Search for tag: "customer experience"

Introducing SAP Customer Data Platform Catalog

Learn how SAP Customer Data Platform‘s product catalog can help you to better evaluate how your customers are engaging with your brand and its products, and to improve your audiences.

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Demonstrating the Execution of the Extension in SAP Sales Cloud with SAP BTP Kyma Runtime

Watch the end to end process demonstration for Extending SAP Sales Cloud with Kyma. This video wraps the playlist up and shows the execution of the created function that extends the sales quotes…

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Implementing a Serverless Function in SAP BTP Kyma Runtime

Learn how to implement serverless functions in SAP Kyma Runtime. The second video of the play list explains how to create and maintain serverless functions, configure namespaces, set up environment…

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Introducing the Process and System Landscape in the SAP Business Technology Platform for Integration between SAP Sales Cloud and SAP BTP Kyma Runtime

Discover how to extend SAP Sales Cloud with SAP Kyma Runtime. This video explains the goal to be performed during the 3 videos of this playlist, that is to create a serverless function in Kyma that…

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Building Intelligent Service Operations with Enterprise Remote Access and Support in SAP Service Cloud - Webcast

Learn how SAP customers are empowering their service agents to troubleshoot and resolve issues more quickly with enterprise remote access and support, integrated directly with SAP Service Cloud. With…

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Starting with Print Form Adaptation for SAP Sales and Service Cloud with Adobe LiveCycle Designer

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud and SAP Business ByDesign are based on print form templates that can be adapted with Adobe LiveCycle Designer.In this…

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SAP Sales and Service Cloud Version 2 - Q3 Fall Release Highlights - Webcast

Get an insightful preview of the planned innovations for the upcoming November 2023 Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform &…

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Prevent Cyber and Fraud Attacks with New Security Features in SAP Customer Data Cloud (CIAM) - Webcast

Please join us for an interactive overview of recently released security features in SAP Customer Data Cloud (CIAM) presented by SAP Product Management. We will share use cases, best practices, and…

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SAP Sales and Service Cloud, 2311 Release Briefing Webcast

Get an insightful preview of the planned innovations for the upcoming November 2023 (2311) Release of SAP Sales & Service Cloud. As always, we’ll talk about highlights in Platform &…

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SAP Sales and Service Cloud - 2308 Release Briefing - Webcast

Get an insightful preview of the planned innovations for the upcoming August 2023 (2308) Release of SAP Sales & Service Cloud. As always we’ll talk about highlights in Platform &…

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Executing Material and Business Partner Replication: Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration

In this video we will make use of the configuration steps that we have done so far to:- Replicate a product and a business partner from SAP S/4HANA Cloud to our SAP Sales Cloud tenant - …

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Executing the Sales Quote Follow-Up Scenario: Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration

In this final video for the Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration series, we will finally use the objects that we have replicated in the previous…

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SAP Sales and Service Cloud Configuration Part 2: Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration

The configuration process for SAP Sales and Service Cloud is also shown using two videos. In this second part, we are going to cover integration settings like communication system and arrangements,…

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SAP Sales and Service Cloud Configuration Part 1: Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration

The configuration process for SAP Sales and Service Cloud is also shown using two videos. In this first part, we are showcasing how to do the project scoping and fine tuning.

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SAP Cloud Integration Configuration Part 2: Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration

The configuration process for SAP Cloud Integration is split into two videos. In this second part,we configure and deploy all relevant integration flows.

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SAP Cloud Integration Configuration Part 1: Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration

The configuration process for SAP Cloud Integration is split into two videos. In this first part, we are going to show:How to prepare credentials that will be used for authentication towards other…

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SAP S/4HANA Cloud Configuration: Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration

During this second video of the Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration series, we will start with the configuration of SAP S/4HANA Cloud system,…

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Introduction: Integrating SAP Sales and Service Cloud with SAP S/4HANA Cloud using SAP Cloud Integration

In this video, we will introduce the video series for the integration between SAP Sales and Service Cloud systems with SAP S/4HANA Cloud via SAP Cloud Integration. Specifically, we will talk about…

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Using HTML Editor for Email - SAP Emarsys Customer Engagement

In this video, we explain the Triggered Email solution and the basics of the HTML Editor.

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[ARCHIVED] New Service Offerings for SAP Customer Data Solutions - Webcast

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of openSAP Microlearning. Please join us for a review of Service…

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