Search for tag: "sap service cloud"

Configuring a Maintenance Plan - SAP Service Cloud

This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.

From  openSAP Microlearning on October 12th, 2021 0 likes 23 plays 0  

How to Work with Ticket Lists - SAP Service Cloud

This video demonstrates how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets, escalations, assigning tickets and…

From  openSAP Microlearning on September 17th, 2021 0 likes 103 plays 0  

Using the Server Side Add-in for MS Outlook – SAP Sales and Service Core

This video showcases how to use the SAP Sales and Service Core server side integration add-in for Microsoft Outlook.

From  openSAP Microlearning on August 26th, 2021 0 likes 58 plays 0  

How to Enable Integration with Microsoft Teams – SAP Sales and Service Core

This video showcases how to enable Microsoft Teams integration with SAP Sales and Service Core. It also demonstrates how to create an appointment with Microsoft Teams collaboration.

From  openSAP Microlearning on August 23rd, 2021 0 likes 183 plays 0  

An Introduction to System Service Operations - SAP Cloud for Customer

This video helps you learn about System Service Operations covering details like, Request Creation of tenants, Request Termination of tenants, Copy Solution Profile of your tenants, Restore Point…

From  openSAP Microlearning on August 11th, 2021 1 likes 58 plays 0  

SAP Service Cloud Integrations

This video shows you the various integration capabilities available out of the box with SAP Service Cloud. Know about the benefits of connecting SAP Service Cloud to SAP Marketing, SAP Commerce, S/4…

From  openSAP Microlearning on May 17th, 2021 1 likes 330 plays 0  

Admin View of System Order Details - SAP Cloud for Customer

This video helps you learn about Order Details overview. Covering details like, the list of Order IDs which organizations have signed during the contract, key terms which are used in this view,…

From  openSAP Microlearning on May 11th, 2021 2 likes 53 plays 0  

Resource Scheduler - SAP Service Cloud

In this video, you will learn how to enable and configure the basic functionality of the Resource Scheduler in the SAP Service Cloud, to support efficient planning and scheduling during the service…

From  openSAP Microlearning on May 11th, 2021 0 likes 203 plays 0  

Learning Resources - SAP Service Cloud

In this video, you will find links to resources where you can get more information on SAP Service Cloud solution. Learn about resources such as SAP help portal, SAP learning hub, SAP communities and…

From  openSAP Microlearning on April 6th, 2021 1 likes 418 plays 0  

How to Connect With an External SMS Provider - SAP Service Cloud

In this video, you’ll learn how to connect SAP Service Cloud with an external SMS provider, and how to use the SMS channel to create and respond to a Customer Service ticket.

From  openSAP Microlearning on March 10th, 2021 1 likes 344 plays 0  

How to Set Up Email Channels - SAP Service Cloud

In this video, you’ll learn how to set up SAP Service Cloud to process all inbound emails from an external provider and how to convert them easily into Service Tickets.

From  openSAP Microlearning on March 10th, 2021 0 likes 362 plays 0  

SAP Service Cloud Additional Features

In this video, you’ll learn about some of SAP Service Cloud’s additional features such as Knowledge Base, Service Analytics, Installation Management, Warranty Management and Service…

From  openSAP Microlearning on March 10th, 2021 1 likes 614 plays 0  

Roadmap Update and Insights with focus on 2105 Release - Webcasts

The goal of this session is to update you on where we want to invest in SAP Field Service Management, with a focus on the coming 3 months. Interested in LIVE webcasts? Subscribe here for your…

From  openSAP Microlearning on March 2nd, 2021 0 likes 122 plays 0  

SAP Field Service Management 2102 Release Demo - Webcasts

Get an insightful preview on the planned innovations for the upcoming February 2021 (2102) Release of SAP Field Service Management. Stay current about what’s new Field Service Management and…

From  openSAP Microlearning on February 19th, 2021 0 likes 84 plays 0  

Introduction - SAP Service Cloud

This video gives you an introduction to SAP Service Cloud and how this expanded set of capabilities can enable your service organisations to understand your customers, engage with them and deliver…

From  openSAP Microlearning on December 7th, 2020 3 likes 1,938 plays 0  

How to Set Up CTI Integration - SAP Service Cloud

This video explains step-by-step how to configure Computer Telephony Integration (CTI ) into your SAP Service Cloud system. With this integration, your system gets equipped to make and receive…

From  openSAP Microlearning on December 2nd, 2020 1 likes 1,116 plays 0  

Integrating SAP Analytics Cloud with SAP Field Service Management - Webcasts

Learn how you can integrate your SAP Analytics Cloud (SAC) Stories within SAP Field Service Management (FSM) and an explanation of existing SAC Stories for FSM. Interested in LIVE webinars?…

From  openSAP Microlearning on November 26th, 2020 0 likes 120 plays 0  

FSM Roadmap Update and Insights with focus on 2102 Release - Webcasts

The goal of this session is to update you on where we want to invest in SAP Field Service Management, with a focus on the coming 3 months. Interested in LIVE webinars? Subscribe here for your…

From  openSAP Microlearning on November 24th, 2020 0 likes 79 plays 0  

SAP Field Service Management 2011 Release Demo - Webcasts

Get an insightful preview on the planned innovations for the upcoming November 2020 (2011) Release of SAP Field Service Management. Stay current about what’s new Field Service Management and…

From  openSAP Microlearning on November 13th, 2020 0 likes 102 plays 0  

SAP Service Cloud Core Features

In this video you will learn about some of the SAP Service Cloud's core features, such as service channels, customer hub and ticket management with the help of a short product demo.

From  openSAP Microlearning on October 30th, 2020 1 likes 1,469 plays 0