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How to Work with Service Ticket Elements - SAP Service Cloud

In this video, you will learn about the different elements of service tickets and how they are used together by the service agents to perform their daily tasks,

From  openSAP Microlearning 1 likes 536 plays 0  

How to Work with Global Search - SAP Service Cloud Version 2

In this video, you can see how users can easily search on any business entity from the home page as well as any of the other work centers. You can either do a search on any and all business entities…

From  openSAP Microlearning 0 likes 616 plays 0