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In this video, take a look at the in-app extensibility options for SAP Sales and Service Cloud and learn how to add custom fields and custom logic to the solution.
openSAP Roles
Application Consultant
Administrator LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Skills
Not implemented yet Experience Level
Intermediate
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|
This short video gives an overview of how to administer and customize the SAP Sales and Service Cloud. Learn about how to search and navigate to different settings and see examples of configurations.
openSAP Roles
Application Consultant
Administrator LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Skills
Not implemented yet Experience Level
Intermediate
|
|
In this video, take a look at how easy it is to extend your SAP Sales and Service Cloud with our No-Code Low-Code Platform, SAP Build Apps.
openSAP Roles
Application Consultant
Administrator LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Skills
Not implemented yet Experience Level
Intermediate
|
|
In this video, you will learn how SAP Service Cloud Version 2 automates case categorizations.
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist Learner Roles
Administrator
Architect
Business User
CEE
Consultant
Data Analyst
Data Scientist
Developer
Marketing
Presales
Project Manager
Sales
Support Consultant LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Skills
Not implemented yet Experience Level
Intermediate
|
|
In this video, we will configure an SAP Service Cloud Version 1 Application for Customer Data Activation. If you have not already completed the SAP Service Cloud Version 1 application setup, please…
openSAP Roles
Application Consultant
Technology Consultant LSC Product
SAP Customer Data Platform | 73554900100800002991 Experience Level
Advanced
|
|
In this video, you will get an overview of the bi-directional integration of the SAP Customer Data Platform with SAP Service Cloud Version 1. Afterward, you'll see a demo where we configure…
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist LSC Product
SAP Customer Data Platform | 73554900100800002991 Experience Level
Advanced
|
|
This video shows how to configure the feedback flow to decide the path through which feedback flows in the system.
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
This video shows the different settings and possibilities in admin view for Email to Case scenario.
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
Learn how SAP customers are empowering their service agents to troubleshoot and resolve issues more quickly with enterprise remote access and support, integrated directly with SAP Service Cloud. With…
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist LSC Product
SAP Customer Engagement Center | 73555000100800001322 Experience Level
Intermediate
|
|
PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud and SAP Business ByDesign are based on print form templates that can be adapted with Adobe LiveCycle Designer.In this…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator LSC Product
SAP Sales Cloud - starter edition | 73555000100800000192
SAP Customer Engagement Center | 73555000100800001322 Experience Level
Intermediate
|
|
Get an insightful preview of the planned innovations for the upcoming November 2023 Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform &…
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist LSC Product
SAP Sales Cloud Version 2 | 73555000100800003822
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
Email messages routed to your solution can automatically generate cases that can be routed to service agents or teams for processing.You have the option to reply to an email message associated with a…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
Get an insightful preview of the planned innovations for the upcoming November 2023 (2311) Release of SAP Sales & Service Cloud. As always, we’ll talk about highlights in Platform &…
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist LSC Product
SAP Sales Cloud - starter edition | 73555000100800000192
SAP Customer Engagement Center | 73555000100800001322 Experience Level
Intermediate
|
|
Customer service agents can use the Agent Desktop to work on several business processes and communication items simultaneously.The Agent Desktop is the central work environment for an agent in SAP…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
In this video, you will see how to create validations using block based editor. Validations help you, as an administrator, to implement a custom logic where you can prevent a save or issue a warning…
openSAP Roles
Application Consultant
Technology Consultant
Developer
Administrator
Business User LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
This video shows how you can create determinations using block based editor. You can use determinations to calculate specific field value based on certain conditions. You can either default or…
openSAP Roles
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User LSC Product
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
Get an insightful preview of the planned innovations for the upcoming August 2023 (2308) Release of SAP Sales & Service Cloud. As always we’ll talk about highlights in Platform &…
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist LSC Product
SAP Sales Cloud - starter edition | 73555000100800000192
SAP Customer Engagement Center | 73555000100800001322 Experience Level
Intermediate
|
|
Get an insightful preview of the planned innovations for the upcoming August 2023 (2308) Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform…
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist LSC Product
SAP Sales Cloud Version 2 | 73555000100800003822
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
SAP Analytics Cloud is embedded in SAP Sales and Service Cloud version 2, and enables users to discover insights and create powerful analytical stories. During this webcast, we will demonstrate the…
openSAP Roles
Business Decision Maker
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator
Business User
Data Scientist LSC Product
SAP Sales Cloud Version 2 | 73555000100800003822
SAP Service Cloud Version 2 | 73555000100800003641 Experience Level
Intermediate
|
|
In this video we will make use of the configuration steps that we have done so far to:- Replicate a product and a business partner from SAP S/4HANA Cloud to our SAP Sales Cloud tenant - …
openSAP Roles
Project Manager
Application Consultant
Technology Consultant
Developer
Administrator LSC Product
SAP Integration Suite | 73554900100800003241 Experience Level
Intermediate
|