Design a New Story - SAP Service Cloud Version 2

Analytics is integrated in the Service Cloud Version 2 solution to support and monitor business processes, helping you to make informed decisions. A story is a presentation-style document that uses…

From  openSAP Microlearning 0 likes 170 plays 0  

SAP Sales & Service Cloud 2211 Release Briefing - Webcast

Get an insightful preview of the planned innovations for the upcoming November 2022 (2211) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales,…

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How to Create a Business Role - SAP Service Cloud Version 2

In this video you will see how an Administrator can create a Business Role in SAP Service Cloud Version 2. A Business Role defines a set of work centers and its associated views, including its…

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Data Sources in SAP Sales and Service Cloud - Webcast

During this session, you will learn how to create a custom data source, create and edit different types of data sources, and Best Practices for Modeling / Handling Data Sources to ensure the best…

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SAP Service Cloud V2 – A New Paradigm - Webcasts

With the introduction of the new SAP Service Cloud solution, new questions arise. In this webcast, you will gain insights into how this redefined solution could improve an organization’s…

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Microsoft Teams Integration with SAP Sales & Service Cloud - Webcasts

Join us for an overview of key integration features between SAP Sales and SAP Service Cloud with Microsoft Teams. We are going to showcase the features that help Sales Teams prioritize and simplify…

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SAP Sales and Service Cloud 2208 Release Briefing - Webcasts

Get an insightful preview of the planned innovations for the upcoming August (2208) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and…

From  openSAP Microlearning 0 likes 387 plays 0  

Data Depersonalization - SAP Service Cloud Version 2

This video explains how an Administrator can remove personal data of an Employee, Individual Customers and Contacts are their request. This video also shows how to define a Data Retention period.

From  openSAP Microlearning 0 likes 238 plays 0  

Achieve a Seamless Interplay between Customer Service and Field Service Scenarios in Service Cloud - Webcasts

This webcast will cover, how in today's service-oriented era, SAP's Service Cloud Solution can be used in conjunction with SAP's Field Service Management. Interested in LIVE webcasts?…

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Road to Release and Operational Best Practices - SAP Sales and Service Cloud - Webcasts

You have decided to purchase SAP Sales Cloud and Service Cloud. What happens next? In this webcast, we touch on important considerations of your SaaS applications Lifecycle - From planning your…

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SAP Cloud for Customer 2205 Release Briefing - Webcasts

Get an insightful preview of the planned innovations for the upcoming May (2205) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and Service.…

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Enhancing Agent Performance with the Agent Console - Webcasts

Understanding how Agent Console can boost agent performance results in a better Customer Experience. Interested in LIVE webcasts? Subscribe here for your monthly update.

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Using Agent Desktop with SAP Service Cloud

We cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a Service Order via a mashup with SAP…

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SAP Cloud for Customer 2202 Release Briefing - Webcasts

Get an insightful preview of the planned innovations for the upcoming February (2202) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and…

From  openSAP Microlearning 1 likes 159 plays 0  

[ARCHIVED] Leverage Machine Learning (ML) for Sales & Service Cloud - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP MicrolearningAre you considering leveraging ML to improve…

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Configuring a Maintenance Plan - SAP Service Cloud

This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.

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How to Work with Ticket Lists - SAP Service Cloud

This video demonstrates how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets, escalations, assigning tickets and…

From  openSAP Microlearning 1 likes 670 plays 0