Search for tag: "sap service cloud"

SAP Sales & Service Cloud 2211 Release Briefing - Webcast

Get an insightful preview of the planned innovations for the upcoming November 2022 (2211) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales,…

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How to Create a Business Role - SAP Service Cloud Version 2

In this video you will see how an Administrator can create a Business Role in SAP Service Cloud Version 2. A Business Role defines a set of work centers and its associated views, including its…

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Data Sources in SAP Sales and Service Cloud - Webcast

During this session, you will learn how to create a custom data source, create and edit different types of data sources, and Best Practices for Modeling / Handling Data Sources to ensure the best…

From  openSAP Microlearning 1 likes 32 plays 0  

SAP Service Cloud V2 – A New Paradigm - Webcasts

With the introduction of the new SAP Service Cloud solution, new questions arise. In this webcast, you will gain insights into how this redefined solution could improve an organization’s…

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Microsoft Teams Integration with SAP Sales & Service Cloud - Webcasts

Join us for an overview of key integration features between SAP Sales and SAP Service Cloud with Microsoft Teams. We are going to showcase the features that help Sales Teams prioritize and simplify…

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SAP Sales and Service Cloud 2208 Release Briefing - Webcasts

Get an insightful preview of the planned innovations for the upcoming August (2208) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and…

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Data Depersonalization - SAP Service Cloud Version 2

This video explains how an Administrator can remove personal data of an Employee, Individual Customers and Contacts are their request. This video also shows how to define a Data Retention period.

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Achieve a Seamless Interplay between Customer Service and Field Service Scenarios in Service Cloud - Webcasts

This webcast will cover, how in today's service-oriented era, SAP's Service Cloud Solution can be used in conjunction with SAP's Field Service Management. Interested in LIVE webcasts?…

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Road to Release and Operational Best Practices - SAP Sales and Service Cloud - Webcasts

You have decided to purchase SAP Sales Cloud and Service Cloud. What happens next? In this webcast, we touch on important considerations of your SaaS applications Lifecycle - From planning your…

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SAP Cloud for Customer 2205 Release Briefing - Webcasts

Get an insightful preview of the planned innovations for the upcoming May (2205) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and Service.…

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Enhancing Agent Performance with the Agent Console - Webcasts

Understanding how Agent Console can boost agent performance results in a better Customer Experience. Interested in LIVE webcasts? Subscribe here for your monthly update.

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Using Agent Desktop with SAP Service Cloud

We cover 3 scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud ** 1st scenario: Using SAP Service Cloud as your front end to create a Service Order via a mashup with SAP…

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SAP Cloud for Customer 2202 Release Briefing - Webcasts

Get an insightful preview of the planned innovations for the upcoming February (2202) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and…

From  openSAP Microlearning 1 likes 151 plays 0  

[ARCHIVED] Leverage Machine Learning (ML) for Sales & Service Cloud - Webcasts

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning We're delighted to announce the launch…

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Configuring a Maintenance Plan - SAP Service Cloud

This video explains step-by-step how to enable and create a basic service maintenance plan, and how to plan runs in your SAP Cloud for Customer solution.

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How to Work with Ticket Lists - SAP Service Cloud

This video demonstrates how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets, escalations, assigning tickets and…

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Using the Server Side Add-in for MS Outlook – SAP Sales and Service Core

This video showcases how to use the SAP Sales and Service Core server side integration add-in for Microsoft Outlook.

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How to Enable Integration with Microsoft Teams – SAP Sales and Service Core

This video showcases how to enable Microsoft Teams integration with SAP Sales and Service Core. It also demonstrates how to create an appointment with Microsoft Teams collaboration.

From  openSAP Microlearning 0 likes 1,045 plays 0  

An Introduction to System Service Operations - SAP Cloud for Customer

This video helps you learn about System Service Operations covering details like, Request Creation of tenants, Request Termination of tenants, Copy Solution Profile of your tenants, Restore Point…

From  openSAP Microlearning 2 likes 262 plays 0  

Improve Agent Efficiency with SAP Service Cloud, Service Agent Console, Add-on - Webcasts

Making the life of a service agent easier: Quickly get up to speed on customer context with a full view of customers with the latest on front and back office transactions. Faster…

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